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HP Deskjet 1000 (J110a, J110c, J110d, J110e, and J110f) Printers - Blinking Lights

Introduction

The lights on the front of the product indicate the product status. These lights can be on, off, or blinking (flashing), depending on the status of the product. The Power light can blink in distinct patterns to indicate the product status or potential error conditions.

This document describes the light patterns on your product as blinking or flashing lights. In this document, "flashing" means the same as "blinking."

NOTE: There might be more than one solution for some blinking lights patterns. After you find the pattern that matches your blinking lights pattern, try each solution to resolve the issue.

Figure 1: Power light

Illustration: Control panel on Deskjet 1000 (J110) series printers

Blinking lights

The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

Issue: Power light off
Illustration of blinking lights

Solution for Power light off

The Power light is off and does not blink.

Press the Power button ( ) to turn on the product.

Issue: Power light on
Illustration: Power light on

Solutions for Power light on

The Power light is on and does not blink.

The product might be in an error state, even when the Power light is on and does not blink. If you are unable to print and the Power light is on, try the following solutions.

You must follow these solutions in the order presented to resolve the issue.

Solution one: Install both cartridges

Make sure that both cartridges are installed.

  1. Open the cartridge door, and then wait for the carriage to move to the center of the product.

    Figure 2: Open the cartridge door

    Illustration: Opening the cartridge door
  2. Check both cartridges. If a cartridge is missing, replace it. If a cartridge is not installed securely, firmly press the cartridge into the carriage until it snaps into place.

  3. Close the cartridge access door.

    Figure 3: Close the cartridge access door

    Graphic: Close the cartridge access door

Solution two: Check the ink levels, and then replace low or empty cartridges

One or both of the cartridges are moderately low on ink. If print quality becomes unacceptable, follow these steps to identify the cartridge that is low on ink, and then replace the cartridge.

Step one: Check the ink levels
  1. Open the HP product software:

    • Windows XP: Click Start ( ), click All Programs , click HP , click the folder for your HP product, and then click the icon for your HP product ( ).

    • Windows Vista or Windows 7: Click the Windows icon ( ), click All Programs , click HP , click the folder for your HP product, and then click the icon for your HP product ( ).

    NOTE: You can also open the HP product software from your computer desktop: double-click the icon for your HP product ( ).

    The product software opens.

  2. Click Estimated Ink Levels . A graphic that represents the estimated ink levels for your product displays.

    Figure 4: The estimated ink levels graphic

    Graphic: Estimated ink levels
Step two: Replace the cartridge that is low on ink
  1. Open the cartridge door, and then wait for the carriage to move to the center of the product.

    Figure 5: Open the cartridge door

    Illustration: Opening the cartridge door
  2. Press down lightly on the cartridge that you want to replace to release it, and then pull it toward you out of its slot.

    Figure 6: Remove the old cartridge

    Illustration: Remove the old cartridge
  3. Remove the new cartridge from its package, and then use the pink pull tab to remove the protective tape.

    Figure 7: Remove the cartridge from the package

    Illustration: Removing the new cartridge from the package
  4. Slide the new cartridge into its slot until it snaps firmly into place.

    Figure 8: Slide the new cartridge into its slot

    Illustration: Sliding the cartridge into its slot
    • The tri-color cartridge ( ) goes in the slot on the left

    • The black cartridge ( ) goes in the slot on the right

  5. Repeat these steps for the other cartridge, if necessary.

  6. Close the cartridge access door.

    Figure 9: Close the cartridge access door

    Graphic: Close the cartridge access door

Solution three: Use only genuine HP cartridges

One or both of the cartridges is not a genuine HP cartridge or is incompatible with the product. Follow these steps to install a genuine HP cartridge.

Contextual Wrapper

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .

If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country or region location is correct.

Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country or region location is correct.

  1. Open the cartridge door, and then wait for the carriage to move to the center of the product.

    Figure 10: Open the cartridge door

    Illustration: Opening the cartridge door
  2. Press down lightly on the cartridge that you want to replace to release it, and then pull it toward you out of its slot.

    Figure 11: Remove the old cartridge

    Illustration: Remove the old cartridge
  3. Remove the new, genuine HP cartridge from its package, and then use the pink pull tab to remove the protective tape.

    Figure 12: Remove the genuine HP cartridge from the package

    Illustration: Removing the new cartridge from the package
  4. Slide the new cartridge into its slot until it snaps firmly into place.

    Figure 13: Slide the new cartridge into its slot

    Illustration: Sliding the cartridge into its slot
    • The tri-color cartridge ( ) goes in the slot on the left

    • The black cartridge ( ) goes in the slot on the right

  5. Repeat these steps for the other cartridge, if necessary.

  6. Close the cartridge access door.

    Figure 14: Close the cartridge access door

    Graphic: Close the cartridge access door

Solution four: Print in single cartridge mode

You can print in single cartridge mode if only one cartridge is installed.

If both cartridges are installed, follow these steps to remove the plastic protective tape from the cartridge.

  1. Open the cartridge door, and then wait for the carriage to move to the center of the product.

    Figure 15: Open the cartridge door

    Illustration: Opening the cartridge door
  2. Press down lightly on the cartridge that you want to check to release it, and then pull it toward you out of its slot.

    Figure 16: Remove the cartridge

    Illustration: Remove the cartridge
  3. Remove any plastic tape from the cartridge. If the pink pull tab is available, use the pull tab to remove the tape.

    Figure 17: Remove the plastic protective tape

    Illustration: Using the pull tab to remove the plastic protective tape
  4. Slide the cartridge into its slot until it snaps firmly into place.

    Figure 18: Slide the cartridge into its slot

    Illustration: Sliding the cartridge into its slot
    • The tri-color cartridge ( ) goes in the slot on the left

    • The black cartridge ( ) goes in the slot on the right

  5. Repeat these steps for the other cartridge, if necessary.

  6. Close the cartridge access door.

    Figure 19: Close the cartridge access door

    Graphic: Close the cartridge access door

Solution five: Align the product

If you installed a new cartridge, follow these steps to align the product.

  1. Open the printer software.

    • Windows 8:

      If you are not using the latest version of Windows 8, the information in these steps might not match. You can get the latest version from the Microsoft Store.

      1. Right-click the Start button ( ) in the lower left corner of the screen, and then click Search .

      2. Type HP in the search box.

      3. Click your printer ( ). The printer software opens.

      NOTE: You can also open the printer software from your computer desktop: double-click the icon for your printer ( ).
    • Windows 7 or Windows Vista: Click the Windows icon ( ), click All Programs , click HP , click the folder for your printer, and then click the icon for your printer ( ). The printer software opens.

      NOTE: You can also open the printer software from your computer desktop: double-click the icon for your printer ( ).
    • Windows XP: Click Start ( ), click All Programs , click HP , click the folder for your printer, and then click the icon for your printer ( ). The printer software opens.

      NOTE: You can also open the printer software from your computer desktop: double-click the icon for your printer ( ).
  2. Double-click Printer Actions , and then double-click Maintenance Tasks . The HP Toolbox opens.

  3. Click the Device Services tab, and then click Align Ink Cartridges . The printer aligns the cartridges and then prints an alignment page.

Issue: Power light blinks rapidly for 3 seconds, then turns on
Illustration: Power light blinks fast, then turns on steady
Issue: Power light blinks rapidly
Illustration: Power light blinks rapidly

Service the product

Service the Product - Contextual Wrapper

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found in Contact HP .

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty , contact HP.

  • If your product is out of warranty , fees might apply for contacting HP.

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