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Advisory: ProLiant Servers: NC112t and NC362i Gigabit Ethernet Adapters - Network Configuration Utility Version 9.90 (and Earlier) Support for Multiple VLANs Does Not Function with the Intel E1Q Gigabit Ethernet Driver Under Windows Server 2003

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02290364

Version: 1

Advisory: ProLiant Servers: NC112t and NC362i Gigabit Ethernet Adapters - Network Configuration Utility Version 9.90 (and Earlier) Support for Multiple VLANs Does Not Function with the Intel E1Q Gigabit Ethernet Driver Under Windows Server 2003
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-07-13

Last Updated: 2010-07-13


DESCRIPTION

A ProLiant server configured with NC112t and/or NC362i network adapters that are configured for multiple VLANs under Intel E1Q Gigabit Ethernet Driver Version 11.4.7.0 (or earlier) and Windows Server 2003 (32-bit/64-bit), will communicate on the default VLAN only, and not on the additional tagged VLANs.

There will be no error messages indicating that only one VLAN is functioning, and attempts to use the additional VLANs will not succeed.

This occurs when the Network Configuration Utility Version 9.90 (or earlier) configures the network adapter(s) for additional VLANs but the adapter fails to recognize the settings.

SCOPE

Any ProLiant server configured with NC112t and/or NC362i network adapters that are configured for multiple VLANs under Intel E1Q Gigabit Ethernet Driver Version 11.4.7.0 (or earlier) and Windows Server 2003 (32-bit/64-bit).

RESOLUTION

Multiple VLANs will function as expected after reconfiguring the adapters with Network Configuration Utility Version 10.0, which can be located for download using the following navigation:

  1. Go to

    http://www.hp.com/

  2. Click Support & Drivers.
  3. Click Download drivers and software (and firmware) under Step 1.
  4. Enter NC112t or NC362i for the product name under Step 2 and click Go.
  5. Click Microsoft Windows Server 2003 or Microsoft Windows Server 2003 for 64-bit Extended Systems for the operating system.
  6. Click Driver - Network.
  7. Download and install HP Network Configuration Utility for Windows Server 2003 Version 10.0.0.0 (or later), then reconfigure the multiple VLANs.
RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .
SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .
To search for additional advisories related to the Intel E1Q driver, use the following search string:
+Advisory +ProLiant -"Software and Drivers" +"Intel E1Q"

Hardware Platforms Affected: HP NC112T PCI Express Gigabit Server Adapter(Standard HP Product), HP NC362i Integrated Dual Port BL-c Gigabit Server Adapter(Standard HP Product), HP NC362i Integrated Dual Port Gigabit Server Adapter(Standard HP Product), HP ProLiant DL120 G6 Server, HP ProLiant DL160 G6 Server, HP ProLiant DL160se G6 Server, HP ProLiant DL165 G6 Server, HP ProLiant DL165 G7 Server, HP ProLiant DL170h G6 Server, HP ProLiant DL180 G6 Server, HP ProLiant DL2x170h G6 Server(Standard HP Product), HP ProLiant DL320 G6 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL360 G7 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G6 Server, HP ProLiant DL380 G7 Server, HP ProLiant DL385 G6 Server, HP ProLiant DL385 G7 Server, HP ProLiant DL4x170h G6 Server(Standard HP Product), HP ProLiant DL580 G5 Server, HP ProLiant DL580 G7 Server, HP ProLiant DL585 G6 Server, HP ProLiant DL585 G7 Server, HP ProLiant DL785 G5 Server, HP ProLiant DL785 G6 Server, HP ProLiant ML110 G6 Server, HP ProLiant ML150 G6 Server, HP ProLiant ML310 G5p Server, HP ProLiant ML330 G6 Server, HP ProLiant ML370 G6 Server, HP ProLiant SL160z G6 Server, HP ProLiant SL165z G6 Server, HP ProLiant SL165z G7 Server, HP ProLiant SL170z G6 Server, HP ProLiant SL2x170z G6 Server
Operating Systems Affected: Microsoft Windows Server 2003, Microsoft Windows Server 2003 64Bit(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02290364
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