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HP LaserJet Pro M1212nf, M1213nf, M1217nfw, and M1219nf Multifunction Printers - A 'Supply Memory Error' Message Displays on the Printer Control Panel
The document is for the HP LaserJet Pro M1212, M1213, M1217, and M1219 Multifunction Printers.
The printer performs correctly, butdisplays on the control panel.
To resolve this error, make sure that there is not any packing material in the printer or on the print cartridge, or replace a defective cartridge.
Solution 1: Make sure that there is no packing material inside the printer
Typically, this error message is caused by packing material left inside the printer. Follow these steps to remove all packing material from inside the printer.
Solution 2: Replace the print cartridge
The print cartridge sensors might not be functioning correctly. If your print cartridge is a genuine HP print cartridge, it might be under warranty. HP warranties do not cover non-HP, refilled, or depleted print cartridges.
Step 1: Make sure that you have a genuine HP print cartridge
Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.
Genuine HP ink cartridges can also be purchased from other retailers.
Step 2: Replace the cartridge
If you are not using a genuine HP print cartridge, the print cartridge is empty, or the print cartridge is defective, follow these steps to replace the cartridge.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.
Video of replacing the print cartridge
The following video demonstrates how to replace a print cartridge.
NOTE: This video shows an HP LaserJet M1212 Multifunction printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Solution 3: Service the printer
If you have completed the previous steps in this document and the error persists, there might be issues with the sensors in the printer.
Contacting HP for service in Asia Pacific.
If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.
Go to Contact HP to review available service options.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.