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HP Notebook PCs - USB 2.0 Port Does Not Work After Resuming from S3 Sleep Mode


Document ID: c02491188

Version: 1

HP Notebook PCs - USB 2.0 Port Does Not Work After Resuming from S3 Sleep Mode
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-08-25

Last Updated: 2011-01-06


The USB 2.0 ports do not work after resuming from S3 (Sleep) mode.


HP EliteBook 2540p Notebook PC

HP EliteBook 2740p Tablet PC

HP EliteBook 8440p Notebook PC

HP EliteBook 8440w Mobile Workstation

HP EliteBook 8540p Notebook PC

HP EliteBook 8540w Mobile Workstation

HP EliteBook 8740w Mobile Workstation

HP ProBook 6440b Notebook PC

HP ProBook 6445b Notebook PC

HP ProBook 6455b Notebook PC

HP ProBook 6540b Notebook PC

HP ProBook 6550b Notebook PC

HP ProBook 6555b Notebook PC


To resolve this issue, download and install the following Microsoft Hotfix.

Microsoft Hotfix KB895962 Non-HP site

Hardware Platforms Affected: HP EliteBook 2540p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC
Operating Systems Affected: Microsoft Windows XP
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02489776
©Copyright 2011 Hewlett-Packard Development Company, L.P.
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