Print | Rate this content

HP Deskjet 1050, 1050A, 2050, and 2050A Printer Series - Scanning a Document to a PDF File Is Not Available when using HP Software in Windows

Issue

When you attempt to scan a document using the HP software, the method to create a PDF file is not available.

Solution: Download and install the updated software driver from the HP Website

The scan to a PDF document functionality is not available in older versions of the HP software. Download and install the latest version of the software to create PDFs.

Video of downloading and installing software from the HP website

The following video demonstrates how to download and install the software in Windows Vista.

NOTE: This video is for demonstration purposes only. The product and software in the video might differ from your product and available software.

If you have trouble viewing the video or to view the video in a different size, click here Non-HP site to play the video on YouTube.

Download and install the software from the HP website

Follow these steps to download and install the software to your computer.

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.

  3. Go to HP Customer Support - Software and Driver Downloads .

  4. Use one of the available methods to identify your printer model.

    The software and driver results page displays when the printer model is identified.

    Figure 1: Example of the Software and driver results page

    Image: Example of the Software and driver results window
  5. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit , select your operating system and version from the drop-down menus, and then click Update .

  6. Click Driver - Product Installation Software , and then click Download .

  7. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only , and then click Next .

    Figure 2: Example of the HP Download and Install Assistant window

    Image: Example of the HP Download and Install Assistant window
  8. Follow the on-screen instructions to save the driver to your computer.

  9. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!