Print | Rate this content

HP LaserJet - Driver support included in Windows 7 or in Windows Update

Introduction

Use this document to find information on LaserJet driver support included in Windows 7 or via Windows Update.

Many HP LaserJets come with a driver provided in Windows Update or built into the Windows 7 operating system (OS). For some LaserJets, these are the only drivers available for the printer and you do not need to download anything from www.hp.com.

If the printer is supported, you can obtain the driver one of two ways:

To make sure the printer is supported or to view a list of HP LaserJet drivers and software available for use in Windows 7, go to Drivers and software support for Windows 7 (c03737332) (in English).

top

Download the driver for later use or use on another computer

If you plan to install the driver on the same computer that you are currently using, skip to Install the driver using a USB cable or Install the driver using a network connection . To download the Windows Update driver to install later or on another computer, follow these steps:

NOTE: These steps are typically intended for system administrators and IT Help Desk professionals. These steps can also be used by customers that are unable to connect to Windows Update or otherwise want an alternative option to obtain the driver file.
  1. Go to Microsoft Knowledge Base article 323166 Non-HP site and read the instructions before proceeding.

  2. Go to the Microsoft Update Catalog Non-HP site (http://catalog.update.microsoft.com) and, if prompted, create a username and login.

    NOTE: To view a list of frequently asked questions about the Microsoft Update Catalog, go to the following Microsoft Web site http://catalog.update.microsoft.com/v7/site/Faq.aspx Non-HP site .
  3. Type the HP printer name in the search field, and then click Search .

  4. In the Microsoft Update Catalog search results, locate the driver under the Classification column indicated by Drivers (Printers) , select the driver option with the most recent date indicated in the Last Updated column, and then click Add .

  5. Repeat this process for any additional print drivers in Windows 7 and then download the updates.

  6. Follow Microsoft's instructions to extract and install the driver(s) as described in Microsoft Knowledge Base article 323166 Non-HP site .

top

Download and install the driver on your computer now

Follow the steps for either a USB connection or a network connection .

Install the driver using a USB cable connection

For printers that have a driver included in the Windows 7 OS, when you connect your computer to the internet and then connect the printer to the computer using a USB cable, Windows 7 detects the hardware and prompts you to use Windows Update to find the correct driver. If Windows finds the driver (on Windows Update), it will be installed automatically.

The following steps are intended for use if you have not previously connected the USB cable from the printer to the computer. If you have already connected the USB cable from the printer to the computer and cannot print, these steps might not resolve the issue. Try these steps anyway and then, if necessary, use the links to view additional support documents to help troubleshoot the issue.

NOTE: The following screen shots are intended as a guide. There may be slight variances. Follow the on-screen prompts during the installation process to complete the installation for the printer.
  1. Make sure you are connected to the internet.

    NOTE: If internet access is not available or if your company restricts access to Windows Update, contact the system administrator or IT help desk, or try the steps above to Download the driver for later use or use on another computer .

    Download the driver for later use or use on another computer

  2. Check whether the printer is already installed and make sure it is selected as the default.

    1. From the Windows desktop, click Start , and then click Devices and Printers .

    2. If the printer is not listed, then click Add a printer and skip to Step 5.

      If the HP printer is listed, make sure that it is set as the default (indicated by a green check mark).

      Figure 1: Devices and Printers with installed HP printer selected as default

    3. If it is not selected as the default, right-click the printer, click Set as default printer , and then try again to print.

      If you can print, you do not need to complete the remaining steps.

  3. Click Add a local printer .

  4. Click HP from the Manufacturer list and then carefully scroll through the list to find your printer.

    NOTE: These are the drivers included in the Windows 7 operating system (InOS). Windows Update will replace this list. If you have already run Windows Update, close the window and start again from Step 1 to view the default list of InOS drivers.
    • If your printer is not listed, see Step 5.

    • If your printer is listed, skip to Step 6.

  5. Make sure you are connected to the internet, click Windows Update , and then wait for the update process to complete.

    NOTE: The Windows Update process can take some time to complete (depending on your environment this can take up to an hour or more). Do not interrupt the update process and be sure to wait for the process to finish. If your printer is not listed in the search results, make sure you are connected to the internet and then try Windows Update again. If the Windows Update server is slow to respond or unavailable, try again later. If you have tried Windows Update several times and your printer is still not listed, make sure your printer is supported. For more information, go to Products Not Supported in Windows 7 (c02535920) (in English).
  6. Select HP from the Manufacturer menu, select your printer from the list of Printers, and then click Next .

    NOTE: If you have previously installed this printer model, you may be prompted to use the driver already installed. If so, select Replace the Current Driver and then click Next .
  7. Use the default name or type a printer name in the Printer name field, click Next , and then wait while the driver files load.

  8. If prompted, select Do not share this printer and then click Next .

  9. When the print driver has been successfully added, make sure the Set as default printer check box is NOT selected, and then click Finish to close the window.

  10. Connect the USB cable to the printer and to the computer, and then wait while Windows 7 automatically detects the hardware and finishes installing the driver. The Windows 7 driver is now installed.

  11. Make sure the printer queue with the USB port associated is selected as the default.

    1. Open Devices and Printers.

    2. Right-click the printer and select Printer Properties .

      NOTE: If there are two printer queues, right-click one.
    3. Click the Ports tab.

      • If the port associated is the LPT1 , click Cancel , and from the Devices and Printers window, right-click this printer and select Remove device .

      • If the port associated is the USB , click Cancel , and from the Devices and Printers window, right-click this printer and select Set as default printer .

  12. Try to print.

    NOTE: If you cannot print, make sure the printer is turned on, the USB cable and USB port are not damaged, and that the USB cable is connected properly to the computer and to the printer, and then try again.

If you were not able to successfully install the print driver included in the Windows 7 OS, see the Troubleshooting section.

top

Install the driver using a network connection

To install the driver for a network-connected printer, or to install another driver type for a new or different printer, use Devices and Printers AND Windows Update to automatically search for and install the latest drivers. To do this, follow these steps:

NOTE: The following screen captures are intended as a guide. There may be slight variances. Follow the on-screen prompts during the installation process to complete the installation for your printer.
  1. Make sure the network cable is connected to the printer.

  2. Make sure that you have the printer IP address or hostname available.

    NOTE: If you do not know or have the printer IP address, print a configuration page that contains the printer IP address. For instructions see the user guide that came with the printer.
  3. From the Windows desktop, click Start , click Devices and Printers , and then click Add a printer .

  4. Click Add a local printer .

    NOTE: When the printer is connected to a network, use the Add a local printer option, NOT the network option (this is used primarily for wireless or Bluetooth connections).
  5. Select Create a new port , select HP Standard TCP/IP Port from the drop-down list, and then click Next .

    NOTE: If prompted for an administrator password or confirmation, type the password or provide confirmation.
  6. Type the printer IP address (or Printer host name), click Next , and then wait while the port is created.

  7. Click HP from the Manufacturer list and then carefully scroll through the list to find your printer.

    NOTE: These are the drivers included in the Windows 7 operating system (InOS). Windows Update will replace this list. If you have already run Windows Update, close the window and start again from Step 1 to view the default list of InOS drivers.
    • If your printer is not listed, see Step 7.

    • If your printer is listed, skip to Step 8.

  8. Make sure you are connected to the internet, click Windows Update , and then wait for the update process to complete.

    NOTE: The Windows Update process can take some time to complete (depending on your environment this can take up to an hour or more). Do not interrupt the update process and be sure to wait for the process to finish. If your printer is not listed in the search results, make sure you are connected to the internet and then try Windows Update again. If the Windows Update server is slow to respond or unavailable, try again later. If you have tried Windows Update several times and your printer is still not listed, make sure your printer is supported. For more information, go to Products Not Supported in Windows 7 (c02535920) (in English).
  9. Select HP from the Manufacturer menu, select your printer from the list of Printers, and then click Next .

    NOTE: If you have previously installed this printer model, you may be prompted to use the driver already installed. If so, select Replace the Current Driver and then click Next .
  10. Use the default name or type a printer name in the Printer name field, click Next , and then wait while the driver files load.

    NOTE: If prompted, click Install driver and follow any additional on-screen prompts to complete a network installation.
  11. If prompted, select Do not share this printer and then click Next .

  12. When the print driver has been successfully added, click Print a test page , or click Finish to complete the installation and close the window.

    NOTE: If you do not want this printer to be the default, clear the Set as the default printer check box.

    Your Windows 7 driver is now installed.

If you were not able to successfully install the print driver included in the Windows 7 OS, see the Troubleshooting section.

top

top

About network scanning

The following printers must be connected directly to the computer or device via a USB cable in order to scan. If you are using one of these printers, connect the printer directly to the computer or device via USB in order to scan using the printer software, printer control panel, or Windows Fax and Scan feature.

NOTE: These printers do NOT support the Scan to PDF feature, and do not support utilities such as HP Solution Center in Windows 7.
  • HP Color LaserJet 2800, 2820 and 2840 All-in-One Printer series (64-bit ONLY)

    NOTE: HP Color LaserJet 2800, 2820 and 2840 All-in-One Printer series DO support network scanning in 32-bit using Windows Vista Compatibility mode.
  • HP LaserJet 1100A All-in-One Printer

  • HP LaserJet 1220 All-in-One Printer series

  • HP LaserJet 3015, 3020, and 3030 All-in-One Printer series

  • HP LaserJet 3050, 3052, and 3055 All-in-One Printer series (64-bit ONLY)

    NOTE: HP LaserJet 3050, 3052, and 3055 All-in-One Printer series DO support network scanning in 32-bit using Windows Vista Compatibility mode.
  • HP LaserJet 3200 All-in-One Printer series

  • HP LaserJet 3300, 3310, 3320, and 3330 and Multifunction Printer series

  • HP LaserJet 3380 All-in-One Printer series

  • HP LaserJet 3390 and 3392 All-in-One Printer series (64-bit ONLY)

    NOTE: HP LaserJet 3390 and 3392 All-in-One Printer series DO support network scanning in 32-bit using Windows Vista Compatibility mode.
  • HP LaserJet 8150 Multifunction Printer series

  • HP Color LaserJet 8550 Multifunction Printer series

  • HP LaserJet 9000 and 9000L Multifunction Printer series

  • HP LaserJet 9055 mfp and 9065 mfp

  • HP LaserJet M1005 Multifunction Printer series

  • HP LaserJet M1319 Multifunction Printer series

top

How to scan without HP scan software

Some drivers are print only in Windows 7 and do not enable scan functionality. If you have an HP Multifunction Printer or All-in-One, try to scan. If you cannot scan, follow these steps:

NOTE: Some HP printers do not support network scanning in Windows Fax and Scan. To scan, connect the printer directly to the computer via a USB cable.
  1. Make sure that the scan driver is listed in Devices and Printers .

    • If it's listed, the driver is installed. Continue to the next step to test and troubleshoot scanning.

    • If it's not listed, go to Products Not Supported in Windows 7 (c02535920) (in English) and make sure that your printer is supported, and that it supports scanning over a network.

  2. Open Windows Fax and Scan and try to scan.

    For more information, go to Use the software in Windows 7 to fax and scan (c02539136) (in English).

If your printer is supported and you still cannot scan, go to Troubleshoot fax or scan issues in Windows 7 (c03056304) (in English) or Unable to Scan after upgrading to Windows 7 (c03056313) (in English).

top

Troubleshooting

If you have trouble during installation, use the following tips to ensure a successful installation:

  • Make sure the computer on which you want to install the driver is connected to the internet.

  • If necessary, temporarily disable your firewall to use Windows Update.

    NOTE: You will need access to the internet to obtain drivers from Windows Update. Some companies may limit access to internet or to Windows Update. If you are unable to access the internet or Windows Update, contact your system administrator or IT Help desk.
  • Make sure that the printer is powered on and is properly configured.

  • Make sure that the printer is supported. Go to Products Not Supported in Windows 7 (c02535920) (in English).

If you were not able to successfully install the print driver included in the Windows 7 OS, there may be another driver option available for your printer, or your printer may not be supported. Go to Drivers and software support for Windows 7 (c03737332) (in English) for more information.

top

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!