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HP Notebook PCs - BIOS Custom Logo Fails and Default HP Logo Appears

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02634352

Version: 1

HP Notebook PCs - BIOS Custom Logo Fails and Default HP Logo Appears
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-11-30

Last Updated: 2010-11-30


DESCRIPTION

The BIOS Custom Logo process fails to display and the default HP logo appears.

SCOPE

HP EliteBook 2540p Notebook PC

HP EliteBook 2740p Tablet PC

HP EliteBook 8540p Notebook PC

HP Mini 5102

HP Mini 5103

HP ProBook 4525s Notebook PC

HP ProBook 4720s Notebook PC

HP ProBook 5220m Notebook PC

HP ProBook 6550b Notebook PC

HP ProBook 6550b Notebook PC

RESOLUTION

To resolve this issue, use a logo that is in the .jpg file format.

If this issue persists, contact HP Service and Support for further assistance.


Hardware Platforms Affected: HP EliteBook 2540p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 8540p Notebook PC, HP Mini 5102, HP Mini 5103, HP ProBook 4525s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 6550b Notebook PC
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02633938
©Copyright 2010 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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