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HP Color LaserJet CP2025 Series Printer - Replace the Separation Pad and Rollers

To view a video demonstrating the procedure for removing the part click here to access the Services Media Library (www.hp.com/go/sml). Select Printers and Multifunction under the Product category, select HP Color LaserJet Printers under the Product family, and then select the printer model under the product series category.

Separation roller replacement

CAUTION: Avoid touching the spongy roller surface unless you are going to replace the roller. Skin oils on the roller can cause paper-pickup problems.
  1. Remove the paper pickup roller.

  2. Remove Tray 2 (if installed), and then carefully raise the front of the product.

    WARNING: Do not place the product face-up resting on the rear cover and rear door. Excess toner might enter the laser/scanner assembly and contaminate the mirrors, causing print-quality problems. The laser/scanner is not a FRU. If the laser/scanner mirrors are contaminated, the entire product must be replaced.
    CAUTION: Do not lift the product by grasping the front door and Tray 2 cavity.
  3. Release the two roller-cover locking pins, and then remove the cover.

  4. Release the roller holder to release the roller-locking pins. Remove the separation roller.

Reinstall the separation roller

  1. Install the replacement separation roller.

  2. Reinstall the separation roller cover on the locking pins, and then rotate it toward the roller until you hear it snap into place.

    Figure 1:

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Separation pad replacement

CAUTION: Avoid touching the pad surface unless you are going to replace the pad. Skin oils on the pad can cause paper-pickup problems.
  1. Remove Tray 2 (if installed).

  2. Lower the Tray 1 paper-pickup assembly by pushing down on the edges of the assembly.

  3. Release the retainer tabs, and then remove the separation pad from the base.

    NOTE: The separation pad base can easily be dislodged when the pad is removed. If the base is dislodged, do not loose the spring under the base (it is not captive).

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Parts return

If your part requires return then click on the appropriate link below:

Click here for the defective parts return procedure for US .

Click here for the defective parts return procedure for Europe .

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