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HP LaserJet M2727 Multifunction Series Printer - Replace the Pick Rollers for Trays 2-x

To view a video demonstrating the procedure for removing the part click here to access the Services Media Library (www.hp.com/go/sml). Select Printers and Multifunction under the Product category, select HP Color LaserJet Printers under the Product family, and then select the printer model under the product series category.

Pick roller replacement

CAUTION: Failure to correctly complete this procedure might cause damage to the product.
  1. Perform the following tasks before beginning this procedure:

    • Turn off the product and unplug the power cord from the electrical outlet.

    • Open the print-cartridge door and remove the print cartridge.

    • Remove the tray 2 cassette.

    • Lift the product off of tray 3, if that tray is installed.

  2. Place the product on its back on the work surface, with the front facing up.

    WARNING: When you move the product into this position, the scanner cover can open suddenly and be damaged. You must support the scanner cover to keep it from opening.
  3. Reach into the area that you exposed when you removed tray 2. Pull the white tabs outward, and then rotate the roller-retaining collars up.

    NOTE: Push down on the green tab to release and lower the duplex assembly to expose more of the roller.
  4. With the tab on the collar aligned with the slot in the plastic bracket, slide the collar to the right. Leave the collar in this position for the remainder of this procedure.

  5. Remove the pickup roller.

  6. Insert the left side of the replacement pickup-roller shaft into the left slot (callout 1), and then insert the right side shaft (the side with the notch) into the right slot (callout 2).

  7. Rotate the roller shaft until the notch engages with the drive shaft and clicks into place.

  8. Place the left retaining collar over the end of the roller shaft, align the tab on the collar with the slot in the plastic bracket, and then slide the collar toward the pickup roller.

  9. With the tab on the right collar aligned with the slot on the plastic bracket, slide the collar towards the pickup roller. Rotate the right and left retaining collars down into the locked position.

  10. Push up on the duplex assembly until it locks into place. Place the product upright on the work surface with the top of the product facing up.

    WARNING: When you move the product into this position, the scanner cover can open suddenly and be damaged. You must support the scanner cover to keep it from opening.
  11. Perform the following tasks after completing this procedure.

    • Replace the product on tray 3, if that tray was installed.

    • Replace the tray 2 cassette.

    • Open the print-cartridge door and install the print cartridge.

    • Plug the power cord into an electrical outlet, and turn on the product.

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Parts return

If your part requires return then click on the appropriate link below:

Click here for the defective parts return procedure for US .

Click here for the defective parts return procedure for Europe .

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