Print | Rate this content

HP Insight Remote Support Advanced - What to Do if "HP Insight Remote Support Software Management Agent Lost Connectivity Alert" Email is Received

Information

An email titled HP Insight Remote Support Software Management Agent Lost Connectivity Alert with a message similar to the following is received:


===================== Beginning of Email message ============================
The Software Management Agent on the HP Insight Remote Support system(s) listed below have not connected to the HP Data Center for at least 3 days.
This is the only notification you will receive for this outage.
Please investigate the problem and take appropriate action.

Note: this alert ONLY pertains to the Software Management Agent.
Other software components such as incident processing, data collections, remote connectivity, etc. may not be affected.

The HP Insight Remote Support Standard documentation can be found at:

http://docs.hp.com/en/netsys.html#Insight%20Remote%20Support


Affected System(s):

Company: Hewlett Packard
Region: AM
Country: US
Hostname: <name of system affected by problem>
Last Connection Time: 1/2/2011 8:00:00 AM


Please do not reply to this message, as it was created by an automated process. Subscription preferences such as e-mail address and unsubscribing can be modified by accessing the Contacts screen of the Software Manager interface. Thank you.
================================ end of email ================================

This email may be followed by another email tilted HP Insight Remote Support Software Management Agent Connectivity Re-established.


===================== Beginning of Email message ============================
The Software Management Agent of the HP Insight Remote Support system(s) listed below have re-established connectivity to the HP Data Center. No further action is required.


Affected System(s):

Company: Hewlett Packard
Region: AM
Country: US
Hostname: <name of system affected by problem>
Original Alert sent: 1/14/2011 12:31:08 AM


Please do not reply to this message, as it was created by an automated process. Subscription preferences such as e-mail address and unsubscribing can be modified by accessing the Contacts screen of the Software Manager interface. Thank you.

================================ end of email ================================

What should be done if emails similar to this are received?

Details

Confirm whether the HP Systems Insight Manager server (SIM server) has access to the HP backend by performing the following tests.

  1. Log into Remote Software Support Manager (RSSWM) on the SIM server.

  2. Click on Options, Actions, Test.

Another test that can be performed is to send a test event from either the SIM server or a managed system. Then log into WEBES and click on the WEBES Notification icon on the upper left hand corner to confirm if the test event shows as delivered to HPSIM, ISEE, and LOG.

If both of these tests are successful, no additional action is required on ones part. It is likely that there was an issue with the HP backend rather than an actual issue with the SIM server.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!