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HP LaserJet P4014, P4015 and P4515 Printer Series - Replace the Firmware

To view a video demonstrating the procedure for removing the part click here to access the Services Media Library (www.hp.com/go/sml). Select Printers and Multifunction under the Product category, select HP Color LaserJet Printers under the Product family, and then select the printer model under the product series category.

Upgrade the firmware

This product has remote firmware update (RFU) capability. Use this information to upgrade the product firmware.

Determine the current firmware version

  1. Press Menu .

  2. Press the down arrow to highlight INFORMATION, and then press OK.

  3. Press the down arrow to highlight PRINT CONFIGURATION, and then press OK to print.

The firmware datecode is listed on the Configuration page in the section called Device Information. The firmware datecode has this format: YYYYMMDD XX.XXX.X. The first string of numbers is the date, where YYYY represents the year, MM represents the month, and DD represents the date. For example, a firmware datecode of that begins with 20061125 represents November 25, 2006.

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Download new firmware from the HP Web site

To find the most recent firmware upgrade for the product, go to www.hp.com/go/ ljp4010series_software or www.hp.com/go/ljp4510series_software . This page provides instructions for downloading the new firmware version.

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Transfer the new firmware to the product

NOTE: The product can receive an .RFU file update when it is in a Ready state.

The elapsed time for an update depends on the I/O transfer time, as well as the time that it takes for the product to re-initialize. The I/O transfer time depends on a number of things, including the speed of the host computer that is sending the update. If the remote firmware update process is interrupted before the firmware is downloaded (while Receiving upgrade appears on the control-panel display), the firmware file must be sent again. If power is lost during the flash DIMM update (while the Performing upgrade message appears on the control-panel display), the update is interrupted and the message Resend upgrade appears (in English only) on the control-panel display. In this case, you must send the upgrade by using the parallel port. Finally, any jobs that are ahead of the RFU job in the queue are completed before the update is processed.

Use FTP to upload the firmware through a browser
NOTE: The firmware update involves a change in the format of nonvolatile random-access memory (NVRAM). Any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults.
  1. Make sure the Internet browser you are using is configured for viewing folders from FTP sites. These instructions are for Microsoft Internet Explorer.

    1. Open the browser and click Tools, and then click Internet Options.

    2. Click the Advanced tab.

    3. Select the box labeled Enable folder view for FTP sites.

    4. Click OK.

  2. Print a configuration page and note the TCP/IP address shown on the EIO Jetdirect page.

  3. Open a browser window.

  4. In the address line of the browser, type ftp://<ADDRESS>, where <ADDRESS> is the address of the product. For example, if the TCP/IP address is 192.168.0.90, type ftp:// 192.168.0.90.

  5. Locate the downloaded .RFU file for the product.

  6. Drag and drop the .RFU file onto the PORT1 icon in the browser window.

NOTE: The product turns off and then on automatically to activate the update. When the update process is complete, a Ready message displays on the product control panel.
Use FTP to upgrade the firmware on a network connection
NOTE: The firmware update involves a change in the format of nonvolatile random-access memory (NVRAM). Any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults.
  1. Take note of the IP address on the HP Jetdirect page. The HP Jetdirect page is the second page that prints when you print the configuration page.

    NOTE: Before upgrading the firmware, make sure that the product is not in Sleep mode. Also make sure that any error messages are cleared from the control-panel display.
  2. Open an MS-DOS command prompt on your computer.

  3. Type: ftp TCP/IP <ADDRESS>. For example, if the TCP/IP address is 192.168.0.90, type ftp 192.168.0.90.

  4. Go to the folder where the firmware file is stored.

  5. Press Enter on the keyboard.

  6. When prompted for the user name, press Enter.

  7. When prompted for the password, press Enter.

  8. Type bin at the command prompt.

  9. Press Enter. The message 200 Types set to I, Using binary mode to transfer files appears in the command window.

  10. Type put and then the file name. For example, if the file name is LJP4015.RFU, type put LJP4015.RFU.

  11. The download process begins and the firmware is updated on the product. This can take approximately five minutes. Let the process finish without further interaction with the product or computer.

    NOTE: The product automatically turns off and then on again after processing the upgrade.
  12. At the command prompt, type: bye to exit the ftp command.

  13. At the command prompt, type: exit to return to the Windows interface.

Use HP Web Jetadmin to upgrade the firmware

This procedure requires that you install HP Web Jetadmin Version 7.0 or later on your computer. Complete the following steps to update a single product through HP Web Jetadmin after downloading the .RFU file from the HP Web site.

  1. Start HP Web Jetadmin.

  2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder.

  3. Expand the Device Lists folder and select All Devices. Locate the product in the list of devices, and then click to select it.

    If you need to upgrade the firmware for products, select all of them by pressing the Ctrl key as you click the name of each product.

  4. Locate the drop-down box for Device Tools in the upper-right corner of the window. Select Update Printer Firmware from the action list.

  5. If the name of the .RFU file is not listed in the All Available Images box, click Browse in the Upload New Firmware Image dialog box and navigate to the location of the .RFU file that you downloaded from the Web at the start of this procedure. If the filename is listed, select it.

  6. Click Upload to move the .RFU file from your hard drive to the HP Web Jetadmin server. After the upload is complete, the browser window refreshes.

  7. Select the .RFU file from the Printer Firmware Update drop-down menu.

  8. Click Update Firmware. HP Web Jetadmin sends the selected .RFU file to the product. The control panel shows messages that indicate the progress of the upgrade. At the end of the upgrade process, the control panel shows the Ready message.

Use Microsoft Windows commands to upgrade the firmware

To update the firmware by using a network connection, follow these instructions.

  1. Click Start, click Run, and then type cmd to open the command window.

  2. Type the following: copy /B FILENAME> \\COMPUTERNAME>\SHARENAME>, where <FILENAME> is the name of the .RFU file (including the path), <COMPUTERNAME> is the name of the computer from which the product is being shared, and <SHARENAME> is the product share name. For example: C:\>copy /b C:\LJP4015.RFU \\YOUR_SERVER\YOUR_COMPUTER.

    NOTE: If the file name or path includes a space, you must enclose the file name or path in quotation marks. For example, type: C:\>copy /b "C:\MY DOCUMENTS\LJP4015.RFU" \ \YOUR_SERVER\YOUR_COMPUTER.
  3. Press Enter on the keyboard. The control panel shows a message that indicates the progress of the firmware upgrade. At the end of the upgrade process, the control panel shows the Ready message. The message One File Copied appears on the computer screen.

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Upgrade the HP Jetdirect firmware

The HP Jetdirect network interface in the product has firmware that can be upgraded separately from the product firmware. This procedure requires that you install HP Web Jetadmin Version 7.0 or later on your computer. Complete the following steps to update the HP Jetdirect firmware by using HP Web Jetadmin.

  1. Open the HP Web Jetadmin program.

  2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder.

  3. Select the product that you want to update.

  4. In the Device Tools drop-down list, select Jetdirect Firmware Update.

  5. Under Jetdirect firmware version the HP Jetdirect model number and current firmware version are listed. Make a note of these.

  6. Go to http://www.hp.com/go/wja_firmware .

  7. Scroll down to the list of HP Jetdirect model numbers and find the model number you wrote down.

  8. Look at the current firmware version for the model, and see if it is later than the version you wrote down. If it is, right-click on the firmware link, and follow the instructions on the Web page to download the new firmware file. The file must be saved into the <drive>:\PROGRAM FILES \HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT folder on the computer that is running the HP Web Jetadmin software.

  9. In HP Web Jetadmin, return to the main product list and select the digital sender again.

  10. In the Device Tools drop-down list, select Jetdirect Firmware Update again.

  11. On the HP Jetdirect firmware page, the new firmware version is listed under Jetdirect Firmware Available on HP Web Jetadmin. Click the Update Firmware Now button to update the Jetdirect firmware.

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Parts return

If your part requires return then click on the appropriate link below:

Click here for the defective parts return procedure for US .

Click here for the defective parts return procedure for Europe .

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