Print | Rate this content

A 'Carriage Jam' Message Displays for HP Deskjet 3050A e-All-in-One Printer Series (J611)

Issue

A 'Carriage Jam' message displays on the product control panel. The carriage, which holds the cartridges, stalls in the product. A paper jam might have occurred previously.

You might also experience the following symptoms:

  • The product will not print.

  • The print job stops unexpectedly.

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Click the plus sign ( ) for more information.

Solution one: Turn the All-in-One off and on again

Follow these steps to turn the product off and on again.

Step one: Turn the All-in-One off and on again

  1. Press the Power button () to turn off the product. If the product does not turn off, proceed to the next solution.

  2. Wait 60 seconds.

  3. Press the Power button () to turn the product on.

    NOTE: The product might go through a warm-up period which might last up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period completes before you continue.

Step two: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.

  1. Load plain white paper in the input tray.

  2. On the product control panel, press Setup (). The Setup menu displays.

  3. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.

  4. Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution two: Clear any jammed paper

Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.

Step one: Remove any loose paper

Remove any loose sheets of paper from the input tray and the output tray.

CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.

Step two: Clear the paper jam from the base of the All-in-One

Use the following steps to check for and remove jammed paper from the base of the HP product.

Get Macromedia Flash now.
To view the following movie you must have the Flash Player installed on your system.
Download Flash Now Non-HP site

  1. Press the Power button () to turn off the product.

  2. Disconnect the USB cable from the back of the product.

  3. Disconnect the power cord from the back of the product.

  4. Turn the product so that you can access its underside (base).

  5. Press in the tabs on either side of the cleanout door to open it.

    Figure 1: Open the cleanout door on the base of the product

    Graphic: Opening the cleanout door
  6. Gently remove any jammed paper from inside the product.

    Figure 2: Remove jammed paper from inside the product

    Graphic: Removing jammed paper from inside the product
    CAUTION: If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  7. Reattach the cleanout door. Gently push the door forward until it snaps into place.

    Figure 3: Reattach the cleanout door

    Graphic: Reattaching the cleanout door

Step three: Clear the jam from inside the All-in-One

Follow these steps to clear any jammed paper from inside the HP product

Get Macromedia Flash now.
To view the following movie you must have the Flash Player installed on your system.
Download Flash Now Non-HP site

  1. If the product is not turned off, press the Power button () to turn off the product.

  2. Disconnect the power cord from the back of the product if it is not already disconnected.

  3. Open the cartridge access door.

    Figure 4: Open the cartridge access door

    Image: Opening the cartridge access door
  4. Gently remove any jammed paper from inside the product.

    Figure 5: Remove jammed paper from inside the product

    Image: Removing jammed paper from inside the product
  5. Close the cartridge access door.

Step four: Clear the jam from the front of the All-in-One

If you cannot remove the jam from the base or inside the product, follow these steps to remove the paper jam from the front.

Get Macromedia Flash now.
To view the following movie you must have the Flash Player installed on your system.
Download Flash Now Non-HP site

  1. If the product is not turned off, press the Power button () to turn off the product.

  2. Disconnect the power cord from the back of the product if it is not already disconnected.

  3. Grasp the jammed paper with both hands and slowly pull it from the front of the product.

    Figure 6: Remove jammed paper from the front of the product

    Image: Removing the jammed paper from the front of the product
    NOTE: If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  4. Reconnect the power cord to the back of the product.

  5. Press the Power button () to turn on the product.

Step five: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.

How to print a self-test report

  1. Load plain white paper in the input tray.

  2. On the product control panel, press Setup (). The Setup menu displays.

  3. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.

  4. Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution three: Make sure that the carriage moves freely

Follow these steps to make sure that the carriage can move freely.

Step one: Check the carriage path

  1. If the product is not turned on, press the Power button () to turn it on.

  2. Open the cartridge access door. The carriage might try to move to the center of the product. If it does, allow it to move to that position.

    Figure 7: Open the cartridge access door

    Image: Opening the carriage access door
  3. With the product turned on, disconnect the power cord from the back of the product.

  4. Unplug the power cord from the power source or electrical outlet.

    WARNING: You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  5. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

    NOTE: If the paper tears when you remove it, check for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  6. Reach inside the product through the cartridge access door, and then manually move the carriage.

    • If the carriage is stuck on the right side, move the carriage to the left side of the product.

    • If the carriage is stuck on the left side, move the carriage to the right side of the product.

    • If the carriage is stuck in the middle, move the carriage to the right.

  7. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.

  8. Close the access door.

  9. Reconnect the power cord to the back of the product.

  10. Press the Power button ( ) to turn on the product.

Step two: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.

How to print a self-test report

  1. Load plain white paper in the input tray.

  2. On the product control panel, press Setup (). The Setup menu displays.

  3. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.

  4. Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution four: Remove and reinsert the cartridges

Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Follow these steps to remove and then reinsert the cartridges.

Step one: Remove the cartridges

  1. Press the Power button () to turn on the product, if it is not already turned on. Wait until the product is idle and silent before continuing.

  2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 8: Open the cartridge access door

    Image: Opening the cartridge access door
  3. Press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure 9: Remove the cartridge

    Graphic: Remove the cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 10: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  4. Check for obstructions under and around the carriage. Clear any obstructions you find. You might need a flashlight to illuminate areas for proper viewing.

Step two: Reinsert the cartridges

Follow these steps to reinsert the cartridges. Repeat the steps for each cartridge.

  1. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.

    • The tri-color cartridge goes in the slot on the left.

    • The black cartridge goes in the slot on the right.

    Figure 11: Insert the cartridge into its slot

    Image: Inserting the cartridge into its slot
  2. Push the cartridge forward into its slot until it snaps into place.

    Figure 12: Snap the cartridge into place

    Graphic: Snap the cartridge into place
  3. Repeat these steps to remove and reinsert the other cartridge.

  4. Close the cartridge access door.

    Figure 13: Close the cartridge access door

    Graphic: Close the cartridge access door
  5. Press the Power button () to turn on the product.

Step three: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.

How to print a self-test report

  1. Load plain white paper in the input tray.

  2. On the product control panel, press Setup (). The Setup menu displays.

  3. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.

  4. Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution five: Plug the product directly into a wall outlet

Follow these steps to plug the product directly into a wall outlet and print a self-test report.

Step one: Plug the product directly into a wall outlet

Plug the product directly into a wall outlet to make sure that the power source functions correctly.

  1. Disconnect the power cord from the back of the product.

  2. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet.

  3. Reconnect the power cord to the back of the product.

  4. Press the Power button () to turn on the product.

Step two: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.

How to print a self-test report

  1. Load plain white paper in the input tray.

  2. On the product control panel, press Setup (). The Setup menu displays.

  3. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.

  4. Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution six: Perform a power reset

Follow these steps to reset the product.

Step one: Perform a power reset

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.

How to print a self-test report

  1. Load plain white paper in the input tray.

  2. On the product control panel, press Setup (). The Setup menu displays.

  3. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.

  4. Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the test page prints successfully, but you continue to experience an issue with your printer, then the issue is not related to the hardware.

    • Experiencing another issue?

      If your printer prints a test page and there is still an issue with your printer, go to the support page for your printer , and then browse for the appropriate support document to troubleshoot the issue.

      If you see a prompt to Enter a product name/number in the search box, follow these steps to go to your printer's home page:

      1. Type your printer name and number in the search box, and then click Search.

      2. If necessary, click your model in a list of similar printers.

      3. Search your printer's home page for topics to help resolve the issue.

  • If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next solution.

Solution seven: Service the All-in-One

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!