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Advisory: HP Integrated Lights-Out 2 (iLO 2) Resetting iLO 2 Versions 2.00 or 2.01 to Factory Defaults May Cause iLO 2 to Lose the Default Username and Password, iLO 2 DNS Name, and Display Zeroes for the MAC Address

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02837034

Version: 1

Advisory: HP Integrated Lights-Out 2 (iLO 2) Resetting iLO 2 Versions 2.00 or 2.01 to Factory Defaults May Cause iLO 2 to Lose the Default Username and Password, iLO 2 DNS Name, and Display Zeroes for the MAC Address
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2011-05-13

Last Updated: 2011-05-13


DESCRIPTION

There are several methods in which HP Integrated Lights-Out 2 (iLO 2) can be set to factory defaults. However, resetting to factory defaults using either of the following methods could potentially cause iLO 2 to lose the default username and password, iLO 2 DNS name, and to display zeroes for the MAC Address:

Removing power from the server and clearing the NVRAM by removing and re-inserting the battery on the system board. This will cause iLO 2 versions 2.00 and 2.01 to fail to re-populate the NVRAM with the factory default values when iLO 2 boots up.

OR

Using an XML script called Factory_Defaults.xml. This script could intermittently cause iLO 2 versions 2.00 and 2.01 to fail to re-populate the NVRAM with factory defaults when iLO 2 reboots.

There are four methods available to reset iLO 2 to factory defaults:

  • Removing power and clearing NVRAM by removing the battery
  • Using XML script called Factory_Defaults.xml
  • Navigating to the iLO 2 RBSU and selecting Factory Defaults
  • Using HPONCFG.exe with /RESET parameter

Only the first two methods can cause this issue, and only if the iLO 2 firmware is at version 2.00 or 2.01.

SCOPE

Any ProLiant server with HP Integrated Lights-Out 2 (iLO 2) Firmware Version 2.00 or 2.01.

RESOLUTION

To correct the issue if it occurs, reboot the server, press F8 to enter to iLO 2 RBSU and restore the factory defaults from there.

HP Integrated Lights-Out 2 (iLO 2) Firmware Version 2.05 (or later) will prevent this issue from occurring.

Perform the following steps to obtain the latest iLO 2 firmware version:

  1. Click on the following URL:

    http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

  2. Type "iLO 2" in the product box and thenpress the ENTER key.
  3. Select the appropriate operating system.
  4. Click on "Firmware - Lights-Out Management."
  5. Select the desired firmware upgrade method.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP Integrated Lights-Out 2 (iLO 2) Advanced Pack SW(Standard HP Product), HP Integrated Lights-Out 2 (iLO 2) Firmware for ProLiant G6 Servers(Standard HP Product), HP Integrated Lights-Out 3 (iLO 3) Firmware for ProLiant G7 Servers(Standard HP Product), HP Integrity BL60p Server(Standard HP Product), HP Integrity BL860c Server Blade(Standard HP Product), HP Integrity BL870c Server(Standard HP Product) (deleted), HP ProLiant BL20p G4 Server Blade, HP ProLiant BL25p G2 Server Blade, HP ProLiant BL260c G5 Server Blade, HP ProLiant BL280c G6 Server Blade, HP ProLiant BL2x220c G5 Server Blade, HP ProLiant BL2x220c G6 Server Blade, HP ProLiant BL45p G2 Server series, HP ProLiant BL460c G5 Server Blade, HP ProLiant BL460c G6 Server Blade, HP ProLiant BL460c Server Blade, HP ProLiant BL465c G5 Server Blade, HP ProLiant BL465c G6 Server Blade, HP ProLiant BL465c Server Blade, HP ProLiant BL480c Server Blade, HP ProLiant BL490c G6 Server Blade, HP ProLiant BL495c G5 Server Blade, HP ProLiant BL495c G6 Server Blade, HP ProLiant BL680c G5 Server Blade, HP ProLiant BL685c G5 Server Blade, HP ProLiant BL685c G6 Server Blade, HP ProLiant BL685c Server Blade, HP ProLiant DL320 G4 Server, HP ProLiant DL320 G5 Server, HP ProLiant DL320 G5p Server, HP ProLiant DL320 G6 Server, HP ProLiant DL320s Server, HP ProLiant DL320s Storage Server, HP ProLiant DL360 G5 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL365 G5 Server, HP ProLiant DL365 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G5 Server, HP ProLiant DL380 G5 Storage Server, HP ProLiant DL380 G6 Server, HP ProLiant DL385 G2 Server, HP ProLiant DL385 G5 Server, HP ProLiant DL385 G5p Server, HP ProLiant DL385 G6 Server, HP ProLiant DL580 G4 Server, HP ProLiant DL580 G5 Server, HP ProLiant DL585 G2 Server, HP ProLiant DL585 G2 Storage Server, HP ProLiant DL585 G5 Server, HP ProLiant DL585 G6 Server, HP ProLiant DL785 G5 Server, HP ProLiant DL785 G6 Server, HP ProLiant ML310 G3 Server, HP ProLiant ML310 G3 Storage Server, HP ProLiant ML310 G4 Server, HP ProLiant ML310 G4 Storage Server, HP ProLiant ML310 G5 Server, HP ProLiant ML310 G5p Server, HP ProLiant ML330 G6 Server, HP ProLiant ML350 G5 Server, HP ProLiant ML350 G5 Storage Server, HP ProLiant ML350 G6 Server, HP ProLiant ML370 G5 Server, HP ProLiant ML370 G6 Server, HP ProLiant ML570 G4 Server, HP iLO Advanced, HP iLO Power Management Pack & HP iLO Power Management Pack for BladeSystem, HP iLO Select Pack Software
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02837034
©Copyright 2011 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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