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HP Notebook PCs - Manufacturing Program Mode Error When Notebook Powers On

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02912206

Version: 1

HP Notebook PCs - Manufacturing Program Mode Error When Notebook Powers On
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2011-07-11

Last Updated: 2012-05-04


DESCRIPTION

When the notebook is powered on for the first time, the following error message appears:

Manufacturing Program Mode set: x of 10.

In this message, x is a number less than (but not equal to) 10. For example, the message may be:

Manufacturing Program Mode set: 1 of 10.

SCOPE

HP EliteBook 2560p Notebook PC

HP EliteBook 8460p Notebook PC

HP EliteBook 8460w Mobile Workstation

HP EliteBook 8560p Notebook PC

HP EliteBook 8560w Mobile Workstation

HP EliteBook 8760w Mobile Workstation

HP ProBook 4230s Notebook PC

HP ProBook 4330s Notebook PC

HP ProBook 4331s Notebook PC

HP ProBook 4430s Notebook PC

HP ProBook 4431s Notebook PC

HP ProBook 4435s Notebook PC

HP ProBook 4530s Notebook PC

HP ProBook 4730s Notebook PC

HP ProBook 6460b Notebook PC

HP ProBook 6465b Notebook PC

HP ProBook 6560b Notebook PC

RESOLUTION

This issue occurs when a notebook is incorrectly left in Manufacturing Program Mode prior to shipment. Manufacturing Program Mode allows up to 10 attempts at use before the notebook resets itself and resumes its expected behavior.

To resolve this issue, manually reset the notebook by performing the following actions:

  1. Power on the notebook and wait for the Manufacturing Program Mode message to display.
  2. Make sure the AC adapter is connected to the notebook, then power off the notebook.
  3. Disconnect the AC adapter, then reconnect it.
  4. Power on the notebook. The Manufacturing Program Mode screen displays again and the counter increases by 1. For example, if the original message was "Manufacturing Program Mode set: 1 of 10", it then becomes " Manufacturing Program Mode set: 2 of 10" upon restart.
  5. Power off the notebook.
  6. Repeat steps 3~5 to increase the counter toward 10.

When the notebook restarts on the 10th attempt, Manufacturing Program Mode is automatically and permanently disabled and the notebook enters its correct boot sequence.


Hardware Platforms Affected: HP EliteBook 2560p Notebook PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8760w Mobile Workstation, HP ProBook 4230s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6560b Notebook PC
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02912172
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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