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HP Color LaserJet CM2320 MFP Product Series - Solve Scan Quality Problems
Try these few simple steps first:
If the solutions below do not fix the problem, click here to see document HP Color LaserJet CM2320 MFP Product Series - Solve Print Quality Problems at h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c02558711 for additional solutions.
Check the scanner glass for dirt or smudges
Follow these steps if the printout has streaks, unwanted lines, black dots, poor print quality or unclear text.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass. They might seep under it and damage the product.
NOTE: In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.
Check scanner resolution and color settings on the PC
If you are using PC scanner software, ensure that the resolution and color settings in the software are optimized for the image. Use the following resolution and color guidelines to optimize the settings.
NOTE: Setting the resolution and color to a high value increases the file size and the scan time.
Clean the pick-up rollers and separation pad in the document feeder
Follow these steps if the printout has toner smudges or skewed print.
If the problem persists, check the printer’s separation pad and rollers in the document feeder for damage or wear and replace them if necessary.