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CUSTOMER BULLETIN: HP 4000/4100/6000/6100/8000/8100 Enterprise Virtual Array - Modified EVA cache battery replacement procedures

SUPPORT COMMUNICATION - CUSTOMER BULLETIN

Document ID: c02925460

Version: 1

CUSTOMER BULLETIN: HP 4000/4100/6000/6100/8000/8100 Enterprise Virtual Array - Modified EVA cache battery replacement procedures
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2011-07-20

Last Updated: 2011-07-20


DESCRIPTION

Since the inception of the HP 4000/4100/6000/6100/8000/8100 Enterprise Virtual Array (EVA), the replacement of the cache battery module has been designated as a customer-replaceable component. When a cache battery failure occurs, there is a small chance that batteries might have corrosion or acid residue on the battery module. Due to this possibility, the replacement procedure should be performed only by authorized HP Services personnel to assure that safe handling and disposal procedures are used. Therefore, if a battery module is indicated as failed, contact HP Services to arrange for a replacement.

SCOPE

Not Applicable

RESOLUTION

Contact your local HP Services representative to schedule the replacement for any cache battery failures on HP 4000/4100/6000/6100/8000/8100 Enterprise Virtual Arrays. HP Services will coordinate with you to schedule an on-site service call.

Proactive Updates

Receive support alerts (such as Customer Advisories), driver updates, software, firmware, and customer replaceable components, in your e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice Driver, Patch, Security, and Support alerts at the following URL: http://www.hp.com/go/myadvisory


Hardware Platforms Affected: HP 4000/6000/8000 Enterprise Virtual Arrays, HP 4100 Enterprise Virtual Array, HP 4100 Enterprise Virtual Array(Standard HP Product), HP 6100 Enterprise Virtual Array(Standard HP Product), HP 6100 Enterprise Virtual Array, HP 8100 Enterprise Virtual Array(Standard HP Product), HP 8100 Enterprise Virtual Array
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA02925460
©Copyright 2011 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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