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HP Designjet T770 and T1200 Printer Series - Firmware upgrade to version 7.0.1.2 required

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02932755

Version: 1

HP Designjet T770 and T1200 Printer Series - Firmware upgrade to version 7.0.1.2 required
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2011-07-22

Last Updated: 2012-01-09


DESCRIPTION

IMPORTANT: This firmware upgrade is required to prevent the issue detailed below. HP strongly recommends immediate application of this upgrade.

Under certain circumstances, some HP Designjet T770 and T1200 printers may display System Error 47:01, which is related to a failure of the starwheel lifter assembly.

SCOPE

The following HP Designjet T770 and T1200 printers with firmware version 7.0.1.2 or lower installed:

Printer
Model number
HP Designjet T1200ps 44” PostScript Printer
CK834A
HP Designjet T1200 44” Printer
CH538A
HP Designjet T770 44” Hard Disk-version Printer
CN375A
HP Designjet T770 44” Printer
CH539A
HP Designjet T770 24” Hard Disk-version Printer
CQ306A
HP Designjet T770 24” Printer
CQ305A

The current firmware version can be identified in the printer’s Embedded Web Server (EWS) or through the printer’s front panel.

Using the Embedded Web Server:
  1. Go to the Embedded Web Server (type the IP address of the printer from any Web browser) and click on the Setup tab.

  2. Go to firmware update option.

    The printers current firmware version is listed on the firmware update page.

Using the front panel:
  1. Go to the Main Menu, and then select Information, View Printer Information.

    The View Printer Information contains the printers current firmware version.

RESOLUTION

Upgrade the printer firmware to version 7.0.1.2 following the instructions below.

Firmware upgrade instructions

  1. Download the new firmware from the following locations:
    1. Select the Operating System.

    2. In the Firmware category, click on the Download button to download the new firmware.

  2. Extract the fmw file from the downloaded package.

    If printer is connected over the network:
    Go to the Embedded Web Server (type the IP address of the printer from any Web browser) and click on the Setup tab.

    If printer is connected with a USB Cable:
    Open the HP Printer Utility, select your printer and click on the Support tab.

  3. Select the Firmware upgrade option.

  4. Click on browse to point to the firmware file that was downloaded and extracted (.fmw).

  5. Click on update and follow the instructions on the screen and the printer’s front panel.

Downloadable Solutions

Product Number
Downloadable File
Location
HP Designjet T770 Printer Series
TTAJ_07_00_01.2_mvl40-x86-opt_B.fmw
HP Designjet T1200 Printer Series
TTAJ_07_00_01.2_mvl40-x86-opt_B.fmw

Hardware Platforms Affected: HP Designjet T1200 44-in PostScript Version Printer(Standard HP Product), HP Designjet T1200 44-in Printer(Standard HP Product), HP Designjet T1200 HD Multifunction Printer(Standard HP Product), HP Designjet T770 24-in Printer(Standard HP Product), HP Designjet T770 24-in Printer with Hard Disk(Standard HP Product), HP Designjet T770 44-in Printer(Standard HP Product), HP Designjet T770 44-in Printer with Hard Disk(Standard HP Product)
Components Affected: Product firmware.
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: N/A
Support Communication Cross Reference ID: IA02932755

REVISION HISTORY

1.0
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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