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ISS PCN: HP BladeSystem Matrix Versions 1.01 and 1.02 Moving to End-of-Support (EOS) Status - Effective First Calendar Quarter 2012

SUPPORT COMMUNICATION - PRODUCT CHANGE NOTIFICATION

Document ID: c03054466

Version: 2

ISS PCN: HP BladeSystem Matrix Versions 1.01 and 1.02 Moving to End-of-Support (EOS) Status - Effective First Calendar Quarter 2012

Release Date: 2011-10-20

Last Updated: 2011-10-20


DETAILS OF CHANGE

HP BladeSystem Matrix Versions 1.01 and 1.02 and the corresponding Insight Software Components will be moving from active support to End-of-Support (EOS) status during the first calendar quarter of 2012.

NOTE: As of June 2011, the product name of HP BladeSystem Matrix has been renamed to HP CloudSystem Matrix. While some documents before June 2011 may continue to have references to the HP BladeSystem Matrix product name, these references are interchangeable with HP CloudSystem Matrix.

HP BladeSystem Matrix Version 1.x End of Support (EOS)

Customers with a valid support agreement are entitled to HP Software Technical Support (STS) and HP Software Update Services. Both STS and Software Update Services are limited in scope for product versions after their EOS date. Customers with a valid support agreement on a product version that is past the EOS date are entitled to upgrade to an active product version.

HP, however, will no longer provide new patches or bug fixes for product versions after their EOS date that are otherwise available as part of the standard Software Update Services: http://isscontent.cca.hp.com/products/servers/management/hpsim/supportmng.html

Recommendation

For customers that are currently running HP BladeSystem Matrix Versions 1.01 and 1.02, HP recommends upgrading to the latest version. When next HP CloudSystem Matrix version is released, customers will only be able to upgrade from HP CloudSystem Matrix Version 6.0 (or higher).

For additional information on HP Support, go to the Insight Management Software Services web page: http://www.hp.com/services/insight

For customer assistance, call HP Support.

In North America, contact Customer Support at 1-800-334-5144.

OR

For Customer Support outside of North America, click on the following URL for a list of Customer Support Centers and appropriate phone numbers: http://welcome.hp.com/country/us/en/wwcontact_us.html

REASON FOR CHANGE

End-of-Support (EOS) status due to the shipment of a future HP CloudSystem Matrix Version.

IMPACT OF CHANGE

HP BladeSystem Matrix Versions 1.01 and 1.02 and the corresponding Insight Software components will reach EOS status.

DATE OF CHANGE

Effective Date: 2012-02-29

Hardware Platforms Affected: HP BladeSystem Matrix Software Upgrade Level 1 Service, HP BladeSystem Matrix Software Upgrade Level 2 Service, HP CloudSystem Matrix, HP ProLiant BL260c G5 Server Blade, HP ProLiant BL280c G6 Server Blade, HP ProLiant BL460c G5 Server Blade, HP ProLiant BL460c G6 Server Blade, HP ProLiant BL460c Server Blade, HP ProLiant BL465c G6 Server Blade, HP ProLiant BL490c G6 Server Blade, HP ProLiant BL495c G5 Server Blade, HP ProLiant BL495c G6 Server Blade, HP ProLiant BL680c G5 Server Blade, HP ProLiant BL685c G5 Server Blade, HP ProLiant BL685c G6 Server Blade
Components Affected: Not Applicable
©Copyright 2011 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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