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HP Notebook PCs - HP Connection Manager V4 Shows WWAN as "Disabled in Device Manager"

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03057995

Version: 1

HP Notebook PCs - HP Connection Manager V4 Shows WWAN as "Disabled in Device Manager"
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2011-10-18

Last Updated: 2011-10-18


DESCRIPTION

Version 4 of the HP Connection Manager indicates the status of the WWAN adapter card as Disabled in Device Manager. However, when the Microsoft Windows Device Manager is opened, the WWAN adapter card appears correctly enabled.

SCOPE

HP EliteBook 2540p Notebook PC

HP EliteBook 2560p Notebook PC

HP EliteBook 2740p Tablet PC

HP EliteBook 2760p Tablet PC

HP EliteBook 8440p Notebook PC

HP EliteBook 8440w Mobile Workstation

HP EliteBook 8440w Mobile Workstation

HP EliteBook 8460p Notebook PC

HP EliteBook 8460w Mobile Workstation

HP EliteBook 8540p Notebook PC

HP EliteBook 8540p Notebook PC

HP EliteBook 8540w Mobile Workstation

HP EliteBook 8540w Mobile Workstation

HP EliteBook 8560p Notebook PC

HP EliteBook 8560w Mobile Workstation

HP EliteBook 8560w Mobile Workstation

HP EliteBook 8560w Mobile Workstation

HP EliteBook 8740w Mobile Workstation

HP EliteBook 8740w Mobile Workstation

HP EliteBook 8760w Mobile Workstation

HP ProBook 6360b Notebook PC

HP ProBook 6460b Notebook PC

HP ProBook 6560b Notebook PC

RESOLUTION

To resolve this issue, download and install the following SoftPaq.

Softpaq Description
Information
Download
HP Software Framework
VERSION: 4.1.13.1 REV: A

Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com .


Hardware Platforms Affected: HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP ProBook 6360b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6560b Notebook PC
Operating Systems Affected: Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product), Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product), Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product), Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product), Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product), Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product), Microsoft Windows 7 Professional (32-bit)(Standard HP Product), Microsoft Windows 7 Professional (64-bit)(Standard HP Product), Microsoft Windows 7 Starter (32-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product), Microsoft Windows Vista (32-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Business (32-bit)(Standard HP Product), Microsoft Windows Vista Business (64-bit)(Standard HP Product), Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product), Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product), Microsoft Windows Vista Starter (32-bit)(Standard HP Product), Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product), Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product), Microsoft Windows XP Home Edition(Standard HP Product), Microsoft Windows XP Pro 64-Bit Edition(Standard HP Product), Microsoft Windows XP Professional Edition(Standard HP Product), Microsoft Windows XP Tablet PC Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03057993
©Copyright 2011 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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