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HP Color LaserJet Enterprise CP5525 Printer Series - Firmware Readme

Product Name(s):

  • HP Color LaserJet CP5525n

  • HP Color LaserJet CP5525dn

  • HP Color LaserJet CP5525xh

Model Number(s):

  • CE707A

  • CE708A

  • CE709A

NOTE: HP highly recommends not using the USB THUMBDRIVE firmware upgrade option found in the Pre-boot menu to perform a firmware upgrade with this release (11.3). If the upgrade is performed using this method a Disk Full message can be seen. If this issue is encountered, please contact your regions HP support center for resolution.

Please note that the Disk Full issue is not seen with all other upgrade methods. These methods are documented further down in this document.

This document contains information for the firmware revision number:

Firmware Datecode: 20111217

Firmware Revision: 2131305_192066

HP Fleet Release Designation: CPE 11.3

Description

This Readme file provides specific installation instructions and other information you should know before you perform a firmware update for your HP LaserJet Series printer or MFP. Installation instructions are provided for Single and Multiple Printer Updates.

This document provides specific update, installation and troubleshooting information. For additional information on the device features, refer to the online user guide found on the Windows Printing System Installer CD-ROM that came with your printer or at hp.com.

What is included in a firmware bundle?

The HP LaserJet printer firmware update file available from the hp web site contains firmware for the printer, embedded JetDirect (if applicable), HP paper handling accessories used with the device in one convenient download file. When the Remote Firmware Upgrade file is sent to the HP LaserJet Printer or MFP firmware for the engine and all connected accessories are upgraded.

Who needs this firmware?

Similar to Hewlett Packard providing improved software for your HP LaserJet Printer or MFP, Hewlett Packard provides firmware updates for your printer periodically through its supported lifecycle. A firmware update may be necessary if it is determined that you may benefit from the resolution of any issue that is documented below. These updates are available on the HP support web site.

Determining the current version level of your firmware

To determine the current level of firmware installed on the device:

  1. Go to the printer's control panel.

  2. Press the Home or OK hard button.

  3. Scroll down using the hard arrow to the Administration menu.

  4. Press the hard OK button.

  5. On the Reports menu press the OK button.

  6. On the Configuration/Status Pages menu press the OK button.

  7. Scroll down using the hard arrow to the Configuration page option and press OK.

  8. Scroll back up to the top to the Print option.

  9. Press the hard OK button.

On the printed Configuration page look in the section marked Device Information for the Firmware Datecode and Firmware Revision.

The Firmware Datecode and Firmware Revision will look something like this:

Firmware Datecode: 20101101

Firmware Revision: 113732_118680

NOTE: This firmware file requires an interactive update method. You CANNOT update these Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods listed below to update the firmware of this device.

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Enhancements and Fixes provided with the Firmware revision 2131305_192066

The following new functionality or features are provided by this firmware release:

Firmware Datecode: 20111217

Firmware Revision: 2131305_192066

NOTE: HP highly recommends not using the USB THUMBDRIVE firmware upgrade option found in the Pre-boot menu to perform a firmware upgrade with this release (11.3). If the upgrade is performed using this method a Disk Full message can be seen. If this issue is encountered, please contact your regions HP support center for resolution.

Please note that the Disk Full issue is not seen with all other upgrade methods. These methods are documented further down in this document.

Enhancements

Base:

  • Added 1200x1200 support.

  • Added backwards compatibility of PDL commands to control source input trays with all PDLs.

  • Added the ability to modify trays security constraints.

  • Ability to Unlock stored jobs based on authenticated user.

  • Ability for a User or Administrator to re-print the Welcome page.

  • This feature provides access for web services applications, including Web Jetadmin, to the FIPS 140-2 status information of installed encrypted hard drives and the ability to enable/disable the encryption on the drive.

  • The ability to prevent disk corruption when power plug pulled during Firmware upgrade.

  • Add a new internal page: Administration, Reports, Configuration/Status Pages, Web Service Status Page.

  • On this page it will list all of the currently running web services.

  • The ability to collect diagnostic log information if not able to boot to Ready. This new feature allows you to use the Pre-boot menu and a USB thumbdrive to collect the log files.

  • Added the ability to Support Additional Output Bin Types with Paper Path Test.

  • The ability to hide the Job list.

  • The user can enable/disable 10 User Defined Media Types via SNMP, Web JetAdmin or EWS. The user can assign a print mode to the User Defined Media types. The user can create their own customized name for the User Defined Media Types.

  • The UI constrains the displaying of User Defined Media Types based on whether the SNMP OID has been enabled or disabled. When disabled, the specific User Defined type is not listed in the Adjust Paper Type menu. When enabled, the specific User Defined Media Type is displayed in the Adjust Paper Type menu.

  • Unsupported USB device messages are now able to be hidden.

  • The signed in Username will now be visible from most control panel screens.

Embedded JetDirect:

No new updates

Fixes or improvements

Base:

  • Media type values not persisted over firmware upgrade from 10.4 or from 11.1 to 11.2.

  • Inability to adjust Color Density (Highlights, Midtones, Shadows).

  • Accessing the Embedded Web Server job log page is slow when several job entries are present.

  • Postscript font list no longer prints one blank page when default paper size is A4.

  • After performing a firmware upgrade (with several completed and stored jobs) it may take 30+ minutes before the device was usable.

  • Up and Down appear twice on media type Resistance menu.

  • A long delay is seen when accessing the Configuration page using the products Embedded Web Server.

  • A long delay is seen when accessing the Event Log page using the products Embedded Web Server.

  • Using the Back hard key while on the Enter Password screen no longer disables the User Login screen.

  • The Embedded WS Does Not Provide Accurate Feedback During Firmware Upgrade.

  • A delay may be seen in the presentation of the Job Cancel screen while the device is processing large jobs.

  • Help information on Garnet for 84.01.8x error is incorrect.

  • Intermittent control panel slow downs or freezes when changing certain configuration settings.

  • Device Default Media Type can now be correctly configured via WJA or EWS.

Embedded JetDirect:

  • EWS Help page is not available.

  • Inappropriate error message when applying IPv6 manual network settings without providing an address.

  • IPP 2.0 compliance mistakenly advertised outside of XMPP.

  • Will not print in grayscale.

  • Secure@Install support is now available.

  • JetDirect will fail under certain high-load network traffic situations.

  • Device may display an 84.01.81 when printing certain PDF files.

  • ePrint jobs will not complete when started during other print jobs (port 9100).

  • Strict mode of Secure TLS Renegotiation does not block ePrint registration when server does not comply with Secure TLS Renegotiation.

Current firmware revisions included in the firmware bundle (Version 2131305_192066)

COMPONENT
FIRMWARE VERSION
HP LJ CP5525 Series
Firmware Datecode: 20111217
Firmware Revision: 2131305_192066
Embedded Jetdirect
V.39.69.FF
DC Controller
4.95
Optional Tray Version
3.103
HP Fleet Release Designation
CPE 11.3

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Improvements provided with previous firmware revisions

NOTE: All improvements with previous revisions of firmware are included within the most current revisions.

Enhancements and Fixes provided with the Firmware revision 2121197_170342

The following new functionality or features are provided by this firmware release:

Firmware Datecode: 20110630

Firmware Revision: 2121197_170342

Enhancements

Base:

  • Added the ability to configure the Auto Media Type/Weigh Sensing via the Embedded Web Server.

  • Added the ability to Restore Print Modes from the Embedded Web Server.

  • Added the ability to Show or Hide the Network Address button.

  • Added the ability to change the Display or Do Not Display size and type prompts from the Embedded Web Server.

  • Added the ability to enable/disable 10 User Defined Media Types individually via EWS and SNMP.

  • Added the ability to manage tray sizes and types remotely using the Embedded Web Server.

  • Added the ability to set the Use another Tray - Enable/Disable from the Embedded Web Server.

  • You will now be able to see the Control Panel Snapshot from within the Information tab within the Embedded Web Server.

  • Added the support for the EcoSMART Lite Media.

  • Added the support for Vinyl Media.

  • The device bootloader password is now secured using SHA 256 hashing algorithm. Because the existing password cannot be re-encrypted automatically, this password is cleared by applying this upgrade. The device administrator will need to set a new password or reapply the previous password.

  • This feature prevents keys on the control panel virtual keyboard from indicating key presses when entering a password. This mode is only active during password entry, all other character entry is unaffected. This functionality prevents reading passwords by monitoring the EWS remote control panel display.

  • Windows Server 2008 and 2008R2 environments are now supported for US Government SmartCard authentication.

  • A new feature has been added which will allow the administrator to configure the device to auto recover from intermittent 49.XXXX errors. With this release the feature will be enabled On by default.

  • If a user is in the middle of a configuration wizard, a cancel confirmation dialog will now appear if the wizard is canceled. The cancel can occur by the user explicitly pressing the Cancel button on the wizard dialog or implicitly by pressing Reset. The cancel confirmation will warn the user that they will lose any settings they have made in the wizard and give them the choice to return to the wizard.

Embedded JetDirect:

No new updates

Fixes or improvements

Base:

  • After you perform Clean Disk or Partial Clean the printer does not detect the correct orientation of letter or A4 media.

  • The Tray/Bin Manual Sensor Test is not responding correctly. The green “dot” next to “Tray 3 SR1” on the control panel should be illuminated when the sensor is activated with certain sizes of media.

  • You may see a 13.FF.FF error, when you should be seeing other 13.xx.FF error, where the “xx” represents other media paper path sensors.

  • A 49.38.03 may occur and continue to occur on every boot cycle. This issue is caused by data corruption wit in the job manager. Performing a partial clean may clear this error temporarily.

  • A 49.4A.04 may be seen when printing certain PDF files.

  • Some device configuration settings are not reset after Restore Factory Settings through the Embedded Web Server.

  • Missing help content for the Network Information menu.

  • The Embedded Web Server may become unresponsive after running a Nessus scan on your network.

  • Performance for doing large scale Alerts subscriptions in WJA via WS-Eventing is significantly slower than using SNMP.

Embedded JetDirect:

  • Networking Security Wizard does not include certain options such as CCC Logging.

  • Unable to accept IPv6 address from router via DHCPv6.

  • Unable to cancel ePrint Registration.

  • System Contacts list attempts to update continuously when SNMP client encounters network failure.

Current firmware revisions included in the firmware bundle (Version 2121197_170342)
COMPONENT
FIRMWARE VERSION
HP LJ CP5525 Series
Firmware Datecode: 20110630
Firmware Revision: 2121197_170342
Embedded Jetdirect
V.39.54.FF
DC Controller
4.95
Optional Tray Version
3.103
HP Fleet Release Designation
CPE 11.2

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Enhancements and Fixes provided with the Firmware revision 2110194_149410

Enhancements

Base:

  • Added Web Services functionality for ePrint. ePrint will allow you to print from anywhere, anytime, with your mobile phone, laptop or other mobile device. For more information go to www.hpeprintcenter.com – You may also see changes to the Network button on the front control panel changing to How to connect.

  • Added the ability to allow the Administrator to delete Pin protected stored jobs. Jobs will not be able to be printed without the Pin which was originally identified for that job.

  • Front control panel will display a prompt to let the end user know there is low disk space.

Embedded JetDirect:

No new updates

Fixes or improvements

Base:

  • HP Smart card reader may not be recognized on reboot unless the reader is unplugged and plugged back in.

  • When running the security wizard from the device embedded web server, Web Services Discovery is always set to disabled instead of the value specified within the wizard.

  • After deleting manually entered DNS suffix entries, the device may return from a power cycle with these settings still enabled.

  • With the HP Smart Card reader installed, the device may incorrectly prompt for a card swipe action when attempting to access device features that are not configured to require smart card authentication.

  • Status of Restrict Color is not shown on the internal Current Settings Page correctly.

  • You may see junk characters are seen on Advanced tab only in 2 byte languages.

  • Some paper jam strings in the event log are not localized.

  • Unable to override Envelope media type jobs to Tray 2.

  • After a Clean Disk or Partial Clean is performed the printer does not detect the correct orientation of letter paper.

  • Some device configuration settings are not reset after performing a Restore Factory Settings through EWS.

  • Help text for install color cartridge is not updating 100% of the time.

  • You may see the wrong page count for calibration events in the Event Log.

  • You may see a temporary hang when entering the Device Maintenance application.

  • You may see a 49.38.07 when there is a jam in the top cover and you open and close the top cover three times or after a power cycle with a jam.

  • The Device status page from within the Embedded Web Services may shows the supplies full status when supply is actually unknown or authentication is unknown when door is open.

  • WJA Alerts performance is improved in this release for large-scale subscriptions.

Embedded JetDirect:

  • The SNMP Domain OID 1.3.6.1.4.1.11.2.4.3.5.61.1.2.x does not contain the correct information.

  • IPv6 cannot be configured by DHCPv6.

  • No error message is displayed for adding invalid IPv4 address in ACL for Wizard tab.

  • No acknowledgment that the configuration completed successfully is provided after configuring Custom Security with the Wizard.

Current firmware revisions included in the firmware bundle (Version 2110194_149410)
COMPONENT
FIRMWARE VERSION
HP LJ CP5525 Series
Firmware Datecode: 20110329
Firmware Revision: 2110194_149410
Embedded Jetdirect
V.39.48.FF
DC Controller
4.89
Optional Tray Version
3.103
HP Fleet Release Designation
CPE 11.1.1

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Enhancements and Fixes provided with the Firmware revision 113770_118961

The following new functionality or features are provided by this firmware release:

Firmware Datecode: 20101119

Firmware Revision: 113770_118961

Enhancements

Base:

No new updates

Embedded JetDirect:

No new updates

Fixes or improvements

Base:

  • Setting device to Offline within Web JetAdmin does not work properly.

  • Headers for Greek and Russian on Internal pages is incorrectly formatted.

  • Cartridge Ordering Information does not print correctly on Supplies Status page.

  • Paper Path Test Page not printing on custom size media.

  • Paper Path Test is cutoff on Executive Paper Size.

  • Stored Jobs Lost After Performing Restore Factory Settings.

  • The Color Usage Job Log, located on the EWS at Print, Color Usage Job Log, reports times that differ from the PC sending the job.

  • You may see a 49.4A.00 when removing USB when printing multiple files.

  • You may see an incorrect load prompt for a PCL custom job.

  • Wev JetAdmin returns Invalid XML error when setting Media Size to custom.

  • Incorrect load prompt for Envelope9 in PCL.

  • First Page Out or First Copy Out speeds after a power cycle are about 250% slower than 2nd FPO/FCO after boot.

  • Image registration test page does not print correctly on rotated media.

  • You may see some manual sensor or motor test not working correctly.

  • Tray/Bin Manual Sensor Tests don't run correctly.

  • Cartridge Motor Tests Drive Only the K Cartridge Motor Even With All Cartridges Removed.

  • Print Stop popup isn't visible until returning to the home screen.

  • You may see a 49.23.17 crash in print stop when printing paper path test.

  • With the automatic Save and Recover feature the “Other” size counters are not recovered.

  • Jam information message doesn't show properly while opening and closing right door during printing.

  • A4 loaded narrow edge first is recognized as letter.

  • Size / Type popup not appearing when tray is opened during a mount.

  • Duplex print job when sent to a tray that is configured with rotated dimensions an Unexpected Size prompt may occurs.

  • Manual Feed Prompts with Tray empty are not displaying the correct prompt text.

  • You may see a 49.20.EE or hang when printing pages after a paper path sensors test.

  • Print/Stop functionality is not stopping print jobs.

  • Manual Cleaning Page test fails to print and goes back to Ready.

  • USB plug and play doesn't restore when performing a Restore Factory Settings.

  • Erase Customer Data status does not show the proper progress.

  • Fuser jam message not getting cleared after rebooting and clearing the fuser jam.

  • Unable to exit the Belt Only test by pressing the X button.

  • EWS device status with incorrect Standard top bin status show OK when Out Bin Full message is on the front panel.

  • Wrong string Id is used in EWS for restore factory settings.

  • Informational text for the Secure Erase feature has been added into the device EWS.

  • When using Web JetAdmin you may see the report of a duplicate set of cartridges.

  • Front control panel USB port does not work when using the pre-boot menu.

  • 500 Internal Server error may occur when accessing the EWS.

Embedded JetDirect:

  • No new updates

Current firmware revisions included in the firmware bundle (Version 113770_118961)
COMPONENT
FIRMWARE VERSION
HP LJ CP5525 Series
Firmware Datecode: 20101119
Firmware Revision: 113770_118961
Embedded Jetdirect
V.39.37.FF
DC Controller
4.89
Optional Tray Version
3.103
HP Fleet Release Designation
CPE 10.3.5

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Installation Instructions

NOTE: Please be aware that an update in some circumstance may require ten minutes or more to complete.

You can send the firmware update to a device at any time; the device will wait for all I/O channels to become idle before cycling power.

Please print a configuration page prior to performing any firmware update. To print the configuration page:

  1. Go to the printer's control panel.

  2. Press the Home or OK hard button.

  3. Scroll down using the hard arrow to the Administration menu.

  4. Press the hard OK button .

  5. On the Reports menu press the OK button.

  6. On the Configuration/Status Pages; menu press the OK button.

  7. Scroll down using the hard arrow to the Configuration page option and press OK.

  8. Scroll back up to the top to the Print option.

  9. Press the hard OK button.

On the printed Configuration page look in the section marked Device Information for the Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware Revision will look something like this:

Firmware Datecode: 20101101

Firmware Revision: 113732_118680

The elapsed time for an update depends on the I/O transfer time as well as the time that it takes for the printer to reinitialize. The I/O transfer time depend on the speed of the host computer sending the update and the I/O method (USB or network).

The re-initialization time will depend on the specific hardware configuration of the printer, such as the number of EIO devices installed, the presence of external paper handling devices, and the amount of memory installed. Finally, any print jobs ahead of the firmware job in the queue will be printed before the update is processed.

NOTE: When the update process has completed the LaserJet will need to be rebooted. Once the printer is back online, print a Configuration Page and verify that the new firmware has been installed.
Additional Information

The firmware file will be in the following file format “xxxxxxx.bdl” where “xxx” indicates the firmware file name and the “.bdl” is the files extension.

This file requires an interactive update method. You cannot update the printer using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods listed below to update the firmware of this device.

How to perform firmware upgrades

Embedded Web Server: (control panel is at a Ready screen)

After uncompressing the file you will see a xxxxxxx.bdl file.

  1. Open an Internet Browser Window.

  2. Enter the IP address in the URL line.

  3. Select the Firmware Upgrade link from within the Troubleshooting tab.

    NOTE: If you get a warning screen please read and following instruction for setting a Administrator password within the Security tab.
  4. Browse to the location that the firmware upgrade file was downloaded to, and then select the firmware file. Select the Install button to perform the upgrade.

    NOTE: Do not close the Browser Window or interrupt communication until the Embedded Web Server displays the Confirmation Page.
  5. Select Restart Now from the EWS confirmation page, or turn the product off and then on again using the power switch. The printer will not automatically reboot.

Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.

Pre-Boot walk-up USB thumb drive: (control panel Pre-Boot menu)

After uncompressing the file you will see a xxxxxxx.bdl file.

  1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb drive).

  2. Turn the printer ON.

  3. Press the Stop button when the Ready, Data and Attention LEDs illuminate solid.

  4. Press the down arrow button to highlight Administrator, and then press the OK button.

  5. Press the down arrow button to highlight Download, and then press the OK button.

  6. Insert the portable USB storage device with the xxxxxxx.bdl file on it.

    NOTE: If the message No USB Thumbdrive files found is displayed on the control panel, you may need to connect your Thumb drive to the external USB connection on the Formatter.
  7. Press the down arrow button to highlight USB Thumbdrive, and then press the OK button.

  8. Press the down arrow button to highlight the xxxxxxx.bdl file, and then press the OK button.

    NOTE: If you have more than one .bdl file on your USB Thumb drive, select the file you want loaded and press OK. Please be patient since this may take up to 10 minutes to reboot.
  9. When the message Complete appears on the control panel display, press the Back button 3 times.

  10. When the message Continue appears on the control panel display, press the OK button.

  11. The printer will continue to boot to the Ready state.

Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.

Walk-up USB thumb drive: (Standard control panel menu)

After uncompressing the file you will see a xxxxxxx.bdl file.

  1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb drive).

  2. Turn the printer ON.

  3. Press the Home or OK Control Panel button.

  4. Press the down arrow button to highlight Device Maintenance, and then press the OK button.

  5. Press the down arrow button to highlight USB Firmware Upgrade, and then press the OK button.

  6. Insert the portable USB storage device with the xxxxxxx.bdl file on it into the USB port on the front of the product, and then press the OK button.

  7. Press the down arrow button to highlight the xxxxxxx.bdl file, and then press the OK button.

    NOTE: If there is more than one xxxxxxx.bdl file on the storage device, make sure that you select the correct file for this product.
  8. A prompt to upgrade an older, newer, or reinstall the same version appears. Press the down arrow button to highlight the desired option, and then press the OK button. When the upgrade is complete, the printer will reboot automatically.

    NOTE: The upgrade process may take 10 or more minutes to complete. Please do not interrupt the updating process.

Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.

Web Jetadmin (Supported with version10.2 SR4 or newer)

Please visit www.hp.com and type Web Jet Admin in the Search box to find more information about new releases of Web Jetadmin and the release note information for those releases.

Upgrading Firmware:

  1. Start Web Jetadmin 10.2 SR4 or newer.

  2. From the Device Management section, select All Devices (or the appropriate device group). An All Devices list will appear in the center window.

  3. Find your device in the list, or type the IP address of the device in the Quick Device Discovery section in the lower-left of the screen (this will highlight your device in the device list). You can sort the device list by clicking on a column name at the top.

  4. If your device list is sorted my model number, you may select multiple devices with the same model number by Control-Click or Shift-Click.

  5. Right-click on the device and select Upgrade firmware….

  6. An Upgrade Firmware window will appear. Select Device firmware and click Next.

  7. A list of available firmware will appear. If the correct version is listed, click Next, and the upgrade process will start.

NOTE: If the correct firmware version does not appear within the list, you will need to manually upload it into WJA. New firmware may be available on an FTP site prior to appearing on hp.com. The instructions below allow you to upload a RFU file from your local PC to WJA 10.2 SR4 or newer.

Uploading new firmware files into WJA:

  1. Click on Firmware/Firmware Repository in the Device Management pane.

  2. A Firmware Repository window will appear in the center of the screen.

  3. Click on Upload in the upper-right of the window.

  4. Browse to the .rfu file on your local PC.

  5. Click Upload.

  6. Once the .rfu file is uploaded, go back to step 2 in the first section and complete steps 2 through 6.

NOTE: Do not turn printer off during the update process! When the update process is complete, the printer will automatically reboot. If the firmware update process fails, Web JetAdmin will provide notification with a page (screen) of information regarding the reason(s) for failure. A link will be provided to attempt the process again.
System Requirements

The Firmware upgrade process requires a network or USB port connection.

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Technical Assistance

Some of the services below are provided for the United States only. Similar services to those listed below are available in other countries. See your printer's user guide or call your local authorized HP dealer.

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Customer Support

See your printer's user guide or call your local authorized HP dealer.

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Internet

An anonymous FTP library service is available worldwide for around-the-clock-access to drivers and technical support information for HP peripheral and computer products. Please note that paths may change without notice. Access the Internet or FTP address and use the menus to locate the software or support of your choice.

URL for HP Color LaserJet CP5520 Series Support:

URL for Support and Firmware Downloads: http://www.hp.com/go/support

URL for Access HP: http://www.hp.com

FTP address: ftp.hp.com

Login: anonymous

Password: your Internet email address

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Additional Information

Refer to your printer's user guide for additional methods of obtaining software and support information, such as printer driver distribution centers other online services, fax services, and other online support.

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