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HP Officejet e-All-in-One Printers - HP Network Scan or Fax Fails to Install or Function with BitDefender Total Security or Internet Security (2011 or 2012) in Windows
The HP scan or digital fax fails to install or function over a network with either BitDefender Total Security (2011 or 2012) or BitDefender Internet Security (2011 or 2012) running.
One of the following issues occurs:
Follow these steps to change your network profile to 'Trusted' in the BitDefender software.
Still experiencing an issue?
You can download and install a tool that helps to identify and fix common problems when installing or using HP products on your network.
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
The HP Print and Scan Doctor might not be available for all HP printers, particularly older printers. It is available for most printers, however, and in most languages. The tool is not available for Mac OS X operating systems .