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HP Single-Function and Multi-Function Printers - A 'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing in Microsoft Word

Issue

When printing envelopes or printing different paper sizes in Microsoft Word, a 'Paper Mismatch' or 'Paper Size Mismatch' error message displays on the printer control panel or on the computer.

Causes

  • A 'Paper Mismatch' error message might display to make sure that ink is not wasted on the wrong paper type. For example, the print job might be for a 101.6 x 152.4 mm (4 x 6 inch) photo, but there is letter-size paper loaded in the printer.

  • A 'Paper Mismatch' error message might display when printing envelopes because the printer scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the printer, a 'Paper Mismatch' error displays on the printer control panel.

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Microsoft Word 2003

Click one of the following topics for solutions to the ‘Paper Mismatch’ or ‘Paper Size Mismatch’ error message.

Printing envelopes

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Resume the print job

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.

  1. Press OK on the control panel to clear the error message.

  2. Try the print job again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Adjust the print and envelope settings

Follow these steps to change the print settings for your envelope size and type. Then, select your envelope size in Microsoft Word.

Step one: Adjust the print settings

Follow these steps to adjust the print and envelope settings.

  1. Click File, and then click Print.

  2. Make sure that your printer is in the Name drop-down list box, and then click Properties.

  3. Click the Paper/Quality tab.

    NOTE: If you see an option for Custom settings, do not use for specifying Custom paper sizes. You must use the Custom settings in Microsoft Word.
  4. Select an envelope size from the Paper Size drop-down list.

  5. In the Media drop down list, click the desired paper type.

  6. Select the paper source from the Paper Source drop-down list.

  7. Change any other settings, and then click Ok to close the Properties dialog box.

Step two: Set the correct envelope size

Set the correct envelope size in the Envelopes and Labels dialog box before printing envelopes.

Follow these steps to set the correct envelope size.

  1. Click Tools, click Letters and Mailings, and then click Envelopes and Labels.

  2. In the Envelopes and Labels dialog box, click the Envelopes tab, and then click Options.

  3. From the Envelope size drop-down list, select the required paper size.

  4. Click Ok, and then click Close to close the Envelopes and Labels dialog box.

  5. Click File, and then click Print to print the envelope.

    NOTE: When you finish printing the envelopes, return the paper size and the paper type settings to the defaults.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Change the Paper Type settings

If you still receive a 'Paper Mismatch' error, change the Paper Type settings in Microsoft Word.

Follow these steps to change the Paper Type settings.

  1. In Microsoft Word, click File, and then click Print.

  2. Make sure that your printer is in the Name drop-down list box, and then click Properties.

  3. Click the Paper/Quality tab.

  4. Click the drop-down list under Media, and then click Plain paper.

  5. Click Ok to close the Properties dialog box.

  6. In the Print dialog box, click Ok to print the envelope.

Printing different paper sizes

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Resume the print job

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.

  1. Press OK on the control panel to clear the error message.

  2. Try the print job again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Adjust the print settings

If the print settings do not match the paper that is loaded in the printer, the printer displays a 'Paper Mismatch' error.

Follow the steps to change the print settings to match the current print job.

  1. Open the Print dialog box.

  2. Click File, and then click Print.

  3. Make sure that your printer is in the Name drop-down list box, and then click Properties.

  4. Click the Paper/Quality tab.

    NOTE: If you see an option for Custom settings, do not use for specifying Custom paper sizes. You must use the Custom settings in Microsoft Word.
  5. Select the paper size from the Paper Size drop-down list.

  6. In the Media drop down list, click the desired paper type.

  7. Select the paper source from the Paper Source drop-down list.

  8. Change any other settings, and then click Ok to close the Properties dialog box.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Change the Paper Type settings

If you still receive a 'Paper Mismatch' error, change the Paper Type settings in Microsoft Word.

Follow these steps to change the Paper Type settings.

  1. Open the Print dialog box.

  2. Click File, and then click Print

  3. Make sure that your printer is in the Name drop-down list box, and then click Properties.

  4. Click the Paper/Quality tab.

  5. Click the drop-down list under Media, and then click Plain paper.

  6. Click Ok to close the Properties dialog box.

  7. In the Print dialog box, click Ok to print.

Microsoft Word 2007

Click one of the following topics for solutions to the ‘Paper Mismatch’ or ‘Paper Size Mismatch’ error message.

Printing envelopes

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Resume the print job

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.

  1. Press OK on the control panel to clear the error message.

  2. Try the print job again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Adjust the print and envelope settings

Follow these steps to change the print settings for your envelope size and type. Then, select your envelope size in Microsoft Word.

Step one: Adjust the print settings

Follow these steps to adjust the print and envelope settings.

  1. Click the Office button (), and then click Print.

  2. Make sure that your printer is in the Name drop-down list box, and then click Properties.

  3. Click the Paper/Quality tab.

    NOTE: If you see an option for Custom settings, do not use for specifying Custom paper sizes. You must use the Custom settings in Microsoft Word.
  4. Select an envelope size from the Paper Sizes drop-down list.

  5. In the Media drop down list, click the desired paper type.

  6. Select the paper source from the Paper Source drop-down list.

  7. Change any other settings, and then click Ok to close the Properties dialog box.

Step two: Set the correct envelope size

Set the correct envelope size in the Envelopes and Labels dialog box before printing envelopes.

Follow these steps to set the correct envelope size.

  1. Click the Page layout tab. In the Size drop-down list, click the appropriate envelope size.

  2. Make sure that the selected envelope size matches the envelope size loaded in the printer.

  3. In the Orientation drop-down list, click the appropriate orientation.

  4. Follow these steps to select the feed method:

    1. Click the Mailings tab, and then click Envelopes. The Envelope and Labels dialog box opens.

    2. Click the Envelopes tab.

    3. Type the delivery address in the Delivery address: text box.

    4. Type the return address in the Return address: text box.

    5. Double-click the Feed image () and select the appropriate feed option.

    6. Click Ok.

  5. Try the print job again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Change the Paper Type settings

If you still receive a 'Paper Mismatch' error, change the Paper Type settings in Microsoft Word.

Follow these steps to change the Paper Type settings.

  1. Click the Office button (), and then click Print.

  2. Make sure that your printer is in the Name drop-down list box, and then click Properties.

  3. Click the Paper/Quality tab.

  4. Click the drop-down list under Media, and then click Plain paper.

  5. Click Ok to close the Properties dialog box.

  6. In the Print dialog box, click Ok to print the envelope.

Printing different paper sizes

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Resume the print job

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.

  1. Press OK on the control panel to clear the error message.

  2. Try the print job again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Adjust the print settings

If the print settings do not match the paper that is loaded in the printer, the printer displays a 'Paper Mismatch' error.

Follow the steps to change the print settings to match the current print job.

  1. Open the Print dialog box.

  2. Click the Office button (), and then click Print.

  3. Make sure that your printer is in the Name drop-down list box, and then click Properties.

  4. Click the Paper/Quality tab.

    NOTE: If you see an option for Custom settings, do not use for specifying Custom paper sizes. You must use the Custom settings in Microsoft Word.
  5. Select the paper size from the Paper Size drop-down list.

  6. In the Media drop down list, click the desired paper type.

  7. Select the paper source from the Paper Source drop-down list.

  8. Change any other settings, and then click Ok to close the Properties dialog box.

Solution three: Change the Paper Type settings

If you still receive a 'Paper Mismatch' error, change the Paper Type settings in Microsoft Word.

Follow these steps to change the Paper Type settings.

  1. Open the Print dialog box.

  2. Click the Office button (), and then click Print.

  3. Make sure that your printer is in the Name drop-down list box, and then click Properties.

  4. Click the Paper/Quality tab.

  5. Click the drop-down list under Media, and then click Plain paper.

  6. Click Ok to close the Properties dialog box.

  7. In the Print dialog box, click Ok to print.

Microsoft Word 2010

Click one of the following topics for solutions to the ‘Paper Mismatch’ or ‘Paper Size Mismatch’ error message.

Printing envelopes

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Resume the print job

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.

  1. Press OK on the control panel to clear the error message.

  2. Try the print job again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Adjust the print and envelope settings

Follow these steps to change the print settings for your envelope size and type. Then, select your envelope size in Microsoft Word.

Step one: Adjust the print settings

Use the printer driver to change the print settings for your envelope size and type. Use the Envelopes and Labels tool in Microsoft Word to select your envelope size.

  1. Click File, and then click Print.

  2. Make sure that your printer is in the Name drop-down list box, and then click Printer Properties.

  3. Click the Paper/Quality tab.

    NOTE: If you see an option for Custom settings, do not use for specifying Custom paper sizes. You must use the Custom settings in Microsoft Word.
  4. Select an envelope size from the Paper Size drop-down list.

  5. In the Media drop down list, click the desired paper type.

  6. Select the paper source from the Paper Source drop-down list.

  7. Change any other settings, and then click Ok to close the Properties dialog box.

Step two: Set the correct envelope size

Set the correct envelope size in the Envelopes and Labels dialog box before printing envelopes.

Follow these steps to set the correct envelope size.

  1. Click Tools, click Letters and Mailings, and then click Envelopes and Labels.

  2. In the Envelopes and Labels dialog box, click the Envelopes tab, and then click Options.

  3. From the Envelope size drop-down list, select the required paper size.

  4. Click Ok, and then click Close to close the Envelopes and Labels dialog box.

  5. Click File, and then click Print to print the envelope.

    NOTE: When you finish printing the envelopes, return the paper size and the paper type settings to the defaults.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Change the Paper Type settings

If you still receive a 'Paper Mismatch' error, change the Paper Type settings in Microsoft Word.

Follow these steps to change the Paper Type settings.

  1. Click File, and then click Print.

  2. Make sure that your printer is in the Name drop-down list box, and then click Printer Properties.

  3. Click the Paper/Quality tab.

  4. Click the drop-down list under Media, and then click Plain paper.

  5. Click Ok to close the Properties dialog box.

  6. In the Print dialog box, click Ok to print the envelope.

Printing different paper sizes

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Resume the print job

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.

  1. Press OK on the control panel to clear the error message.

  2. Try the print job again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Adjust the print settings

If the print settings do not match the paper that is loaded in the printer, the printer displays a 'Paper Mismatch' error.

Follow the steps to change the print settings to match the current print job.

  1. Open the Print dialog box.

  2. Click File, and then click Print.

  3. Make sure that your printer is in the Name drop-down list box, and then click Properties.

  4. Click the Paper/Quality tab.

    NOTE: If you see an option for Custom settings, do not use for specifying Custom paper sizes. You must use the Custom settings in Microsoft Word.
  5. Select the paper size from the Paper Size drop-down list.

  6. In the Media drop down list, click the desired paper type.

  7. Select the paper source from the Paper Source drop-down list.

  8. Change any other settings, and then click Ok to close the Properties dialog box.

Solution three: Change the Paper Type settings

If you still receive a 'Paper Mismatch' error, change the Paper Type settings in Microsoft Word.

Follow these steps to change the Paper Type settings.

  1. Open the Print dialog box.

  2. Click File, and then click Print

  3. Make sure that your printer is in the Name drop-down list box, and then click Printer Properties.

  4. Click the Paper/Quality tab.

  5. Click the drop-down list under Media, and then click Plain paper.

  6. Click Ok to close the Properties dialog box.

  7. In the Print dialog box, click Ok to print.

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