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Blinking Lights on the HP Deskjet 2510 and Deskjet Ink Advantage 2515 All-in-One Printer Series

This document applies to the HP Deskjet 2510 and Deskjet Ink Advantage 2515 All-in-One Printer Series.

The following sections describe the most common combinations of blinking (flashing) lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

NOTE: The flashing J might look like a backwards letter L.

Figure 1: Control Panel

Image: Control panel.
1 - Power button
2 - Scan button
3 - Cancel button
4 - Fit to page button
5 - Fit to page light
6 - Black copy button
7 - Color copy button
8 - Attention light
9 - Ink level icons
10 - Ink error indicator

Issue: All the lights are off

In this condition, the following control panel light pattern displays:

  • Power light: Off

  • Attention light: Off

  • Color ink level icon: Off

  • Black ink level icon: Off

  • Ink error indicator: Off

  • Media error indicator: Off

  • Segment display counter: Off

Figure 2: Control panel with lights indicated

Image: All lights off
  • Cause

    The printer does not turn on.

Solutions

Video of an All-in-One that won't turn on or respond

This video shows what to do when you push the Power button () on your product, and the product does not turn on or respond.

If you have trouble viewing the video or to view the video in a different size, click here Non-HP site to play the video on YouTube.

Solution one: Make sure that the All-in-One is plugged in

Follow these steps to make sure that the power cord is connected to the rear of the printer and plugged into an electrical outlet.

  1. Check the rear of the printer to make sure that the cord from the power supply is inserted securely into the power connection.

  2. Check the power supply to make sure that the power cord is plugged in securely.

  3. Check the electrical outlet to make sure that the power cord is plugged in securely.

    Figure 3: Check the electrical connections

    Image: Check the electrical connections
    1 - Rear of printer
    2 - Power supply
    3 - Electrical outlet
  4. Press the Power button to turn on the printer.

  • If the printer turns on, there is no need to continue troubleshooting.

  • If the printer does not turn on, continue to the next solution.

Solution two: Make sure that the electrical outlet works

  1. Unplug the power cord from the electrical outlet.

  2. Plug another appliance into the electrical outlet to make sure that the outlet works.

  • If the electrical outlet does not work, plug the printer into another outlet that does work.

  • If the electrical outlet works, but the printer still does not turn on, continue to the next solution.

Solution three: Make sure that the power supply is compatible with the HP All-in-One

The term power supply refers to both the power module and the power cord.

NOTE: To make sure that your printer and power supply are compatible, HP suggests you use the original power supply shipped with your printer.
Example of a power module
Example of a power cord
Image: A power module
Image: A power cord
NOTE: The power module might have a permanently attached power cord, or the power cord might detach from the power module.

The photographs in the examples above might not match your printer.

  1. Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the HP printer.

    Voltage and amperage specifications printed on the power supply
    Voltage and amperage requirements printed on the HP printer
    Image: Voltage and amperage specifications printed on the power supply
    Image: Voltage and amperage requirements printed on the HP printer
    In this example, the voltage (+32 V) and the amperage (2000 mA) from the power supply are compatible with the voltage and amperage specified on the HP printer.
  2. If the voltage and amperage specifications of the printer and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP printer.

    WARNING: Do not force an incompatible power cord (its plug has a different shape or size than the HP printer's electrical connection) into an HP printer.
    • If the power cord is not compatible with the printer, replace the power cord with a compatible cord. To buy a compatible cord, go to the following link, How to Buy HP .

    • If the power cord is compatible with the printer, but the printer still does not turn on, continue to the next solution.

Solution four: Reset the power module, and then test the power

The power module has a safety feature that protects the printer during a power surge. If you experienced a recent power surge, you might need to reset the power module.

Step 1: Reset the power module

Follow these steps to reset the power module.

  1. Disconnect the power cord from the rear of the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Unplug the power cord from the power module.

  4. Wait 15 seconds.

  5. Reconnect the power cord to the rear of the printer.

  6. Plug the power cord back into the power module.

  7. Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector until after the issue is resolved.

    Figure 4: Reconnect the power cords

    Image: Reconnect the power cords
    1 - Rear of printer
    2 - Power module
    3 - Electrical outlet
  8. Check to see if the power module has an LED light.

  • If the power module does not have an LED light, continue to the next step.

  • If the power module has an LED light, check to see if the LED lights up.

  • If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, go to the following link, How to Buy HP .

  • If the LED lights up, continue to the next step.

Step 2: Test the power on the All-in-One

Follow these steps to test the power on the printer.

  1. Press, and then quickly release the Power button to start a Power On/Off cycle. Do not hold the button down.

    If you press and hold the Power button too long, the printer might turn on and then turn off without restarting. If this happens, press and quickly release the Power button again.
  2. Check the printer to make sure that it is on.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Test the power with a compatible power cord from a different printer

If you have another available power cord that is compatible with your printer, use the alternate cord and repeat the steps in the solution to reset the power module and then test the power.

  • If the printer turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Go to the following link, How to Buy HP , to buy a compatible power cord.

  • If the printer does not turn on with the alternate power cord, continue to the next solution.

Solution six: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Power light is breathing

In this error condition, the Power light slowly brightens and dims.

  • Power light: Breathing

  • Attention light: Off

  • Color ink level icon: Off

  • Black ink level icon: Off

  • Ink error indicator: Off

  • Media error indicator: Off

  • Segment display counter: Off

Figure 5: Control panel with lights indicated

Image: Power light is breathing
  • Cause

    The printer is in sleep mode. After the initial setup, the printer enters sleep mode after five minutes of inactivity.

Solution: Wake from sleep mode

Either press any button on the printer control panel, or start a print job from the computer to wake the printer from sleep mode.

Issue: The Power light is blinking fast and the Attention light is on

In this error condition, the following control panel light pattern displays:

  • Power light: Fast blinking

  • Attention light: On

  • Color ink level icon: Off

  • Black ink level icon: Off

  • Ink error indicator: Off

  • Media error indicator: Off

  • Segment display counter: Off

Figure 6: Control panel with lights indicated

Image: Output tray closed control panel lights
  • Cause

    The output tray is closed when attempting a print job.

Solution: Open the output tray

Open the output tray to allow the print job to continue

Figure 7: Open the output tray.

Image: Open the output tray.

Issue: Both Ink Level icons, the Attention light, and the Power light blink normally

In this error condition, the following control panel light pattern displays:

  • Power light: Normal blinking

  • Attention light: Normal blinking

  • Color ink level icon: Normal blinking

  • Black ink level icon: Normal blinking

  • Ink error indicator: Off

  • Media error indicator: Off

  • Segment display counter: Displays any quantity of copies remaining

Figure 8: Control panel with lights indicated

Image: Cartridge door open control panel lights
  • Cause

    The cartridge access door is open.

Solution: Close the cartridge access door

Close the cartridge access door.

Figure 9: Close the cartridge access door

Image: Closing the cartridge access door

Issue: The Power light blinks

In this condition, the following control panel light pattern displays:

  • Power light: Blinking

  • Attention light: Off

  • Color ink level icon: Displays normal ink level

  • Black ink level icon: Displays normal ink level

  • Ink error indicator: Off

  • Media error indicator: Off

  • Segment display counter: Display any quantity of copies remaining

Figure 12: Control panel with lights indicated

Image: printer processing control panel lights
  • Cause

    The printer is busy processing a print, scan, copy, or maintenance job.

Solutions

Solution one: Wait for the job to finish

Wait for the current task to finish before starting another task.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Reset the All-in-One

Resetting the printer can recalibrate the printer to the correct functionality.

Step 1: Reset the All-in-One

Follow these steps to reset the printer.

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step 2: Print a test page

Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page.

  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: All the lights are blinking fast, and the letter E blinks normally in the segment display counter

In this error condition, all of the control panel lights blink fast, and the letter "E" is displayed on the segment display counter:

  • Power light: Fast blinking

  • Attention light: Fast blinking

  • Color ink level icon: Fast blinking and empty gauge

  • Black ink level icon: Fast blinking and empty gauge

  • Ink error indicator: Fast blinking

  • Media error indicator: Fast blinking

  • Segment display counter: Display E and normal blinking

Figure 13: Control panel with lights indicated

Image: Fatal error control panel lights
  • Cause

    The printer is in a fatal error state.

Issue: One or both ink level icons blink for 20 seconds, then stays on

In this error condition, the following control panel indicators are displayed.

  • Power light: On

  • Attention light: Off

  • Color ink level icon: Normal blinking for 20 seconds then on or current ink level

  • Black ink level icon: Normal blinking for 20 seconds then on or current ink level

  • Ink error indicator: Off

  • Media error indicator: Off

  • Segment display counter: Displays any quantity of copies remaining

Figure 14: Control panel with lights indicated

Image: One ink cartridge low
  • Cause

    The ink level is low in one or both cartridges

    • If both Ink Level icons are blinking, there is an issue with both cartridges.

    • If the left Ink Level icon is blinking, there is an issue with the tri-color cartridge.

    • If the right Ink Level icon is blinking, there is an issue with the black cartridge.

Solutions

If one (or both) of the cartridges is low on ink, you do not need to replace the cartridges yet, unless you are dissatisfied with the print quality.

Solution one: Check the ink levels

Follow these steps to check the ink levels.

NOTE: The cartridge ink levels are also displayed on the control panel's LCD.
  1. Open the HP printer software:

    • Windows 8

      On the Start screen, click or tap the printer's tile. The software opens.

      NOTE: You can also open the HP software by clicking or tapping the printer's icon on the desktop ().
    • Windows 7

      Click Start (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    • Windows Vista

      Click Start (), click Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    • Windows XP

      Click Start (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    • OS X v10.9, v10.8, and v10.7

      Click Macintosh HD, click Applications, and then double-click Hewlett-Packard.

    NOTE: You can also open the HP printer software from your computer desktop by double-clicking the icon for your HP printer ().

    The printer software opens.

  2. In the printer software, click Estimated Ink Levels, and the toolbox window opens.

    The HP Toolbox opens a graphic that shows the estimated ink levels for your printer.

    Figure 15: The estimated ink levels graphic

    Image: Estimated ink levels
  3. If the estimated ink levels are low, and you are satisfied with the quality of your printouts, ignore the light(s) until you are dissatisfied with the printouts.

    If the estimated ink levels are low, and you are dissatisfied with the quality of your printouts, replace the cartridges. Continue to the next solution.

Solution two: Replace the problem cartridge

Follow these steps in the order given to replace the cartridge(s).

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, then review the limited warranty information for your supplies.

Step 1: Replace the cartridge

Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.

  1. Go to the HP SureSupply website.

  2. Scroll to the bottom of the page, then make sure the country/region location is correct.

  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.

Genuine HP ink cartridges can also be purchased from other retailers.

  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.

  2. Load plain white paper into the input tray.

  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 16: Open the cartridge access door

    Image: Open the cartridge access door.
    NOTE: The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure 17: Remove the cartridge

    Image: Remove the cartridge.
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 18: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    Figure 19: Remove the plastic tape

    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.

    Figure 20: Insert the correct cartridge into the slot

    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.

    Figure 21: Snap the cartridge into place

    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.

  9. Close the cartridge access door.

    Figure 22: Close the cartridge access door

    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.

  11. Wait about 30 seconds for the alignment page to automatically print.

    Figure 23: The alignment page prints automatically after 30 seconds

    Image: The alignment page prints automatically after 30 seconds.
    NOTE: The printer prints an alignment page automatically only when a new cartridge has been installed.
Step 2: Align the cartridges

Scan the alignment page calibrate the cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.

    Figure 24: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.

Step 3: Print a test page

Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page.

  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: One or both Ink Level icons are blinking normally

In this error condition, the following control panel light pattern displays:

  • Power light: On

  • Attention light: Off

  • Color ink level icon: Normal blinking and empty gauge

  • Black ink level icon: Normal blinking and empty gauge

  • Ink error indicator: Off

  • Media error indicator: Off

  • Segment display counter: Displays any quantity of copies remaining

Figure 25: Control panel with lights indicated

Image: Incompatible cartridges.
  • Causes

    • One or both cartridges are incompatible with the printer.

    • One or both cartridges are defective.

    • One or both cartridges still have the protective tape on the nozzles.

    • One or both cartridges are installed wrong, installed in the wrong slot, or have failed.

    • A problem has occurred with one or both cartridges.

      • If both Ink Level icons are blinking, there is an issue with both cartridges.

      • If the left Ink Level icon is blinking, there is an issue with the tri-color cartridge.

      • If the right Ink Level icon is blinking, there is an issue with the black cartridge.

Solutions

Use the following solutions to solve a problem with the cartridges.

Solution one: Check cartridge compatibility and installation

Follow these steps to make sure that the cartridges are compatible with your printer.

Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.

  1. Go to the HP SureSupply website.

  2. Scroll to the bottom of the page, then make sure the country/region location is correct.

  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.

Genuine HP ink cartridges can also be purchased from other retailers.

  1. Press the Power button to turn on the printer, if the power is not already on.

  2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding.

    Figure 26: Open the cartridge access door

    Image: Open the cartridge access door.
  3. Make sure that the cartridges are in the correct slots. Check the icons on the top of each cartridge. Make sure that they match the icons for the slots they're installed in.

    The tri-color cartridge () goes in the slot on the left.

    The black cartridge () goes in the slot on the right.

    • If the icons do not match, remove the cartridges, and then insert them in the correct slots.

    • If the icons match, continue with these steps.

  4. Find the number on the label on the top of each cartridge.

    Figure 27: Number on the cartridge label

    Image: Cartridge numbers
    1 - Cartridge numbers
  5. Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door.

  6. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list.

    For instructions on how to replace the cartridges, skip to the solution to replace the cartridges .

Solution two: Remove, inspect, and clean the problem cartridge

Follow these steps in the order given to clean the electrical contacts.

NOTE: If both cartridge lights are blinking, complete the steps for both cartridges.
  1. Gather the following items:

    • Distilled water (use bottled or filtered water if distilled water is not available)

    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well)

  2. Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction.

    Figure 28: Open the cartridge access door

    Image: Open the cartridge access door.

    Figure 29: The carriage in the center of the printer

    Image: The carriage in the center of the printer
  3. Disconnect the power cord from the rear of the printer.

  4. Press down on one of the cartridges to release it, and then pull it out from its slot.

    Figure 30: Remove the cartridge

    Image: Remove the cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 31: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  5. If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip.

    Figure 32: Remove the protective tape

    Image: Remove the tape from the new cartridge.

    If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge.

  6. Place the cartridge on a piece of paper with the nozzle plate facing up.

  7. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.

  8. Clean the cartridge contacts.

    CAUTION: Avoid touching the nozzles.

    Figure 33: Clean the cartridge contacts

    Image: the cartridge contacts.
    NOTE: Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
  9. Clean the contacts in the carriage for the problem cartridge.

    WARNING: Make sure that the power cord is disconnected from the printer.

    Figure 34: Carriage

    Image: The carriage

    Figure 35: The gold-colored contacts in the carriage

    Image: The contacts in the carriage
  10. Wait ten minutes to allow the cartridge and carriage to dry.

  11. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position.

    • The tri-color cartridge () goes in the slot on the left.

    • The black cartridge () goes in the slot on the right.

    Figure 36: Insert the cartridge into its slot

    Image: Inserting a cartridge
  12. Reconnect the power cord to the rear of the printer.

  13. Close the cartridge access door.

    Figure 37: Close the cartridge access door

    Image: Closing the cartridge access door
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Turn the printer off and then on again

Turning off the printer and then turning it on again recalibrates the cartridges.

  1. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution.

  2. Wait 60 seconds.

  3. Press the Power button to turn on the printer.

    NOTE: The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.

Solution four: Repeat the cartridge cleaning steps

If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted.

Solution five: Replace the problem cartridge

Step 1: Replace the cartridge

Follow these steps to remove the problem cartridge and then insert a new cartridge into the carriage.

  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.

  2. Load plain white paper into the input tray.

  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 38: Open the cartridge access door

    Image: Open the cartridge access door.
    NOTE: The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure 39: Remove the cartridge

    Image: Remove the cartridge.
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 40: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    Figure 41: Remove the plastic tape

    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.

    Figure 42: Insert the correct cartridge into the slot

    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.

    Figure 43: Snap the cartridge into place

    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.

  9. Close the cartridge access door.

    Figure 44: Close the cartridge access door

    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.

  11. Wait about 30 seconds for the alignment page to automatically print.

    Figure 45: The alignment page prints automatically after 30 seconds

    Image: The alignment page prints automatically after 30 seconds.
    NOTE: The printer prints an alignment page automatically only when a new cartridge has been installed.
Step 2: Align the cartridge

Scanning the alignment page recalibrates the cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.

    Figure 46: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution six: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Attention light and Media Indicator blink normally and the letter P blinks normally in the Segment Display Counter

In this error condition, the following control panel light pattern displays:

  • Power light: On

  • Attention light: Normal blinking

  • Color ink level icon: Displays current ink level

  • Black ink level icon: Displays current ink level

  • Ink error indicator: Off

  • Media error indicator: Normal blinking

  • Segment display counter: Displays letter P blinking fast

Figure 47: Control panel with lights indicated

Image: Control panel out of paper
  • Cause

    There is no paper loaded in the input tray.

Solution: Load paper

Follow these steps to load paper and continue your print job.

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  1. Raise the input tray.

    Figure 48: Raise the input tray

    Image: Raise the input tray
  2. Lower the output tray.

    Figure 49: Lower the output tray

    Image: Lower the output tray
  3. Pull out the tray extender.

    Figure 50: Pull out the tray extender

    Image: Pull out the tray extender
  4. Slide the paper width guide to its outermost position.

    Figure 51: Slide the paper width guide to its outermost position

    Image: Slide the paper width guide left
  5. Load a stack of U.S. letter or A4 size paper into the input tray, with the short edge first and the print side facing toward you. Slide the stack of paper in until it stops.

    Figure 52: Load paper

    Image: Loading paper
  6. Slide the paper width guide in until it rests against the edge of the paper.

    Figure 53: Slide in the paper width guide

    Image: Slide the paper width guide right

Issue: Both Ink Level icons and Media Error Indicator blink normally, the Attention light blinks fast, and the letter J blinks fast in the Segment Display Counter

In this error condition, the following control panel light pattern displays:

  • Power light: On

  • Attention light: Fast blinking

  • Color ink level icon: Normal blinking and displays current ink level

  • Black ink level icon: Normal blinking and displays the current ink level

  • Ink error indicator: Off

  • Media error indicator: Normal blinking

  • Segment display counter: Displays letter J blinking fast

Figure 54: Control panel with lights indicated

Image: Control panel paper jam lights
  • Cause

    Paper or a foreign object is jammed inside the printer.

Solutions

Use the following solutions to solve a paper jam error.

Solution one: Press the Cancel button

Follow these steps to try to clear the jam automatically.

Step 1: Press the Cancel button

Press the Cancel button () to try to clear the jam automatically.

Step 2: Print a test page

Print a test page to make sure that the hardware functions correctly.

  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution two: Clear any jammed paper from the All-in-One

Follow these steps in the order presented to resolve a paper jam.

Step 1: Remove any loose paper or foreign material from the trays

Before you check for any jammed paper inside the printer, remove any loose paper or other materials that are in the input or output trays.

  1. Press the Power button to turn off the printer.

  2. Disconnect the USB cable from the rear of the printer.

  3. Disconnect the power cord from the rear of the printer.

    WARNING: You must disconnect the power cord before reaching inside the HP printer to avoid risk of injuries or electric shock.
  4. Remove any loose sheets of paper from the input tray.

  5. Look inside the input tray and remove any foreign materials such as paper clips or other objects that might have fallen inside.

    NOTE: You might need a flashlight to illuminate the area.

    Figure 55: Look inside the input tray and remove any foreign materials

    Image: Look inside input tray
  6. Use your fingers to move the pick mechanism located inside the input tray and remove any foreign objects found.

    Figure 56: Move the pick mechanism inside the input tray and remove any foreign objects found

    Image: Move the pick mechanism inside the input tray
    CAUTION: Make sure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the HP printer.
  7. Remove any loose sheets of paper or foreign materials from the output tray.

    Figure 57: Remove any loose paper from the output tray

    Image: Remove any loose paper
Step 2: Clear any jammed paper from the underside of the All-in-One

Use the following steps to check for and remove jammed paper from the base of the HP product.

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  1. Press the Power button () to turn off the product if it is not already off.

  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.

  3. Disconnect the power cord from the rear of the product if it is not already disconnected.

  4. Turn the product so that you can access its underside (base).

    CAUTION: Before turning the product, use your hand to secure the scanner lid.
  5. Press in the tabs on either side of the cleanout door to release it. Then open the cleanout door.

    Figure 58: Press in tabs and open the cleanout door

    Image: Open the cleanout door
  6. Gently remove any jammed paper from inside the product.

    Figure 59: Remove any jammed paper

    Image: Remove any jammed paper
    CAUTION: If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  7. Reattach the cleanout door. Gently push the door forward until it snaps into place.

    Figure 60: Close the cleanout door

    Image: Close the cleanout door
    NOTE: Make sure that tabs are locked in place to avoid future paper jams.
Step 3: Clear any jammed paper from inside the All-in-One

Follow these steps to remove any jammed paper from the inside.

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  1. Press the Power button () to turn off the product if it is not already off.

  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.

  3. Disconnect the power cord from the rear of the product if it is not already disconnected.

  4. Open the cartridge access door.

    Figure 61: Open the cartridge access door

    Image: Open the cartridge access door
  5. Gently remove any paper that is jammed in the product.

  6. Close the cartridge access door.

    Figure 62: Close the cartridge access door

    Image: Close the cartridge access door
Step four: Clear any jammed paper from the front of the All-in-One

Follow these steps to remove any jammed paper from the front.

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  1. Press the Power button () to turn off the product if it is not already off.

  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.

  3. Disconnect the power cord from the rear of the product if it is not already disconnected.

  4. Grasp the jammed paper with both hands and slowly pull it from the front of the product.

    NOTE: If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  5. Reconnect the power cord to the rear of the product.

  6. Press the Power button () to turn on the product.

Step 5: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page
  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Make sure that the carriage can move freely

Follow these steps to make sure that the carriage moves freely across the width of the printer.

Step 1: Check the carriage path for obstructions

Open the cartridge access door to find and remove any materials that might be blocking the carriage.

  1. Press the Power button () to turn on the product if it is not already on.

  2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 63: Open the cartridge access door

    Image: Open the cartridge access door
  3. With the product turned on, disconnect the power cord from the rear of the product.

  4. Unplug the power cord from the power source or electrical outlet.

    WARNING: You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  5. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

    CAUTION: If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  6. Reach inside the product through the cartridge door, and then manually move the carriage.

    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

  7. Remove any loose paper or obstructions found.

  8. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.

  9. Close the cartridge access door.

    Figure 64: Close the cartridge access door

    Image: Close the cartridge access door
  10. Reconnect the power cord to the back of the product.

  11. Plug the power cord back into the power source or electrical outlet.

  12. Press the Power button () to turn on the product.

Step 2: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page
  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution four: Clean the rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.

Step 1: Clean the rollers

Follow these steps to clean the paper rollers inside the printer.

  1. Gather the following materials:
    • A clean, lint-free swab that will not come apart or leave fibers.

    • Distilled, filtered, or bottled water (tap water might damage the product).

  2. Press the Power button () to turn off the product.

  3. Disconnect the power cord from the back of the product.

  4. Raise the input tray.

    Figure 65: Raise the input tray

    Graphic: Raise the input tray
  5. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

    Figure 66: Paper pick rollers

    Photo: paper pick rollers
  6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.

  7. Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Reconnect the power cord to the back of the product.

  10. If the HP product does not turn on, press the Power button ().

Step 2: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page
  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution five: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to reset the HP printer, which will clear a false paper jam error.

Step 1: Reset the printer

Resetting the printer can recalibrate the printer to the correct functionality.

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step 2: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page
  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, you can stop troubleshooting.

  • If the test page prints successfully, but you continue to experience an issue with your printer, then the issue is not related to the hardware.

    • Experiencing another issue?

      If your printer prints a test page and there is still an issue with your printer, go to the support page for your printer , and then browse for the appropriate support document to troubleshoot the issue.

  • If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next solution.

Solution six: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: Both Ink Level icons blink normally, the Attention light blinks fast, and the letter C blinks fast in the Segment Display Counter

In this error condition, the following control panel light pattern displays:

  • Power light: On

  • Attention light: Fast blinking

  • Color ink level icon: Normal blinking and displays current ink level

  • Black ink level icon: Normal blinking and displays the current ink level

  • Ink error indicator: Off

  • Media error indicator: Off

  • Segment display counter: Displays letter C blinking fast

Figure 67: Control panel with lights indicated

Image: Control panel with carriage jam lights
  • Cause

    The cartridge carriage inside the printer has stalled.

Solutions

Use the following solutions to resolve the cartridge carriage error.

Solution one: Turn the printer off and on again

Turning off the printer and then turning it on again recalibrates the cartridges.

Step 1: Turn the printer off and on again

Follow these steps to turn the printer off, and then on again to reset the print mechanism.

  1. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution to clear a paper jam.

  2. Wait 60 seconds.

  3. Press the Power button to turn the printer on.

    NOTE: The printer might go through a warm-up period. The printer lights might flash and the carriage might move. Wait until the warm-up period finishes before proceeding.
Step 2: Print a test page

Follow these steps to print a test page.

  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution two: Clear any jammed paper

Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.

Step 1: Remove any loose paper or foreign material from the trays

Before you clear a jam from inside the printer, make sure there are no foreign materials in the input or output trays.

  1. Press the Power button to turn off the printer.

  2. Disconnect the USB cable from the rear of the printer.

  3. Disconnect the power cord from the rear of the printer.

    WARNING: You must disconnect the power cord before reaching inside the HP printer to avoid risk of injuries or electric shock.
  4. Remove any loose sheets of paper from the input tray.

  5. Look inside the input tray and remove any foreign materials such as paper clips or other objects that might have fallen inside.

    NOTE: You might need a flashlight to illuminate the area.

    Figure 68: Look inside the input tray and remove any foreign materials

    Image: Look inside input tray
  6. Use your fingers to move the pick mechanism located inside the input tray and remove any foreign objects found.

    Figure 69: Move the pick mechanism inside the input tray and remove any foreign objects found

    Image: Move the pick mechanism inside the input tray
    CAUTION: Make sure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the HP printer.
  7. Remove any loose sheets of paper or foreign materials from the output tray.

    Figure 70: Remove any loose paper from the output tray

    Image: Remove any loose paper
Step 2: Clear any jammed paper from the base of the All-in-One

Use the following steps to check for and remove jammed paper from the base of the HP product.

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  1. Press the Power button () to turn off the product if it is not already off.

  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.

  3. Disconnect the power cord from the rear of the product if it is not already disconnected.

  4. Turn the product so that you can access its underside (base).

    CAUTION: Before turning the product, use your hand to secure the scanner lid.
  5. Press in the tabs on either side of the cleanout door to release it. Then open the cleanout door.

    Figure 71: Press in tabs and open the cleanout door

    Image: Open the cleanout door
  6. Gently remove any jammed paper from inside the product.

    Figure 72: Remove any jammed paper

    Image: Remove any jammed paper
    CAUTION: If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  7. Reattach the cleanout door. Gently push the door forward until it snaps into place.

    Figure 73: Close the cleanout door

    Image: Close the cleanout door
    NOTE: Make sure that tabs are locked in place to avoid future paper jams.
Step 3: Clear any jammed paper from inside the All-in-One

Follow these steps to remove any jammed paper from the inside.

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  1. Press the Power button () to turn off the product if it is not already off.

  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.

  3. Disconnect the power cord from the rear of the product if it is not already disconnected.

  4. Open the cartridge access door.

    Figure 74: Open the cartridge access door

    Image: Open the cartridge access door
  5. Gently remove any paper that is jammed in the product.

  6. Close the cartridge access door.

    Figure 75: Close the cartridge access door

    Image: Close the cartridge access door
Step 4: Clear any jammed paper from the front of the All-in-One

Follow these steps to remove any jammed paper from the front.

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  1. Press the Power button () to turn off the product if it is not already off.

  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.

  3. Disconnect the power cord from the rear of the product if it is not already disconnected.

  4. Grasp the jammed paper with both hands and slowly pull it from the front of the product.

    NOTE: If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  5. Reconnect the power cord to the rear of the product.

  6. Press the Power button () to turn on the product.

Step 5: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page
  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Make sure that the carriage moves freely

Follow these steps to make sure that the carriage can move freely.

Step 1: Check the carriage path for obstructions

Open the cartridge access door and make sure that there are no materials blocking the carriage.

  1. Press the Power button () to turn on the product if it is not already on.

  2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 76: Open the cartridge access door

    Image: Open the cartridge access door
  3. With the product turned on, disconnect the power cord from the rear of the product.

  4. Unplug the power cord from the power source or electrical outlet.

    WARNING: You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  5. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

    CAUTION: If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  6. Reach inside the product through the cartridge door, and then manually move the carriage.

    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

  7. Remove any loose paper or obstructions found.

  8. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.

  9. Close the cartridge access door.

    Figure 77: Close the cartridge access door

    Image: Close the cartridge access door
  10. Reconnect the power cord to the back of the product.

  11. Plug the power cord back into the power source or electrical outlet.

  12. Press the Power button () to turn on the product.

Step 2: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page
  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution four: Remove and reinstall the cartridges

Improper placement or installation of the cartridges can cause the printer to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges.

Step 1: Remove the cartridges

Follow these steps to take the cartridges out of the printer.

  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.

  2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

    Figure 78: Open the cartridge access door

    Image: Open the cartridge access door
  3. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure 79: Remove the cartridge

    Image: Remove the cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 80: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  4. Check for obstructions under and around the carriage. Clear any obstructions that you find. You might need a flashlight to illuminate areas for proper viewing.

Step 2: Reinstall the cartridges

Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge.

  1. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.

    • The tri-color cartridge goes in the slot on the left

    • The black cartridge goes in the slot on the right

    Figure 81: Insert the cartridge

    Image: Insert the cartridge
  2. Push the cartridge forward into its slot until it snaps into place.

    Figure 82: Snap the cartridge into place

    Image: Snap the cartridge into place
  3. Repeat these steps to remove and reinstall the other cartridge.

  4. Close the cartridge access door.

    Figure 83: Close the cartridge access door

    Image: Close the cartridge access door
  5. Press the Power button to turn on the printer.

Step 3: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page
  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution five: Plug the printer directly into a wall outlet

Plug the printer directly into a wall outlet to make sure that the power source functions correctly.

Step 1: Plug the printer directly into a wall outlet

Follow these steps to disconnect the power cord from a power strip or surge suppressor, and then plug it into a wall outlet.

  1. Disconnect the power cord from the rear of the printer.

  2. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet.

  3. Reconnect the power cord to the rear of the printer.

    NOTE: If the printer prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the printer.
Step 2: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page
  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution six: Reset the printer

Follow these steps to reset the printer.

Step 1: Reset the printer

Resetting the printer can recalibrate the printer to the correct functionality.

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step 2: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page
  1. Load letter, A4, or legal unused plain white paper into the input tray.

  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.

  3. Release both buttons. The test page prints.

  • If these steps resolved the issue, and the test page prints, you can stop troubleshooting.

  • If the test page prints successfully, but you continue to experience an issue with your printer, then the issue is not related to the hardware.

    • Experiencing another issue?

      If your printer prints a test page and there is still an issue with your printer, go to the support page for your printer , and then browse for the appropriate support document to troubleshoot the issue.

  • If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next solution.

Solution seven: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Power light, Attention light, and Media Error indicator blink fast

In this error condition, the following control panel light pattern displays:

  • Power light: Fast blinking

  • Attention light: Fast blinking

  • Color ink level icon: Off

  • Black ink level icon: Off

  • Ink error indicator: Off

  • Media error indicator: Fast blinking

  • Segment display counter: Off

Figure 84: Control panel with lights indicated

Image: Control panel with scanning failure lights
  • Cause

    The scanner has failed.

Solutions

Use the following solutions to resolve a scanner failure.

Solution one: Turn the printer off and then on again

Turning off the printer and then turning it on again recalibrates the cartridges.

  1. Press the power button to turn off the printer.
  2. Wait 60 seconds.

  3. Press the power button to turn the printer on.

    NOTE: The printer might go through a warm-up period. The printer lights might flash and the carriage might move. Wait until the warm-up period finishes before proceeding.
  4. Attempt to scan an item.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Power light blinks normally for twenty seconds and then stays on

In this error condition, the following control panel light pattern displays:

  • Power light: Normal blinking for 20 seconds then on

  • Attention light: Off

  • Color ink level icon: Displays current ink level

  • Black ink level icon: Displays current ink level

  • Ink error indicator: Off

  • Media error indicator: Off

  • Segment display counter: Off

Figure 85: Control panel with lights indicated

Image: No PC response control panel lights
  • Causes

    • The computer is off.

    • The printer is not connected to the computer.

    • The printer software is not installed.

    • The printer is not set as the default printer.

Solutions

Use the following solutions to resolve a connectivity problem.

Solution one: Turn on the computer

Make sure your computer is plugged in, and then press the computer's power button.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Connect the printer to the computer

Follow these steps to connect your printer to your computer.

  1. Connect one end of the USB cable to the printer, and then connect the other end to a USB port on your computer.

    Figure 86: Example USB connection

    Image: USB connection
  2. Attempt to start a print job.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Install the printer software

Use one of the following methods to install the HP printer software onto your computer.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Set your printer as the default printer

Follow these steps to select a default printer.

Issue: The Ink Error Indicator, both Ink Level icons, and the Attention light blink fast, and the Power light blinks normally

In this error condition, the following control panel light pattern displays:

  • Power light: Normal blinking

  • Attention light: Fast blinking

  • Color ink level icon: Empty gauge, fast blinking

  • Black ink level icon: Empty gauge, fast blinking

  • Ink error indicator: Fast blinking

  • Media error indicator: Off

  • Segment display counter: Displays any quantity of copies remaining

Figure 90: Control panel with lights indicated

Image: Cartridge door open and ink cartridge error lights
  • Cause

    The cartridge access door is open and there is an error for both the tri-color and black cartridges.

Solutions

Use the following solutions to solve a problem with the cartridges.

Solution one: Close the cartridge access door

  1. Close the cartridge access door.

    Figure 91: Close the cartridge access door

    Image: Closing the cartridge access door
  2. Check the printer control panel for the blinking lights.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check cartridge compatibility and installation

Follow these steps to make sure that the cartridges are compatible with your printer.

Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.

  1. Go to the HP SureSupply website.

  2. Scroll to the bottom of the page, then make sure the country/region location is correct.

  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.

Genuine HP ink cartridges can also be purchased from other retailers.

  1. Press the Power button to turn on the printer, if the power is not already on.

  2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding.

    Figure 92: Open the cartridge access door

    Image: Open the cartridge access door.
  3. Make sure that the cartridges are in the correct slots. Check the icons on the top of each cartridge. Make sure that they match the icons for the slots they're installed in.

    The tri-color cartridge () goes in the slot on the left.

    The black cartridge () goes in the slot on the right.

    • If the icons do not match, remove the cartridges, and then insert them in the correct slots.

    • If the icons match, continue with these steps.

  4. Find the number on the label on the top of each cartridge.

    Figure 93: Number on the cartridge label

    Image: Cartridge numbers
    1 - Cartridge numbers
  5. Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door.

  6. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list.

    For instructions on how to replace the cartridges, skip to the solution to replace the cartridges .

Solution three: Remove, inspect, and clean the problem cartridge

Follow these steps in the order given to clean the electrical contacts.

NOTE: If both cartridge lights are blinking, complete the steps for both cartridges.
  1. Gather the following items:

    • Distilled water (use bottled or filtered water if distilled water is not available)

    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well)

  2. Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction.

    Figure 94: Open the cartridge access door

    Image: Open the cartridge access door.

    Figure 95: The carriage in the center of the printer

    Image: The carriage in the center of the printer
  3. Disconnect the power cord from the rear of the printer.

  4. Press down on one of the cartridges to release it, and then pull it out from its slot.

    Figure 96: Remove the cartridge

    Image: Remove the cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 97: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  5. If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip.

    Figure 98: Remove the protective tape

    Image: Remove the tape from the new cartridge.

    If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge.

  6. Place the cartridge on a piece of paper with the nozzle plate facing up.

  7. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.

  8. Clean the cartridge contacts.

    CAUTION: Avoid touching the nozzles.

    Figure 99: Clean the cartridge contacts

    Image: the cartridge contacts.
    NOTE: Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
  9. Clean the contacts in the carriage for the problem cartridge.

    WARNING: Make sure that the power cord is disconnected from the printer.

    Figure 100: Carriage

    Image: The carriage

    Figure 101: The gold-colored contacts in the carriage

    Image: The contacts in the carriage
  10. Wait ten minutes to allow the cartridge and carriage to dry.

  11. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position.

    • The tri-color cartridge () goes in the slot on the left.

    • The black cartridge () goes in the slot on the right.

    Figure 102: Insert the cartridge into its slot

    Image: Inserting a cartridge
  12. Reconnect the power cord to the rear of the printer.

  13. Close the cartridge access door.

    Figure 103: Close the cartridge access door

    Image: Closing the cartridge access door
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Turn the printer off and then on again

Turning off the printer and then turning it on again recalibrates the cartridges.

  1. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution.

  2. Wait 60 seconds.

  3. Press the Power button to turn on the printer.

    NOTE: The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.

Solution five: Repeat the cartridge cleaning steps

If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted.

Solution six: Replace the problem cartridge

Step 1: Replace the cartridge

Follow these steps to remove the problem cartridge and then insert a new cartridge into the carriage.

  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.

  2. Load plain white paper into the input tray.

  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 104: Open the cartridge access door

    Image: Open the cartridge access door.
    NOTE: The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure 105: Remove the cartridge

    Image: Remove the cartridge.
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 106: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    Figure 107: Remove the plastic tape

    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.

    Figure 108: Insert the correct cartridge into the slot

    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.

    Figure 109: Snap the cartridge into place

    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.

  9. Close the cartridge access door.

    Figure 110: Close the cartridge access door

    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.

  11. Wait about 30 seconds for the alignment page to automatically print.

    Figure 111: The alignment page prints automatically after 30 seconds

    Image: The alignment page prints automatically after 30 seconds.
    NOTE: The printer prints an alignment page automatically only when a new cartridge has been installed.
Step 2: Align the cartridge

Scanning the alignment page recalibrates the cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.

    Figure 112: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution seven: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Color ink level icon or the Black ink level icon is empty and blinks normally

In this error condition, the following control panel light pattern displays:

  • Power light: On

  • Attention light: Off

  • Color ink level icon: Empty gauge (or current ink level) blinks normally.

  • Black ink level icon: Empty gauge (or current ink level) blinks normally.

  • Ink error indicator: Off

  • Media error indicator: Off

  • Segment display counter: Displays any quantity of copies remaining

Figure 113: Control panel with lights indicated

Image: Single cartridge mode control panel lights
  • Cause

    The printer is in single cartridge mode: the black cartridge or the tri-color cartridge is missing.

NOTE: During single-cartridge mode, the printer can copy documents, copy photos, and print jobs from the computer.

Solution: Install the missing cartridge

Follow these steps to install a cartridge in the printer.

Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.

  1. Go to the HP SureSupply website.

  2. Scroll to the bottom of the page, then make sure the country/region location is correct.

  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.

Genuine HP ink cartridges can also be purchased from other retailers.

Step 1: Install the missing cartridge

Follow these steps to install a cartridge that has not been installed in the printer yet.

  1. Turn on the printer, and open the cartridge access door.

    Figure 114: Open the cartridge access door

    Image: Open the cartridge access door.
  2. The cartridge carriage moves to the center.

    NOTE: If cartridge access door is open longer than five minutes, the cartridge carriage returns to its normal operating position.
  3. Using a flashlight if necessary, verify that the black or tri-color cartridge is missing.

  4. Install the missing cartridge.

    Figure 115: Insert the cartridge into its slot

    Image: Inserting a cartridge

    Figure 116: Snap the cartridge into place

    Image: Snap the cartridge into place
  5. Close the cartridge access door.

    Figure 117: Close the cartridge access door

    Image: Closing the cartridge access door
  6. An alignment page prints.

Step 2: Align the cartridges

Follow the steps to align the cartridges.

  1. Lift the scanner lid.

  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.

    Figure 118: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.

Issue: One or both Ink Level icons display as empty and blink fast, the Ink Error Indicator blinks fast, and the Attention light is on

In this error condition, the following control panel light pattern displays:

  • Power light: On

  • Attention light: On

  • Color ink level icon: Empty gauge blinks fast

  • Black ink level icon: Empty gauge blinks fast

  • Ink error indicator: Blinks fast

  • Media error indicator: Off

  • Segment display counter: Displays any quantity of copies remaining

Figure 119: Control panel with lights indicated

Image: Cartridge incompatible
  • Cause

    • The tri-color cartridge and/or the black cartridge may be incompatible with this printer.

    • One or both of the cartridges may be defective.

Solutions

Use the following solutions to solve a problem with the cartridges.

Solution one: Check cartridge compatibility and installation

Follow these steps to make sure that the cartridges are compatible with your printer.

Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.

  1. Go to the HP SureSupply website.

  2. Scroll to the bottom of the page, then make sure the country/region location is correct.

  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.

Genuine HP ink cartridges can also be purchased from other retailers.

  1. Press the Power button to turn on the printer, if the power is not already on.

  2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding.

    Figure 120: Open the cartridge access door

    Image: Open the cartridge access door.
  3. Make sure that the cartridges are in the correct slots. Check the icons on the top of each cartridge. Make sure that they match the icons for the slots they're installed in.

    The tri-color cartridge () goes in the slot on the left.

    The black cartridge () goes in the slot on the right.

    • If the icons do not match, remove the cartridges, and then insert them in the correct slots.

    • If the icons match, continue with these steps.

  4. Find the number on the label on the top of each cartridge.

    Figure 121: Number on the cartridge label

    Image: Cartridge numbers
    1 - Cartridge numbers
  5. Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door.

  6. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list.

    For instructions on how to replace the cartridges, skip to the solution to replace the cartridges .

Solution two: Remove, inspect, and clean the problem cartridge

Follow these steps in the order given to clean the electrical contacts.

NOTE: If both cartridge lights are blinking, complete the steps for both cartridges.
  1. Gather the following items:

    • Distilled water (use bottled or filtered water if distilled water is not available)

    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well)

  2. Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction.

    Figure 122: Open the cartridge access door

    Image: Open the cartridge access door.

    Figure 123: The carriage in the center of the printer

    Image: The carriage in the center of the printer
  3. Disconnect the power cord from the rear of the printer.

  4. Press down on one of the cartridges to release it, and then pull it out from its slot.

    Figure 124: Remove the cartridge

    Image: Remove the cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 125: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  5. If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip.

    Figure 126: Remove the protective tape

    Image: Remove the tape from the new cartridge.

    If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge.

  6. Place the cartridge on a piece of paper with the nozzle plate facing up.

  7. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.

  8. Clean the cartridge contacts.

    CAUTION: Avoid touching the nozzles.

    Figure 127: Clean the cartridge contacts

    Image: the cartridge contacts.
    NOTE: Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
  9. Clean the contacts in the carriage for the problem cartridge.

    WARNING: Make sure that the power cord is disconnected from the printer.

    Figure 128: Carriage

    Image: The carriage

    Figure 129: The gold-colored contacts in the carriage

    Image: The contacts in the carriage
  10. Wait ten minutes to allow the cartridge and carriage to dry.

  11. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position.

    • The tri-color cartridge () goes in the slot on the left.

    • The black cartridge () goes in the slot on the right.

    Figure 130: Insert the cartridge into its slot

    Image: Inserting a cartridge
  12. Reconnect the power cord to the rear of the printer.

  13. Close the cartridge access door.

    Figure 131: Close the cartridge access door

    Image: Closing the cartridge access door
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Turn the printer off and then on again

Turning off the printer and then turning it on again recalibrates the cartridges.

  1. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution.

  2. Wait 60 seconds.

  3. Press the Power button to turn on the printer.

    NOTE: The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.

Solution four: Repeat the cartridge cleaning steps

If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted.

Solution five: Replace the problem cartridge

Step 1: Replace the cartridge

Follow these steps to remove the problem cartridge and then insert a new cartridge into the carriage.

  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.

  2. Load plain white paper into the input tray.

  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 132: Open the cartridge access door

    Image: Open the cartridge access door.
    NOTE: The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure 133: Remove the cartridge

    Image: Remove the cartridge.
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 134: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    Figure 135: Remove the plastic tape

    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.

    Figure 136: Insert the correct cartridge into the slot

    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.

    Figure 137: Snap the cartridge into place

    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.

  9. Close the cartridge access door.

    Figure 138: Close the cartridge access door

    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.

  11. Wait about 30 seconds for the alignment page to automatically print.

    Figure 139: The alignment page prints automatically after 30 seconds

    Image: The alignment page prints automatically after 30 seconds.
    NOTE: The printer prints an alignment page automatically only when a new cartridge has been installed.
Step 2: Align the cartridge

Scanning the alignment page recalibrates the cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.

    Figure 140: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution six: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Service the All-in-One

Contacting HP for service in Asia Pacific.

If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.

Go to Contact HP to review available service options.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.

First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

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