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Advisory: HP Z1 / Z420 / Z620 / Z820 - USB 3.0 Device Not Recognized With Front / Side USB 3.0 Port

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03291465

Version: 1

Advisory: HP Z1 / Z420 / Z620 / Z820 - USB 3.0 Device Not Recognized With Front / Side USB 3.0 Port
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2012-04-19

Last Updated: 2012-05-21


DESCRIPTION

HP Z1, Z420, Z620, or Z820 Workstation may not detect a USB 3.0 device when the USB 3.0 device is inserted into any of two front or side USB 3.0 ports.

NOTE
USB 1.0 and 2.0 devices do not have this issue with any front, side or rear USB 3.0 ports. This does not exist with USB 3.0 devices inserted into rear USB 3.0 ports.

SCOPE

Information in this document applies to the listed systems configured as follows:

Systems:

  • HP Z1 Workstation
  • HP Z420 Workstation
  • HP Z620 Workstation
  • HP Z820 Workstation

Operating Systems:

  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)

RESOLUTION

To resolve this issue, use the following methods:
Method 1: Insert the USB device into any of Rear USB 3.0 ports.

NOTE
HP Z1 Workstation does not have Rear USB 3.0 ports. Please use Method 2.


Method 2: Install Texas Instruments IOI USB 3.0 2+2 Port PCIe Drivers Version 1.12.24.0 or later.
HP has written SoftPaq SP57314 that resolves the issue. Download the SoftPaq and read the instructions carefully before proceeding.
SoftPaq SP57314 may not be the latest available version of the software. Search for this SoftPaq or later versions using the following link.
Download drivers and software

NOTE
If HP USB 3.0 Patch is installed, please make sure to uninstall it before installing this TI driver.



Hardware Platforms Affected: HP Z1 Workstation(Standard HP Product), HP Z420 Workstation, HP Z620 Workstation, HP Z820 Workstation
Operating Systems Affected: Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product), Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product), Microsoft Windows 7 Professional (32-bit)(Standard HP Product), Microsoft Windows 7 Professional (64-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03291465
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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