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Advisory: HP ProLiant Servers: HP Smart Array P212, P400, P400i, P410, P410i, P411, P700m, P711m, P712m, P800, and P812 Controllers - Event ID 129 Warning Messages and Related Issues May Occur Under Windows Server 2003/2008

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03310275

Version: 1

Advisory: HP ProLiant Servers: HP Smart Array P212, P400, P400i, P410, P410i, P411, P700m, P711m, P712m, P800, and P812 Controllers - Event ID 129 Warning Messages and Related Issues May Occur Under Windows Server 2003/2008
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2012-04-27

Last Updated: 2012-04-27


DESCRIPTION

On ProLiant servers configured with an HP Smart Array P212, P400, P400i, P410, P410i, P411, P700m, P711m, P712m, P800, or P812 Controller, the following Windows Server Event ID 129 warning messages and related issues may occur:

Figure 1: Event ID 129 Warning Messages in the Windows Server System Event Log

Figure 2: Event ID 129 Warning Properties

This occurs due to a firmware issue in which, during heavy I/O, one or more requests can become trapped in the controller wait queue. This causes the port driver to time out while waiting to receive a completion to the request, resulting in an Event ID 129 warning and the sending of a Logical Unit Number (LUN) reset to the logical drive that lost the request.

The Event ID 129 messages will be continuously logged, resulting in reduced system performance that degrades over time, suspension of background tasks, and possible unresponsiveness of the HP Array Configuration Utility.

SCOPE

Any HP ProLiant server running Microsoft Windows Server 2003 or Windows Server 2008/2008 R2 and configured with an HP Smart Array P400, P400i, P700m, or P800 Controller running firmware version 7.02 (or later), or an HP Smart Array P212, P410, P410i, P411, P711m, P712m, or P812 Controller running firmware version 4.02 (or earlier).

RESOLUTION

This has been corrected for HP Smart Array P212, P410, P410i, P411, P711m, P712m, and P812 Controllers in Smart Array Controller Firmware Version 5.06 (or later), which can be located for download using the following navigation:

HP Smart Array P212, P410, P410i, P411, P711m, P712m, and P812 Controller Firmware Upgrade

  1. Go to

    http://www.hp.com/

  2. Select Support & Drivers.
  3. Select Drivers and Software (if this screen appears).
  4. Enter the controller model (for example, "Smart Array P212").
  5. Select the specific product on the following screen.
  6. Select the appropriate operating system.
  7. Select Firmware - Storage Controller.
  8. Download and install Smart Array Controller Firmware Version 5.06 (or later).
  9. Reboot the server to complete the installation.

This will be corrected for HP Smart Array P400, P400i, P700m, and P800 Controllers in a future version of the Smart Array Controller firmware. This advisory will be updated when more information becomes available.

To temporarily recover normal server performance, reboot the server.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to HP Smart Array P-series Controllers, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +"Smart Array P" +Controller


Hardware Platforms Affected: HP ProLiant BL260c G5 Server Blade, HP ProLiant BL280c G6 Server Blade, HP ProLiant BL2x220c G5 Server Blade, HP ProLiant BL2x220c G6 Server Blade, HP ProLiant BL2x220c G7 Server Blade, HP ProLiant BL460c G5 Server Blade, HP ProLiant BL460c G6 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL460c Server Blade, HP ProLiant BL465c G5 Server Blade, HP ProLiant BL465c G6 Server Blade, HP ProLiant BL465c G7 Server Blade, HP ProLiant BL465c Server Blade, HP ProLiant BL480c Server Blade, HP ProLiant BL490c G6 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL495c G5 Server Blade, HP ProLiant BL495c G6 Server Blade, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL680c G5 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant BL685c G5 Server Blade, HP ProLiant BL685c G6 Server Blade, HP ProLiant BL685c G7 Server Blade, HP ProLiant BL685c Server Blade, HP ProLiant DL120 G5 Server, HP ProLiant DL120 G6 Server, HP ProLiant DL160 G5 Server, HP ProLiant DL160 G5p Server, HP ProLiant DL160 G6 Server, HP ProLiant DL160 Gen8 Server, HP ProLiant DL160se G6 Server, HP ProLiant DL165 G5 Server, HP ProLiant DL165 G5p Server, HP ProLiant DL165 G6 Server, HP ProLiant DL170e G6 Server, HP ProLiant DL170h G6 Server, HP ProLiant DL180 G5 Server, HP ProLiant DL180 G6 Server, HP ProLiant DL185 G5 Server, HP ProLiant DL2x170h G6 Server(Standard HP Product), HP ProLiant DL320 G5 Server, HP ProLiant DL320 G5p Server, HP ProLiant DL320 G6 Server, HP ProLiant DL360 G5 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL365 G5 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G5 Server, HP ProLiant DL380 G6 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385 G5 Server, HP ProLiant DL385 G5p Server, HP ProLiant DL385 G6 Server, HP ProLiant DL4x170h G6 Server(Standard HP Product), HP ProLiant DL580 G5 Server, HP ProLiant DL585 G5 Server, HP ProLiant DL585 G6 Server, HP ProLiant DL785 G5 Server, HP ProLiant DL785 G6 Server, HP ProLiant ML110 G5 Server, HP ProLiant ML110 G6 Server, HP ProLiant ML115 G5 Server, HP ProLiant ML150 G5 Server, HP ProLiant ML150 G6 Server, HP ProLiant ML310 G5 Server, HP ProLiant ML310 G5p Server, HP ProLiant ML330 G6 Server, HP ProLiant ML350 G5 Server, HP ProLiant ML350 G6 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant ML370 G5 Server, HP ProLiant ML370 G6 Server, HP ProLiant SL160s G6 Server, HP ProLiant SL160z G6 Server, HP ProLiant SL165s G7 Server, HP ProLiant SL165z G6 Server, HP ProLiant SL165z G7 Server, HP ProLiant SL170s G6 Server(Standard HP Product), HP ProLiant SL170s G6 Server, HP ProLiant SL170z G6 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL2x170z G6 Server, HP ProLiant SL335s G7 Server, HP ProLiant SL390s G7 Server, HP Smart Array P212 Controller, HP Smart Array P400 Controller, HP Smart Array P410 Controller, HP Smart Array P410i Controller, HP Smart Array P411 Controller, HP Smart Array P700m Controller, HP Smart Array P711m Controller, HP Smart Array P712m Controller, HP Smart Array P800 Controller, HP Smart Array P812 Controller
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03310275
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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