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HP PCs - Troubleshooting Mouse Problems (Windows 8)

This document provides general information about troubleshooting mouse problems.

Problems with a wireless mouse

If you are experiencing problems with a wireless mouse, use one of the other sections in this document that matches the mouse problem. Then, if the issue continues, refer to the HP support document Wireless Keyboard and Mouse Troubleshooting for further troubleshooting.

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Problems with an HP Wi-Fi Mobile Mouse

If you are experiencing problems with an HP Wi-Fi Mobile Mouse, use one of the other sections in this document that matches the mouse problem. Then, if the issue continues, refer to the HP support document Use and Troubleshoot HP Wi-Fi Mobile Mouse for further troubleshooting.

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Making the mouse pointer move faster, be more visible, or click better

The mouse settings are adjusted in Windows. For more information, refer to the HP support document Mouse Features and Settings (Windows 8) .

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The mouse pointer stops moving periodically, only moves in one direction, or moves erratically

If the mouse moves erratically, the mouse needs to be cleaned or should be used on a different surface.

NOTE: If you are using an optical mouse on a glossy surface, use a mouse pad.
  • If you have an optical mouse, use the following steps to clean the mouse.

    1. Wipe the body of the mouse and mouse cord with cleaning wipes or a cloth and cleanser.

      Figure 1: Cleaning the mouse body

      Photo showing the mouse body being wiped clean
    2. Turn the mouse body upside down.

      Figure 2: Bottom of the optical mouse

      Photo showing the optical mouse turned upside down
    3. Clean the LED bulb and the surrounding area on the bottom of the mouse with a cotton swab dampened with isopropyl alchohol.

      Figure 3: Cleaning the LED bulb

      Photo showing the LED bulb on the bottom of the mouse being cleaned
  • If you have a rollerball-style mouse, use the following steps to clean the mouse.

    1. Wipe the body of the mouse and mouse cord with cleaning wipes or a cloth and cleanser.

      Figure 4: Cleaning the mouse body

      Photo showing the mouse body being wiped clean
    2. Turn the mouse body upside down.

    3. The mouse roller is enclosed by a ball-cover ring. Rotate the ring counter-clockwise to remove the ring and release the roller ball.

      Figure 5: Removing the ball-cover ring

      Photo showing how to remove the ball-cover ring

      Figure 6: Removing the roller ball

      Photo showing the roller ball being removed
    4. Rinse the roller ball with soap and warm water, and then dry it thoroughly.

      Figure 7: Rinsing the roller ball

      Photo showing the roller ball being rinsed with warm water and soap
    5. Clean the rollers inside the mouse with a cotton swab dampened with isopropyl alchohol.

      Figure 8: Rollerball mouse: cleaning the rollers

      Photo showing the mouse rollers being cleaned with a cotton swab
    6. Replace the roller ball and ball-cover ring.

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The mouse pointer moves while the mouse is motionless

This can happen with an optical mouse being used on a glossy surface. Use a mouse pad to correct the problem.

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Moving the mouse does not move the pointer

Perform the following steps, in order, until a solution is found:

  1. If the mouse is a PS/2 mouse (identified by a round connector on the end of the cable), make sure the mouse is connected to the mouse port, not the keyboard port. The colors of the cable plugs and the colors of the connector labels should match. Reconnect the mouse and keyboard cables only when the computer is off.

  2. With the computer off, connect a regular PS/2 mouse or serial mouse in place of the scroll mouse to see if there is something wrong with the computer or the identification of the mouse. If the regular mouse is not found or does not work, then the issue is not with the mouse but with the PS/2 port or serial port. If the mouse works properly after the computer is turned on, then continue to the next step.

  3. Try using the mouse on another PC with Windows. If the mouse fails, it is probably bad and should be replaced.

  4. If the mouse worked previously, a software update or configuration problem might exist. Use Microsoft System Restore to go back to the last time the mouse was known to be working properly. For instructions on how to use Microsoft System Restore, refer to the HP support document Using Microsoft System Restore (Windows 8) .

  5. Use HP Recovery Manager to restore the mouse drivers. For more information, see the HP support document Using HP Recovery Manager to Restore Software and Drivers (Windows 8) .

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