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HP PCs - Performing an HP System Recovery (Windows 8)

This document pertains to HP and Compaq computers that came with Windows 8 installed.

This document explains how to reset the computer to its original factory shipped state and is divided into sections based on the different ways of performing a system recovery.

NOTE: The steps in Windows 8 for resetting a desktop PC to its original state differ from the steps for resetting a notebook PC to its original state. Make sure you use the steps for your PC type.

Back up all personal files and read all caution statements before performing a system recovery.

CAUTION: If the computer originally came with Windows Vista or Windows 7 and the computer was upgraded to Windows 8, the recovery process will reinstall the original operating system. You must upgrade to Windows 8 (again) after the system recovery is completed.

If the computer originally came with Windows Vista and was upgraded to Windows 8, see Performing an HP System Recovery in Windows Vista .

If the computer originally came with Windows 7 and was upgraded to Windows 8, see Performing an HP System Recovery in Windows 7 .

The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet. The computer will restart several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays.

NOTE: If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.

Types of recovery

Your computer might have three types of System Recovery available, or it might have only two. Use the recovery type that resolves your issue without making more changes than necessary.

  • System Recovery: This option reformats the system drive (usually C:), reinstalls the original operating system, and reinstalls all the original hardware drivers and software.

    WARNING: If the size of the OS partition (usually C:) was reduced below a minimum size requirement, other user created partitions will be removed and stored data will be destroyed.
  • Factory Reset: Factory Reset removes all partitions, reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software. This option also recreates the required Recovery partition (usually D:) and UEFI partition (usually E:) and reinstalls the required software.

    The Factory Reset option returns all of the computer's software to the condition it was in at the time of purchase. All user changes or additions are removed.

  • Minimized Image Recovery: Available on many of HP's notebook computers, the Minimized Image Recovery removes all partitions, reformats the entire hard drive, reinstalls the original operating system and hardware drivers, and reinstalls HP essential software (such as HP Support Assistant and HP Recovery Manager). Minimized Image Recovery does not reinstall the trial applications and games.

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Recover your HP notebook computer

Depending on the condition of the system, you can perform a recovery using one of the following methods:

  • Recovery when Windows 8 opens correctly.

  • Recovery when Windows 8 does not open correctly.

  • Recovery using recovery media, such as discs or a USB flash drive.

View a video on performing an HP system recovery on an HP notebook in Windows 8

(in English)

Recovery from Windows 8

If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 start menu.

  1. Turn off the computer.

  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .

  3. Turn on the computer.

  4. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.

    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes .

  5. Under I need immediate help , click Windows Recovery Environment .

    Figure 1: Windows Recovery Environment

    Illustration: HP Recovery Manager main screen, WIndows Recovery Environment circled
  6. Recovery Manager asks you if you want to reboot and enter the recovery environment. Click OK .

    Figure 2: Confirm System Recovery

    Illustration: Confirm choice to enter recovery environment
  7. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen appears. Click Troubleshoot .

    Figure 3: Choose an option screen

    Illustration: Choose an option screen
  8. On the Troubleshoot screen, click Recovery Manager .

    Figure 4: Troubleshoot screen

    Illustration: Troubleshoot screen
  9. On the operating system selection screen, click your operating system. Recovery Manager opens.

  10. Under I need immediate help , click Minimized Image Recovery .

    Figure 5: HP Recovery Manager main screen

  11. When Recovery Manager prompts you to back up your files, select a backup option:

    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , then click Next . Continue to the next step.

    • If you want to back up your personal files, follow these steps to create a backup.

      Figure 6: Backup options

      Illustration: Backup options
      1. Select Back up your files first (recommended) , then click Next .

      2. Select the method you want to use to choose files to back up:

        • If you want to identify the categories of files to back up, click Auto Selection . This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.

        • If you want to select individual files to back up, click User Selection , then click Next .

        Figure 7: Select a backup method

        Illustration: Select a backup method
      3. Depending on the method you selected, follow one of these steps:

        • Auto Selection (recommended) : Click to select the file types you want to back up, then click Next . The File Backup Wizard creates the list of files to back up.

          NOTE: This might take as long as 30 minutes to complete. Do not interrupt the backup process.

          Figure 8: Select file types to back up

          Illustration: Select file types to back up
        • User Selection : Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file. Then click Next .

          Figure 9: Select Compression or No Compression

          Illustration: Select Compression or No Compression

          Click Browse Files to choose the files to back up, then click Next .

          Select the files you want to back up, then click OK .

          Figure 10: Browse Files

          Illustration: Browse Files
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, then click Next .

        Figure 11: Choose a location to save the backup

        Illustration: Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, then click Next .

      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.

        Figure 12: Backup progress

        Illustration: Backup progress
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, then click Next to continue the recovery process.

        Figure 13: Backup complete

        Illustration: Backup complete

  12. The HP Recovery Manager Welcome screen displays. Read the on-screen information, then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord . Click Next to continue.

    Figure 14: HP Recovery Manager Welcome screen

    Illustration: HP Recovery Manager Welcome screen
  13. HP Recovery Manager prepares the computer for recovery.

    NOTE: This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.

    Figure 15: Recovery preparation

    Illustration: Recovery preparation
  14. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.

    Figure 16: Recovery preparation complete

    Illustration: Recovery Preparation complete
  15. Recovery Manager reformats the Windows partition and reinstalls the original software.

  16. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.

    Figure 17: Recovery complete

    Illustration: Recovery complete
  17. Once the setup is complete, turn off the computer, reconnect all devices and cables, then turn on the computer.

  18. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.

  19. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Recovery when Windows 8 does not start correctly

If Windows 8 does not open correctly, perform the following steps to recover the computer:

NOTE: If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message appears. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Starting the recovery from recovery discs or Starting the recovery from a USB flash drive .
  1. Turn off the computer.

  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .

  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the Choose your keyboard layout screen appears, then follow these instructions:

    1. Click to select the keyboard layout.

    2. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen appears. Click Troubleshoot .

      Figure 18: Choose an option screen

      Illustration: Choose an option screen
    3. On the Troubleshoot screen, click Recovery Manager .

      Figure 19: Troubleshoot screen

      Illustration: Troubleshoot screen
    4. On the operating system selection screen, click your operating system. Recovery Manager opens.

      Figure 20: OS selection screen

      Illustration:  OS selection screen
  4. Under I need immediate help , click Minimized Image Recovery .

    Figure 21: HP Recovery Manager main screen

  5. When Recovery Manager prompts you to back up your files, select a backup option:

    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , then click Next . Continue to the next step.

    • If you want to back up your personal files, follow these steps to create a backup.

      Figure 22: Backup options

      Illustration: Backup options
      1. Select Back up your files first (recommended) , then click Next .

      2. Select the method you want to use to choose files to back up:

        • If you want to identify the categories of files to back up, click Auto Selection . This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.

        • If you want to select individual files to back up, click User Selection , then click Next .

        Figure 23: Select a backup method

        Illustration: Select a backup method
      3. Depending on the method you selected, follow one of these steps:

        • Auto Selection (recommended) : Click to select the file types you want to back up, then click Next . The File Backup Wizard creates the list of files to back up.

          NOTE: This might take as long as 30 minutes to complete. Do not interrupt the backup process.

          Figure 24: Select file types to back up

          Illustration: Select file types to back up
        • User Selection : Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file. Then click Next .

          Figure 25: Select Compression or No Compression

          Illustration: Select Compression or No Compression

          Click Browse Files to choose the files to back up, then click Next .

          Select the files you want to back up, then click OK .

          Figure 26: Browse Files

          Illustration: Browse Files
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, then click Next .

        Figure 27: Choose a location to save the backup

        Illustration: Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, then click Next .

      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.

        Figure 28: Backup progress

        Illustration: Backup progress
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, then click Next to continue the recovery process.

        Figure 29: Backup complete

        Illustration: Backup complete
  6. The HP Recovery Manager Welcome screen displays. Read the on-screen information, then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord . Click Next to continue.

    Figure 30: HP Recovery Manager Welcome screen

    Illustration: HP Recovery Manager Welcome screen
  7. HP Recovery Manager prepares the computer for recovery.

    NOTE: This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.

    Figure 31: Recovery preparation

    Illustration: Recovery preparation
  8. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.

    Figure 32: Recovery preparation complete

    Illustration: Recovery Preparation complete
  9. Recovery Manager reformats the Windows partition and reinstalls the original software.

  10. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.

    Figure 33: Recovery complete

    Illustration: Recovery complete
  11. Once the setup is complete, turn off the computer, reconnect all devices and cables, then turn on the computer.

  12. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.

  13. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Recovery from recovery discs

Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.

NOTE: HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive in Windows 8 .
  1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .

  2. With the computer off, press and hold the power button to turn on the computer.

  3. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.

    Figure 34: Startup Menu

    Illustration: Startup Menu
  4. Press F9 to open the Boot Device Options menu.

  5. Use the up or down arrow key to select the CD/DVD drive. Then press Enter .

    Figure 35: Boot Option Menu

    Illustration: Boot Option Menu
    NOTE: More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE: If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disable Secure Boot on a notebook computer section in this document.
  6. A window might appear and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media , then click Next .

    Figure 36: Select Run program from media

    Illustration: Run program from media
  7. HP Recovery Manager opens. Select Minimized Image Recovery .

    Figure 37: HP Recovery Manager main screen

    Illustration: HP Recovery Manager main screen
  8. When Recovery Manager prompts you to back up your files, select a backup option:

    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , then click Next . Continue to the next step.

    • If you want to back up your personal files, follow these steps to create a backup.

      Figure 38: Backup options

      Illustration: Backup options
      1. Select Back up your files first (recommended) , then click Next .

      2. Select the method you want to use to choose files to back up:

        • If you want to identify the categories of files to back up, click Auto Selection . This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.

        • If you want to select individual files to back up, click User Selection , then click Next .

        Figure 39: Select a backup method

        Illustration: Select a backup method
      3. Depending on the method you selected, follow one of these steps:

        • Auto Selection (recommended) : Click to select the file types you want to back up, then click Next . The File Backup Wizard creates the list of files to back up.

          NOTE: This might take as long as 30 minutes to complete. Do not interrupt the backup process.

          Figure 40: Select file types to back up

          Illustration: Select file types to back up
        • User Selection : Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file. Then click Next .

          Figure 41: Select Compression or No Compression

          Illustration: Select Compression or No Compression

          Click Browse Files to choose the files to back up, then click Next .

          Select the files you want to back up, then click OK .

          Figure 42: Browse Files

          Illustration: Browse Files
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, then click Next .

        Figure 43: Choose a location to save the backup

        Illustration: Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, then click Next .

      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.

        Figure 44: Backup progress

        Illustration: Backup progress
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, then click Next to continue the recovery process.

        Figure 45: Backup complete

        Illustration: Backup complete
  9. HP Recovery Manager prepares the computer for recovery.

    NOTE: This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.

    Figure 46: Recovery preparation

    Illustration: Recovery preparation
  10. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.

    Figure 47: Insert the next recovery disc

    Illustration: Insert the next recovery disc
  11. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.

    Figure 48: Recovery preparation complete

    Illustration: Recovery Preparation complete
  12. Once the setup is complete, turn off the computer, reconnect all devices and cables, then turn on the computer.

  13. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.

  14. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Recovery from a USB flash drive

Perform the following steps to recover the computer using a USB flash drive.

NOTE: The process for recovering the computer using a USB flash drive is very similar to the process for recovering the computer from recovery discs. You can use the instructions in the Recovery from recovery discs section for clarification on the process for recovering the computer using a USB flash drive.
NOTE: For more information about saving a recovery image to a USB flash drive, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive in Windows 8 .
  1. Turn on the computer, and insert the USB flash drive into a USB port.

  2. Turn off the computer by pressing and holding the power button.

  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord .

  4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.

    Figure 49: Startup Menu

    Illustration: Startup Menu
  5. Press F9 to open the Boot Device Options menu.

  6. Use the up or down arrow key to select the USB flash drive. Then press Enter .

    NOTE: If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disable Secure Boot on a notebook computer section in this document.
  7. A window might appear and prompt you to choose whether to run Recovery Manager from the hard disk or from the USB drive inserted. If this window displays, select Run program from media , then click Next .

    Figure 50: Select Run program from media

    Illustration: Run program from media
  8. Follow the on-screen instructions to back up your data and recover your computer.

  9. Once the recovery and setup are complete, turn off the computer, reconnect all devices and cables, then turn on the computer.

  10. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.

  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

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Disable Secure Boot on a notebook computer

In some cases, it may be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.

  1. Use one of the following methods to open the Computer Setup Utility.

    • Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.

    • Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Then press F10 .

    To navigate the menus, choose menu screens by pressing the left or right arrow keys. Use the up or down arrow keys to move through the list of items on the menu screen. Press the Enter key to select an item and open a submenu. Then use the left and right arrow keys to modify the settings. Press the F10 key to save the changes and exit from a submenu, or press the Esc key to exit from a submenu without saving the changes.

  2. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options , then press Enter .

    Figure 51: System Configuration menu

    System Configuration menu

    Figure 52: Boot Options menu

    Boot Options menu
  3. Use the down arrow key to select Secure Boot , press the Enter key, then use the down arrow key to modify the setting to Disable .

  4. Press F10 to accept the changes and exit.

  5. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, the Operating System Boot Mode Change screen appears, prompting you to confirm the Boot Options change. Type the code shown on the screen, then press Enter to confirm the change.

  6. Use the left arrow key to select the File menu, use the down arrow key to select Save Changes and Exit , then press Enter to select Yes .

  7. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, use the power button to turn the computer off.

Recover your HP desktop computer

Depending on the condition of the system, you can perform a recovery using one of the following methods:

  • Recovery when Windows 8 opens correctly.

  • Recovery when Windows 8 does not open correctly.

  • Recovery using recovery media, such as discs or a USB flash drive.

View a video on performing an HP system recovery on an HP desktop PC in Windows 8

(in English)

Recovery from Windows 8

If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 start menu.

  1. Turn off the computer.

  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .

  3. Turn on the computer.

  4. Move your mouse to the upper right corner of the screen, click Search, and type recovery .

  5. In the search results on the left side of the screen, click Recovery Manager .

    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes .

  6. Under I need help immediately , click System Recovery .

    Figure 53: Recovery Manager main screen

    Illustration: Main Recovery Manager screen
  7. The Recovery Manager asks if you want to restore the computer to its original factory shipped condition. Click Yes , then click Next .

    Figure 54: Recovery Manager confirmation screen

    Recovery Manager confirmation screen
  8. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager window appears.

    NOTE: If the recovery partition on the hard disk drive is not functioning correctly, a set of recovery discs is needed to run a system recovery. Follow the instructions listed in the section Starting the recovery from recovery discs .

    Figure 55: Recovery Manager after restart

    Recovery Manager after restart
  9. Click System Recovery .

  10. When System Recovery prompts you to back up your files, select a backup option:

    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , then click Next . Continue to the next step.

    • If you want to back up your personal files, follow these steps to create a backup.

      Figure 56: Recovery Manager: Back up your files first

      Do you want to back up your files first?
      1. Select Back up your files first (recommended) , then click Next .

      2. Select the file types to back up, then click Next .

        Figure 57: File Backup window

        File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, then click Next .

        NOTE: If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.

        Figure 58: Choose backup location

        File backup window, choose backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, then click Next .

        Figure 59: File backup media inserted

        Illustration: File backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.

        Figure 60: Creating the backup media

        Illustration: Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, then click Next to continue the recovery process.

        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      1. Select Back up your files first (recommended) , then click Next .

      2. Select the file types to back up, then click Next .

        Figure 61: File Backup window

        File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, then click Next .

        NOTE: If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.

        Figure 62: Choose backup location

        File backup window, choose backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, then click Next .

        Figure 63: File backup media inserted

        Illustration: File backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.

        Figure 64: Creating the backup media

        Illustration: Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, then click Next to continue the recovery process.

        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.

      Figure 65: Data backup complete

      Illustration: Data backup complete
  11. Click OK in the warning that appears.

    Figure 66: Disconnect all devices warning

    Illustration: Warning to disconnect all devices

    Figure 67: User data reset warning

    Illustration: Warning that all user data will be lost
  12. Recovery Manager reformats the Windows partition and reinstalls the original software.

    Figure 68: Factory image restore progress

    Illustration: Factory image restore progress
  13. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.

    Figure 69: Restoration complete

    Illustration: Restoration complete
  14. Once the setup is complete, turn off the computer, reconnect all devices and cables, then turn on the computer.

  15. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.

  16. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Recovery when Windows 8 does not start correctly

If Windows 8 does not open correctly, perform the following steps to recover the computer:

NOTE: If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message appears. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Starting the recovery from recovery discs or Starting the recovery from a USB flash drive .
  1. Turn off the computer.

  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .

  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the first screen appears, then follow these instructions:

    1. Click to select language.

    2. Click to select the keyboard layout.

    3. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen appears. Click Troubleshoot .

      Figure 70: Choose an option screen

      Illustration: Choose an option screen
    4. On the Troubleshoot screen, click Recovery Manager . Recovery Manager opens.

      Figure 71: Troubleshoot screen

      Illustration: Troubleshoot screen
    5. On the OS selection screen, click your operating system. Recovery Manager opens.

  4. Recovery Manager opens. Under I need help immediately , click System Recovery .

    Figure 72: Recovery Manager main screen

    Illustration: Main Recovery Manager screen
  5. When System Recovery prompts you to back up your files, select a backup option:

    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , then click Next . Continue to the next step.

    • If you want to back up your personal files, follow these steps to create a backup.

      Figure 73: Recovery Manager: Back up your files first

      Do you want to back up your files first?
      1. Select Back up your files first (recommended) , then click Next .

      2. Select the file types to back up, then click Next .

        Figure 74: File Backup window

        File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, then click Next .

        NOTE: If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.

        Figure 75: Choose backup location

        File backup window, choose backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, then click Next .

        Figure 76: File backup media inserted

        Illustration: File backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.

        Figure 77: Creating the backup media

        Illustration: Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, then click Next to continue the recovery process.

        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.

      Figure 78: Data backup complete

      Illustration: Data backup complete
  6. Click OK in the warnings that appear.

    Figure 79: Disconnect all devices warning

    Illustration: Warning to disconnect all devices

    Figure 80: User data reset warning

    Illustration: Warning that all user data will be lost
  7. Recovery Manager reformats the Windows partition and reinstalls the original software.

    Figure 81: Factory image restore progress

    Illustration: Factory image restore progress
  8. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.

    Figure 82: Restoration complete

    Illustration: Restoration complete
  9. Once the setup is complete, turn off the computer, reconnect all devices and cables, then turn on the computer.

  10. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.

  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Recovery from recovery discs

Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.

NOTE: HP does not include recovery discs in the box its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support, or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive in Windows 8 .
  1. Turn on the computer, and insert the first recovery disc into the drive.

  2. Press and hold the power button to turn off the computer.

  3. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .

  4. Turn on the computer.

  5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.

  6. Use the up or down arrow key to select the CD/DVD drive. Then press Enter .

    Figure 83: Boot Option Menu

    Illustration: Boot Option Menu
    NOTE: More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE: If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disable Secure Boot and enable Legacy Support on a desktop computer section in this document.
  7. A window might appear and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media , then click Next .

    Figure 84: Select Run program from media

    Illustration: Run program from media
  8. Select an option based on the type of recovery discs you have:

    • Recovery discs created from your computer:

      Click Factory Reset under I need help immediately . If the next screen prompts you to confirm your choice, select Yes then click Next . If no confirmation screen displays, continue with the next step.

      Figure 85: Recovery Manager using user-created recovery discs

      Recovery Manager with user created recovery discs
    • Recovery discs received from HP support:

      Select one of the following options, depending on which selection is shown on your screen, then click Next .

      • Factory Reset - Reset the computer by erasing the entire drive and restoring to the factory setup

      • Reset the computer by erasing the entire drive and restoring to the factory setup

      Figure 86: Recovery Manager using HP-sent recovery discs

      Recovery Manager with HP-sent recovery discs
  9. When System Recovery prompts you to back up your files, select a backup option:

    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , then click Next . Continue to the next step.

    • If you want to back up your personal files, follow these steps to create a backup.

      Figure 87: Recovery Manager: Back up your files first

      Do you want to back up your files first?
      1. Select Back up your files first (recommended) , then click Next .

      2. Select the file types to back up, then click Next .

        Figure 88: File Backup window

        File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, then click Next .

        NOTE: If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.

        Figure 89: Choose backup location

        File backup window, choose backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, then click Next .

        Figure 90: File backup media inserted

        Illustration: File backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.

        Figure 91: Creating the backup media

        Illustration: Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, then click Next to continue the recovery process.

        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.

      Figure 92: Data backup complete

      Illustration: Data backup complete
  10. Click OK in the warnings that appear.

    Figure 93: Disconnect all devices warning

    Illustration: Warning to disconnect all devices

    Figure 94: User data reset warning

    Illustration: Warning that all user data will be lost
  11. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.

    Figure 95: Factory image restore progress

    Illustration: Factory image restore progress
  12. After system recovery is complete, remove the disc. If the tray does not eject the disc, press the eject button on the PC case to eject the disc.

    Figure 96: Restoration complete

    Illustration: Restoration complete
  13. Click Finish to restart the computer.

  14. Depending on which model of computer you have, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds and turn on the computer.

    NOTE: If you are using Support Sent Recovery discs sent from HP, it can take more than an hour to complete the recovery process. Do not interrupt the recovery process. The recovery process is complete when the Windows Setup screens appear.
  15. Complete Windows setup when the screens appear.

  16. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, then turn on the computer.

  17. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.

  18. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Recovery from a USB flash drive

Perform the following steps to recover the computer using a USB flash drive.

NOTE: For more information about saving a recovery image to a USB flash drive, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive in Windows 8 .
  1. Turn on the computer, and insert the USB flash drive into a USB port.

  2. Turn off the computer by pressing and holding the power button.

  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord .

  4. Turn on the computer.

  5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.

  6. Press F9 to open the Boot Device Options menu.

  7. Use the up or down arrow key to select the recovery USB device. Then press Enter .

    NOTE: If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disable Secure Boot and enable Legacy Support on a desktop computer section in this document.
  8. A window might appear and prompt you to choose whether to run Recovery Manager from the hard disk or from the media inserted. If this window displays, select Run program from media , then click Next .

    Figure 97: Select Run program from media

    Illustration: Run program from media
  9. Under I need help immediately , click System Recovery .

    Figure 98: System Recovery

    Illustration: System Recovery
  10. On the next screen, select Yes to confirm that you want to restore your computer to its original factory condition, then click Next to continue.

    Figure 99: Restore computer verification

    Restore computer verification
  11. When System Recovery prompts you to back up your files, select a backup option:

    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , then click Next . Continue to the next step.

    • If you want to back up your personal files, follow these steps to create a backup.

      Figure 100: Recovery Manager: Back up your files first

      Do you want to back up your files first?
      1. Select Back up your files first (recommended) , then click Next .

      2. Select the file types to back up, then click Next .

        Figure 101: File Backup window

        File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, then click Next .

        NOTE: If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.

        Figure 102: Choose backup location

        File backup window, choose backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, then click Next .

        Figure 103: File backup media inserted

        Illustration: File backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.

        Figure 104: Creating the backup media

        Illustration: Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, then click Next to continue the recovery process.

        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.

      Figure 105: Data backup complete

      Illustration: Data backup complete
  12. Click Next . A message displays warning you that all devices should be disconnected from the PC. Be sure all devices, except the recovery flash drive, are disconnected, then click OK .

    Figure 106: Disconnect all devices warning

    Illustration: Warning to disconnect all devices

    Figure 107: User data reset warning

    Illustration: Warning that all user data will be lost
  13. Read and respond to the screens as they appear. The restoration progress displays.

    Figure 108: Restoration progress

    Illustration: Restoration in progress
  14. Remove the USB flash drive from the USB port.

  15. Click Finish to restart your computer.

    Figure 109: Restoration complete

    Illustration: Restoration complete
  16. Depending on the model of your computer, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds, then turn on the computer.

  17. Complete Windows setup when the screens appear.

  18. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, then turn on the computer.

  19. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.

  20. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Disable Secure Boot and enable Legacy Boot on a desktop computer

In some cases, it may be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.

  1. Turn off the computer.

  2. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.

  3. Use the left and right arrow keys to select the Security menu, then use the up and down arrow keys to select Secure Boot Configuration , and then press Enter .

    Figure 110: Security menu

    Image of Security menu
  4. The Secure Boot Configuration warning displays. Press F10 to continue.

    Figure 111: Secure Boot Configuration

    Image of Secure Boot Configuration warning screen
  5. Use the up and down arrow keys to select Secure Boot , then use the left and right arrow keys to change the setting to Disable .

    Figure 112: Secure Boot Configuration

    Image of Secure Boot Configuration
  6. Use the up and down arrow keys to select Legacy Support , then use the left and right arrow keys to change the setting to Enable .

  7. Press F10 to accept the changes.

  8. Press F10 again, then press Enter twice to restart the computer.

    Figure 113: Save Changes and Exit

    Image of File Menu
  9. As soon as the computer starts, a message appears indicating that the boot mode has changed.

    Figure 114: Boot mode change message

    Boot mode change message
  10. Type the four-digit code shown in the message, then press Enter to confirm the change.

    NOTE: No text field displays for the code. This is expected behavior. When you type the numbers, the code is logged without a text field.

    The computer starts Windows 8.

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