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HP 3PAR StoreServ 7000 Storage - Installing Storage System Software

WARNING: HP 3PAR SmartStart cannot be used without Windows 2008 R2. To set up the Service Processor and HP 3PAR StoreServ Storage system, end user must access the setup wizards directly.
NOTE: Before begin, verify that end user has the information listed in the storage system software installation checklist.

Storage system software installation checklist

Before installing the storage system software, verify that:

  • All components are installed.

  • The storage system setup is verified, the storage system is powered on, and the LEDs are functioning correctly.

  • Either the Service Processor is installed and powered on, and end user have assigned an IP address; or the VSP is installed and connected, and end user has determined the temporary IP address.

  • The SP connection is established.

Figure 1: SP and storage system software installation checklist

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Installing storage software using HP 3PAR SmartStart

Use this procedure to install storage system software when running Windows 2008 R2 Server x64 Edition.

NOTE: If the end user cannot locate the HP 3PAR SmartStart DVD, call the HP Sales Representative at 1-800-334-5144.

Before inserting the HP 3PAR SmartStart DVD, the following system requirements must be met:

  • 1.0-GHz or higher processor

  • 1GB of installed RAM (2GB recommended)

  • CD-ROM or DVD-ROM drive

  • 1280 x 1024 or better screen resolution

SmartStart Online Help is supported in the following browser versions:

  • Internet Explorer 8 and 9

  • Mozilla Firefox 14 and 15

  1. Insert the HP 3PAR SmartStart DVD.

  2. Copy the SmartStart file to the local system.

  3. Open SmartStart, and follow the instructions.

NOTE: SmartStart may take up to five minutes to begin to install.

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Accessing the setup wizards using SmartStart

Use HP 3PAR SmartStart to set up the SP and the storage system. End user need to set up the SP and the storage system only once for each new storage system.

To set up and configure the SP:

  1. Verify the SP is on.

  2. Click the Set up the Service Processor link in SmartStart wizard Step 2, Set up systems.

End user needs to set up the SP and the storage system only once for each new storage system. To set up and configure the SP:

  1. Verify the SP is on.

  2. Click the Set up the Service Processor link in SmartStart wizard Step 2, Set up systems.

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Installing storage software when HP 3PAR SmartStart is not available

Use this procedure if end user are not running Windows 2008 R2 Server and are not using HP 3PAR SmartStart or SmartStart is not available. Review the prerequisites and information about storage and system components before proceeding.

Prerequisites:

Before end user install and set up the new HP 3PAR storage system, make sure end user have the following information:

  • End user must have administrator access to the Windows host systems end user plan to configure.

  • If end user is planning to configure a remote host system, he must be able to use the same ID and password to gain administrator acces sto both the system running SmartStart (the local host) and the remote host.

  • To configure storage, end user user account must be assigned either a Super or Edit role, or be granted these rights: host_create, vv_create, and vlun_create.

End user must verify that the following preliminary tasks are complete:

  • Cabling must be complete and the storage system LEDs indicate that cables are properly installed and the storage system is operating normally.

  • The HP 3PAR Service Processor is on the same internal network as the machine from which end user are using SmartStart.

  • Either end userr new HP 3PAR Service Processor is powered on, or end user have installed and launched the virtual Service Processor (using VMware ESX or Windows 2008 Hyper-V.

  • Access the Service Processor Setup Wizard on the SP at https://<SP IP Address>/sp/ SpSetupWizard.html.

  • Access the Storage System Setup Wizard on SPOCC at https://<SP IP Address>/sp/ SpSetupWizard.html. On the Service Processor - Support page, under Service Processor, click Storage System Setup Wizard in the Action column

NOTE: End user can also access the Storage System Setup Wizard directly at https://<SP IP>/sp/StorageSystemSetupWizard.html.

If end user is unable to complete SP or storage system setup, or if the end user receives errors in the setup wizards, click here to view the information on the HP 3PAR StoreServ 7000 Storage Troubleshooting Guide .

If end user is not running Windows 2008 R2 Server and are not using SmartStart and cannot access to the wizards at the URLs listed above, end user must manually connect to the storage system and SP and manually initialize the storage system software.

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Setting up the Service Processor (SP)

To open the SP setup wizard:

  1. In the IP Address text box:

    • If end user is setting up a VSP, enter the temporary SP IP address obtained in the VMware vSphere Client window Summary tab.

    • If end user is setting up a physical SP, enter the permanent IP address end user assigned using the Service Processor IP Address wizard.

  2. In the User Name text box, enter setupusr and leave the password blank. End user will change this password in the SP Setup wizard.

Welcome:

The Welcome page shows information needed to complete the wizard and set up the SP. Follow the instructions on each screen, then click next. The setup takes about 15 minutes. End user must have the following information:

  • SP network configuration:

    • The name to be assigned to the Service Processor.

    • IP address (IPv4 only)

    • Subnet mask and gateway, if end user is using custom settings.

    • DNS settings, if end user plans to enable the Domain Name System.

  • Remote support:

    • Proxy server settings (optional)

  • Time and region:

    • The current date and time or Network Time Protocol (NTP) server addresses, if end user plans to use automatic date/time configuration.

    • Time zone region (for example, America/Los Angeles)

Configuring SP networking:

In the IP Address, Subnet Mask, and Gateway text boxes:

  • If end user are setting up a VSP, enter the permanent IPv4 address end user want to assign to this VSP.

    CAUTION: Be sure to enter the permanent SP IP address. If end user continue to use the temporary SP IP address, end user might prevent additional system setups.
  • If end user are setting up a physical Service Processor, the IP address fields display the permanent IP address end user assigned in the Service Processor IP Setup wizard. For more information on determining and assigning the Service Processor IP address, click here to view the HP 3PAR StoreServ 7000 Storage Installation Guide .

To complete the SP Networking step, type the relevant information in completed Storage System Software Installation checklist from the HP 3PAR StoreServ 7000 Site Planning Manual.

Configuring remote support:

Remote Support enables HP to provide the best possible support for the storage system, including:

  • Timely remote service

  • Remote online software updates

  • Accelerated troubleshooting and issue resolution

Remote Support sends diagnostic information, such as system health statistics, configuration data, performance data, and system events to HP 3PAR Central. These diagnostics are required for HP to perform fault detection and analysis on the HP 3PAR StoreServ Storage system that help maximize the storage availability.

All remote communications are encrypted and transferred securely to HP 3PAR Central, and no end user application data is ever transferred. No other business information is collected, and the data is managed according to the HP Data Privacy policy. Click here to see more information .

  1. Enter proxy server settings, if applicable.

  2. To mask identifying information in all Service Processor log files, select the Make contents of Service Processor log files anonymous checkbox in the Advanced pane. When end user anonymize log files, the Remote Support process replaces object names in log files (such as TopSecretVirtualVolume) with meaningless sequential labels (such as VVnnn).

  3. Click Next to continue the SP configuration. This wizard will enable Remote Support upon completion.

NOTE: End user can complete SP setup even if the SP is not currently connected to the network. Be sure to set up the network to configure Remote Support. For more information on security and Remote Support, click here to view the HP 3PAR Secure Service Architecture white paper .

Configuring end user time zone:

On the Time and Region page, the Manual option is selected and is automatically populated with the current host’s web browser time by default. If end user select Automatic, complete the NTP Server(s) field and click Test to get the specified NTP time. To configure the time zone, select end userr continental region (Africa, Antarctica, Asia, Australasia, Europe, North America, or South America) and the city or country closest to end user from the drop-down lists.

NOTE: The time zones used in this wizard are based on the time zones listed in the tz database, also known as the zoneinfo database or IANA Time Zone Database.

Changing passwords:

  • Type a new, secure password for the username setupusr. End user will use this username and password to access the Storage System Setup wizard and set up storage system.

  • Type a new, secure password for the username for the Service Processor Onsite Customer Care (SPOCC) (3parcust).

For more information on assigning these passwords, click here to see the completed Storage System Software Installation checklist .

NOTE: To reset a password for the SP, log into SPOCC. If end user have lost all SP passwords and are unable to log into SPOCC, end user must reimage the SP.

Summary:

The Summary page shows all options selected and cannot be modified. To modify, click Prev. To proceed, click Next.

Applying settings:

The Apply settings page shows the setup process and operation status. Arrows indicate that the operation is in progress and the check icons indicate that the operation is complete.

Troubleshooting:

  • Troubleshooting duplicate IP address issues:

    If the wizard cannot configure the permanent IP address end user entered because it is already in use:

    1. Click Stop to stop the Apply Settings process and return to the Service Processor Setup wizard.

    2. Click the Prev button until reach Step 2: SP Networking.

    3. Determine an available IPv4 address to use for the Service Processor and enter that IP address in the IP Address text box.

    4. Click the Next button until it returns to Step 7: Apply Settings. (do not re-enter any other Service Processor settings.) The wizard automatically begins to apply the settings again.

  • Troubleshooting duplicate IP address issues:

    If the Service Processor displays a Page Not Found or similar message, the permanent Service Processor IP address entered is not a valid address. End user must set up the Service Processor again.

    1. Restart the SP Setup wizard:

      • If end user is using a physical Service Processor, return to the Set IP Address wizard and set up a new, valid IP address. For more information on determining and assigning the Service Processor IP address, click here to view the HP 3PAR StoreServ 7000 Storage Installation Guide . After setting up the new IP address, use that new permanent IP address to restart the Service Processor Setup wizard (in other words, enter the URL https://<permanent SP IP address>/sp/SpSetupWizard.html).

      • If end user is using a Virtual Service Processor (VSP), use the temporary SP IP address to restart the Service Processor Setup wizard (in other words, enter the URL https://<temporary SP IP address>/sp/SpSetupWizard.html).

    2. Proceed through the Service Processor Setup wizard, re-entering Service Processor settings. (The Service Processor ID is already set; do not reset the ID.)

Finish page:

To access the Storage System Setup wizard and set up the storage system:

  • If launching from the HP 3PAR SmartStart CD, click Finish to close the wizard and return to SmartStart to proceed.

  • If launching from the SP URL, click Launch to proceed to the Storage System Setup Wizard or Service Processor Onsite Customer Care (SPOCC).

Verifying the HP 3PAR Operating System (OS):

After completing the Service Processor Setup Wizard process, verify that the HP 3PAR OS is installed on SP. To check the version of the HP 3PAR OS installed on SP, use the SPmaint module in SPOCC to display the SP version. To add the HP 3PAR OS, use the SPmaint module in SPOCC to upgrade the HP 3PAR OS. For more information, click here to view the HP 3PAR Service Processor Onsite Customer Care (SPOCC) User’s Guide .

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Setting up the storage system

End user must initialize the storage system before configuring it. The Storage System Setup wizard verifies the storage system configuration, initializes the storage system, and runs initialization tests on the storage system.

If end user is accessing the Storage System Setup wizard from SPOCC, enter the SP network address to access SPOCC and locate the wizard in the Support module.

Opening the storage system setup wizard:

To open the Storage System Setup wizard:

  1. If end user need to re-enter the IP address, enter the permanent SP IP address.

  2. Enter the setupusr username.

  3. Enter the password for setupusr end user created in the Service Processor Setup wizard.

Welcome:

The Welcome page shows information needed to complete the wizard and set up the SP. Follow the instructions on each page, then click Next. end user will need end user storage system serial number and IP address used in the SP Setup Wizard to proceed.

The wizard help end user perform a new setup of end userr HP 3PAR storage system. The setup process takes 20 minutes to 2 hours, depending on the configuration. End user must have the following information:

  • HP 3PAR Storage System serial number. End user can find this information on end user storage system and in the HP 3PAR Systems Assurance Document.

  • The name to assign to the storage system.

  • Storage system networking information:

    • IP address (IPvs4 only)

    • Subnet mask and gateway

  • Time zone information:

    • The current date and time or Network Time Protocol (NTP) server addresses, if end user plan to use automatic date/time configuration.

    • Time zone region (for example, America/Los Angeles)

NOTE: During the initial storage system setup process, the Service Processor must be on the same network as the storage system end user are configuring.

Entering the storage system serial number:

On the Enter Storage System page, enter the storage system serial number. This 7-digit number is located on the tab that protrudes from the lower right of the rear of the enclosure chassis, and begins with 16 (for example, SN: 1624635).

Verifying the storage system:

On the Verify Storage System page, verify that the correct storage system that end user want to setup displays, then click Next.

Configuring networking:

On the Configure Networking page, complete the required fields. Enter the name and IP address information for end userr new HP 3PAR storage system.

Configuring time:

  • Copy the time zone settings from the Service Processor to the storage system.

  • Enter a specific date and time.

  • Use the date and time settings on NTP server, if applicable.

  • Select continental region (Africa, Antarctica, Asia, Australasia, Europe, North America, or South America) and the city or country from the drop-down lists that are based on the tz database.

Changing the password:

On the Change Password page, enter a new, secure password for the storage system username 3paradm.

Verifying configuration:

The Verify Configuration page shows all options selected and cannot be modified. To modify, click Prev. To proceed, click Next.

Progress page:

The Progress page shows the setup process and operation status. Arrows indicate that the operation is in progress and the check icons indicate that the operation is complete.

NOTE: The Setup system volumes operation can progress for up to 40 minutes before a progress indicator displays. Do not attempt to cancel out of the Progress screen, as the setup is proceeding.

Results:

  1. After the Storage System Setup wizard initializes the storage system, click Finish in the Setup Progress and Results page to exit the Storage System Setup wizard.

    NOTE: The wizard continues to run tests in the background after end user have exited the Storage System Setup wizard. If these tests discover any issues, the HP 3PAR Management Console will display details in the Alert tab relevant to the issue.
    • If end users are using SmartStart, continue to SmartStart wizard Step 3, Connect to the storage system.

    • If end users are not using SmartStart, insert the HP 3PAR Management Console DVD and install the Management Console. Use the Management Console to configure end userr ports and storage.

  2. If launching from SPOCC, click Finish to completed setup, then insert the HP 3PAR Management Console CD included with end user storage system to continue installing storage.

  3. When end users have completed setup and configuration, set up Local Notification. Local Notification configures end user HP 3PAR storage system to email end user alerts as issues occur (for example, a CPG becomes low on space, a disk drive fails, and so on). To set up Local Notification, use SPOCC's Setup module.

Troubleshooting: adding the storage system to the SP:

If the wizard is not able to successfully add HP 3PAR StoreServ Storage system to the Service Processor, use the SPmaint module in SPOCC to add the storage system (also called the InServ) to SP.

Validating Remote Support:

End user must validate that Remote Support is functioning correctly. To do so, use the SPmaint module in HP 3PAR Service Processor Onsite Customer Care (SPOCC).

  1. Log into SPOCC (https://<SP IP>).

  2. Click SPmaint, Network Configuration, Test 3PAR Secure Service Collector Server.

  3. Verify that SPOCC displays Connectivity test to HP 3PAR Secure Service Collector Server successful.

  4. Verify that the Service Processor is transferring files successfully:

    1. Click Home to return to the SPOCC home page. The Transfer Status entry indicates the overall status of SP file transfer.

    2. To access the SP File Transfer Monitor, click Transfer Status.

    3. Verify that SP file transfer is successful:

      • The Last transfer status entry should include information about the last SP transfer, including the date and time and a status of OK.

      • The number of files on transfer queue and retry queue should be 0 (zero), which indicates the SP is currently able to pass files to the transport layer.

      • The Service Processor upload queue and SSAgent upload queue show the number of files in the queue and should display the date, time, and filename of the most recent file to start uploading. If this queue becomes long, the Service Processor is encountering transfer issues. To remedy the situation, contact HP support.

The SP File Transfer Monitor refreshes every 15 seconds.

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Installing the Management Console when HP 3PAR SmartStart is not available

  1. Insert the Management Console DVD.

  2. Follow the setup instructions. If the end user encounters issues, view the Management Console readme document.

NOTE: To log into the storage system using the Management Console, enter username 3paradm and the 3paradm password in the Storage System Setup wizard.

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Link to the list of available documents

Click here to view the list of available documents for HP 3PAR StoreServ 7000 Storage .

NOTE: The URL is case sensitive where ever SpSetupWizard.html is used

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