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HP PCs - Using Norton Internet Security 2013 (Windows 8)

This document pertains to HP and Compaq computers with Windows 8 and Norton Internet Security 2013.

Norton Internet Security helps keep your computer safe from security threats or privacy intrusions. It runs in the background to detect spyware, viruses, and other network intrusions.

Opening Norton Internet Security

The first time you open Norton Internet Security, you may be prompted to run configuration steps, including a full system scan. Perform these steps to ensure system security.

To open Norton Internet Security, double-click the Norton Internet Security icon on the Desktop.

Or

Press the Windows + Q keys on the keyboard.

Type Norton Internet into the Search field for Apps, and then click Norton Internet Security from the list of results.

Figure 1: Search for Norton Internet

Image of the Windows 8 App search for Norton Internet Security

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Activating a Norton Internet Security account

Create and activate a Norton Account to manage all of your Norton subscriptions, receive enhanced support and get access to the latest product updates. Additionally, Norton Account stores the product activation key. You can access the key at any time by logging into your account.

NOTE: If you do not activate Norton Internet Security, the subscription expires after a short time. Norton Internet Security will not function after this time. Activate Norton Internet Security to protect your computer for the duration of the entire subscription.

Follow these steps to activate a Norton Account:

  1. When opening Norton Internet Security for the first time, the Activation screen displays.

    Enter your email address, and then click Next.

    Figure 2: Norton Account activation

    Image of the Norton Account activation screen.
  2. If you already have a Norton Account, enter your password, and then click Sign In.

    Figure 3: Sign into Norton Account

    Image of the Activation screen.

    If you do not have a Norton Account, enter the information requested on the next screen, and then click Next.

    Figure 4: Norton Account information

    Image of the Norton Account information screen.
  3. Click Done in the final window to complete the activation.

  4. You will receive an email from Norton confirming the email address. Open the email and click Confirm now to complete the process. The email also includes additional information and links to access Norton products and services.

Using LiveUpdate

LiveUpdate checks the Symantec website for the latest updates to virus and spyware definitions. You can configure LiveUpdate to run automatically or you can run LiveUpdate manually at any time.

Setting up LiveUpdate to run automatically

By default, LiveUpdate is set up to run automatically. When the computer is connected to the Internet, LiveUpdate automatically checks with a remote Internet server to update and install the latest protection tools.

Follow these steps to verify that LiveUpdate is set up to run automatically:

  1. Open Norton Internet Security.

  2. Click Settings.

    Figure 5: Norton Internet Security

    Image of Norton Internet Security, showing location of Settings option.
  3. On the Computer tab, click Updates, and then make sure the bar next to Automatic LiveUpdate is in the On position.

    Figure 6: Update settings

    Image of the Settings screen showing Updates - Automatic LiveUpdates On.
  4. Click OK.

Manually running LiveUpdate

You can run LiveUpdate at any time to check for updates. Use these steps to manually run LiveUpdate:

  1. Click LiveUpdate on the Norton Internet Security main page.

    Figure 7: LiveUpdate

    Image of Norton Internet Security, showing location of LiveUpdate.
  2. The LiveUpdate window opens. Click Run LiveUpdate.

    Figure 8: Run Live Updates

    Image of the Run LiveUpdate screen.
  3. LiveUpdate checks for updates, and downloads and processes any updates it finds.

    Figure 9: Norton LiveUpdate

    Image of the Norton LiveUpdate in progress.
  4. When LiveUpdate is complete, click View Summary to view details of installed updates.

  5. If LiveUpdate has downloaded a new program, a restart may be required. Click Restart Now to restart the computer.

    Figure 10: Norton LiveUpdate results screen

    Image of Norton LiveUpdate results screen.

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Scanning the computer for viruses and spyware

Follow these steps to scan for viruses and spyware at any time:

  1. Click Scan Now on the Norton Internet Security main page.

    NOTE: This scan can take several minutes to complete, but you can use your computer during the scan.

    Figure 11: Scan Now

    Image of Norton Internet Security main page - Scan Now location.
  2. In the Computer Scan section, click Full System Scan.

    Figure 12: Full System Scan

    Image of Computer Scan screen - Full System Scan option.
  • If no problems are found, a window opens stating No viruses or other security risks were found.

    Figure 13: No security risks were found

    Full System Scan results showing no security risks found.
  • If problems are found and Norton Internet Security fixed them during the scan, a window opens stating All Threats Resolved.

    Figure 14: Threats Detected and fixed

    Full System Scan results showing all security threats resolved.
  • If a problem is found, Norton Internet Security indicates that there are threats detected. To fix a problem that was found, select an action such as Fix from the Action drop-down list, and then click Go.

    Figure 15: Threats Detected

    Image of screen showing items that require attention.

Scheduling system scans

By default, Norton Internet Security performs a Full System Scan every month. Follow these steps to change the frequency of Full System Scans:

  1. Click Settings on the Norton Internet Security main page.

    Figure 16: Norton Internet Security

    Image of Norton Internet Security, showing location of Settings option.
  2. Click Computer Scan, and then click Full System Scan.

    Figure 17: Computer Scan

    Image of Settings window with Computer Scan and Full System Scan highlighted.
  3. Select Scan Schedule options for scan frequency and run conditions, and then click Next.

    Figure 18: Scan Schedule

    Image of Edit Scan screen.
  4. Click Next. The Scan Options window opens.

    Figure 19: Scan Options

    Image of Scan Options screen.
  5. Select items to be scanned, and then click Save.

    NOTE: If the scan schedule was not changed, the Save button is not available. To return to the Settings screen, press Cancel.

Excluding items from scans

You can exclude specific files and folders from being scanned, in order to speed up system scans. Follow these steps to exclude items from scans:

  1. Click Settings on the Norton Internet Security main page.

    Figure 20: Norton Internet Security

    Image of Norton Internet Security, showing location of Settings option.
  2. On the Computer tab, click AntiVirus and SONAR Exclusions.

    Figure 21: AntiVirus and SONAR Exclusions

    Image of Settings screen, Computer option - Antivirus and SONAR Exclusions highlighted.
  3. Click Configure [+] next to Item to Exclude from Scans.

  4. Click Add.

    Figure 22: Scan Exclusions

    Image of Scan Exclusions screen.
  5. Click the Browse button and navigate to the folder or file to exclude from scans.

    Figure 23: Add Item

    Image of Add Item window.
  6. Click OK, and then click OK again.

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Using the Firewall

A firewall constantly checks network activity and prevents unwanted inbound and outbound network traffic. By default, the firewall is on and set to monitor network activity automatically. However, there are times when assistance is needed or you want to adjust how the firewall behaves.

The following symptoms can occur when a firewall is on:

  • Software does not connect to the Internet, such as online banking software or games played over the Internet.

  • An error occurs when you try to use software to connect to a network.

  • Software cannot receive data from the Internet. A good example of this is instant messaging software not receiving voice audio or webcam images.

To prevent these types of problems, you can disable the firewall (not recommended) or allow network access to the software program that needs access (recommended).

  1. Click Settings on the Norton Internet Security main page.

    Figure 24: Norton Internet Security

    Image of Norton Internet Security, showing location of Settings option.
  2. Click the Network tab.

  3. Click Smart Firewall.

    Figure 25: Smart Firewall

    Image of Settings screen, Network option - Smart Firewall.
  4. Do one of the following:

    • If you want to disable the firewall completely (not recommended), slide the Smart Firewall button to the Off position, and then click OK. You are done.

    • To give a software program access to the network, make sure the Smart Firewall button is in the On position. Then click Configure [+] next to Program Control and continue using these steps.

  5. Select the software program that requires access and then select Allow from the drop-down menu.

    Figure 26: Program Control

    Image of Program Control screen.

    If the program is not in the list, click the Add button and browse to its executable file to add it to the list.

  6. Click Apply, and then click OK.

    The software program now has access to the Internet.

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Setting up intrusion detection notification

Norton Internet Security 2013 uses Intrusion Signatures to notify you when a software program attempts to access the network.

Use the following steps to customize intrusion signatures to fit your needs:

  1. Click Settings on the Norton Internet Security main page.

    Figure 27: Norton Internet Security

    Image of Norton Internet Security, showing location of Settings option.
  2. Click the Network tab.

  3. Click Intrusion Prevention.

    Figure 28: Intrusion Prevention

    Image of Settings screen, Network option - Intrusion Prevention.
  4. Make sure that Intrusion Prevention and Notifications are in the On position.

Manage intrusion notifications

If you want to stop receiving certain notifications, use the following steps:

  1. Click Configure [+] next to Intrusion Signatures.

  2. Remove the check next to message types that you do not want to receive, and click Properties.

    Figure 29: Intrusion Signatures

    Image of the active Intrusion Signatures.
  3. Remove the check from the box next to Notify me when this signature is detected.

  4. Click OK.

    Figure 30: Signature Properties

    Image of the  Signature Properties screen.
  5. Notification is turned off for the selected items.

Using the Phishing Filter

Phishing is a term that describes a malicious attempt to steal your personal information and credit card information. Typically this is done by luring the reader of an email to a Web site where the reader enters personal information into a Web page.

To counter this type of security threat, Norton Internet Security 2013 includes a phishing filter. Enabled by default, it appears as an informational bar in the Web browser. When a threat is detected the bar turns red and displays important information in the form of a Web page.

Follow these steps to change the antiphishing settings:

  1. Click Settings on the Norton Internet Security main page.

    Figure 31: Norton Internet Security

    Image of Norton Internet Security, showing location of Settings option.
  2. Click the Web tab.

  3. Click Safe Surfing.

    Figure 32: Safe Surfing

    Image of the Settings window, Web option - Safe Surfing.
  4. Use the button next to Antiphishing to turn antiphishing on or off.

    Figure 33: Antiphishing

    Image of antiphishing on/off option.

Checking the trust level of programs and processes

Norton Internet Security can check the security status of every computer process in use. Some processes run in the background, so you may not even know they are running. Norton Internet Security can detect hidden processes that may be harmful to your computer. Norton Internet Security also identifies trusted processes that do not need to be scanned. This allows Norton Internet Security to skip these processes and helps the computer to run faster.

  1. Click Scan Now on the Norton Internet Security main page.

    Figure 34: Scan Now

    Image of Norton Internet Security main page with Scan Now highlighted.
  2. Click Reputation Scan.

    Figure 35: Reputation Scan

    Image of Computer Scan -  Reputation Scan option.
  3. Click Full System Scan.

    Figure 36: Full System Scan

    Image of Reputation Scan - Full System Scan option.
  4. Norton Reputation Scan lists information about each program and process being used by the computer.

    Figure 37: Norton Reputation Scan results

    Image of Norton Reputation Scan results screen.

Using Norton Studio

Norton Studio enables you to view and manage all your computers and devices that have Norton installed. It is a free addition to Norton Internet Security. The first time you open Norton Studio, you are asked to activate the application.

Follow these steps to use Norton Studio:

  1. To use Norton Studio, click the Studio icon on the Start menu.

    Or

  2. Click Studio on the right side of the Norton Internet Security main page.

    Figure 38: Norton Studio

    Image of Norton Internet Security - Studio option.
  3. Enter your Norton Studio account email and password, and then click Next.

  4. If this is the first time you have opened Norton Studio, you will need to setup a Norton Studio account.

    Click Go to Windows Store, and follow the instructions to create an account.

    Figure 39: Activate Norton Studio

    Image of Norton Internet Security - Studio option - Go to Windows store.

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Using Norton Online Family

Norton Online Family enables you to monitor the sites visited on your home computers, set rules for different computer accounts, and provides guidance for talking to children about safe online behavior.

Follow these steps to use Norton Online Family:

  1. Click Online Family on the right side of the Norton Internet Security main page.

    Figure 40: Online Family

    Image of Norton Internet Security - Online Family option.
  2. Enter your Norton Family account email and password, and then click OK.

    If you have not used Norton Online Family before, click the Click here link. A Web page opens with instructions for downloading and configuring Norton Online Family.

    Figure 41: Setup Online Family

    Image of Norton Family Configure your Account screen.

    If you have downloaded and installed Norton Online Family, the status displays after you log in.

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Using Norton Safe Web to check the safety of a Web site

Follow these steps to check the safety of a Web site before you visit it:

  1. Click Safe Web on the right side of the main page.

    Figure 42: Safe Web

    Image of Norton Internet Security main screen - Safe Web option.
  2. Enter the URL for the site (for example, http://www.hp.com), and then click Check Site.

  3. A Web page opens showing Norton's safety rating for this site.

Scanning your Facebook Wall

Follow these steps to enable Norton Internet Security to check the safety of items on your Facebook wall:

  1. Click Scan Now on the main page.

  2. Click Scan Facebook Wall, and then click Scan My Facebook Wall.

    Figure 43: Scan Facebook Wall

    Image of Scan Facebook Wall screen.
  3. The Web browser opens to Facebook. Log in and enable the Norton app to secure your Facebook Wall.

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Improving computer startup time using Startup Manager

Use Norton Startup Manager to set which programs are launched when the computer starts. You can also set some programs to start on a delay. Follow these steps to use Startup Manager:

  1. Click Performance on the main page.

    Figure 44: Norton Internet Security

    Image of Norton Internet Security main page - Performance option.
  2. Click Startup Manager.

    Figure 45: Performance

    Image of Performance screen - Startup Manager option.
  3. To prevent a software application from opening when the computer is turned on, remove the check from the On/Off box.

    Figure 46: Startup Manager

    Image of Startup Manager screen.

    To delay the opening of an application, check the Delay Start box.

  4. Click Apply.

Viewing the Network Security Map

The Network Security Map shows the security status of the network and all the computers on the network. Follow these steps to view the map:

  1. Click Advanced on the main page.

    Figure 47: Norton Internet Security

    Image of Norton Internet Security main page with Advanced highlighted.
  2. Under Network Protection, click Network Security Map.

    Figure 48: Network Security Map

    Image of Advanced screen with Network Security Map highlighted.
  3. The first time you open the Network Map, Norton Internet Security initializes a network component. Click Continue.

    Figure 49: Product Configuration

    Image of Product Configuration screen.
  4. Click Close.

  5. If the Network Security Overview window displays, click OK.

    The Network Security Map opens.

    Figure 50: Network Security Map

    Image of Network Security Map.

Managing your Norton Internet Security subscription

Norton Internet Security comes with a subscription to protection updates against new threats. If the subscription has not expired, the amount of time remaining on the subscription is listed in the Norton Internet Security window.

Figure 51: Subscription status

Image of Norton Internet Security main page with Subscription Status highlighted.

To extend the subscription, click Renew. In the Subscription window that opens, click Renew My Subscription. Norton Internet Security opens a web browser to the Symantec website, where you can renew the subscription or purchase a product upgrade, if available.

Figure 52: Subscription renewal

Image of Subscription renewal screen.

If the subscription expires, Norton Internet Security is disabled and will not function.

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Using Norton Tasks

The Norton Tasks window lists all of the background tasks that Norton Internet Security performs.

Follow these steps to view the Norton Tasks window:

  1. Click Performance on the main window.

    Figure 53: Norton Internet Security

    Image of Norton Internet Security - Performance option.
  2. Click Norton Tasks.

    Figure 54: Performance

    Image of Performance screen with Norton Tasks highlighted.

    Norton Tasks opens.

    Figure 55: Norton Tasks

    Image of Norton Tasks screen.

How do I know if there is a security problem?

You can use Norton Internet Security to check for security problems in a few different ways.

Open Norton Internet Security and check the system status

Norton Internet Security appears similar to the following figure when your system is secure and protection tools are up to date; no action is required.

Figure 56: Secure status

Image of Norton Internet Security main page - Secure.

When Norton Internet Security recognizes a security issue that needs your attention, it displays a screen similar to the one below.

Figure 57: At Risk

Image of At Risk screen.

Click the Fix Now button. Norton automatically fixes the security breach.

Run a system scan

If you fear that your computer has a security problem, you should run a full system scan. For instructions on running a scan, go to Scanning the computer for viruses and spyware .

If Norton Internet Security detects issues that threaten your system's data or its ability to perform effectively and safely, it displays the following screen.

Figure 58: Threats Detected

Image of screen showing items thar require attention.

Select Fix from the drop-down list and then click Go.

Check the Norton Internet Security icon in the Notification area

The Norton Internet Security icon in the Notification area of the taskbar gives status indicators to communicate whether your system is safe or unprotected.

If the icon has a red x (), the system is at risk. If the icon has a green check mark (), the system is secure.

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Related Support

Norton support specifically for HP Customers: Norton Support for HP Customers Non-HP site

Symantec technical issues support: Symantec technical issues support Non-HP site

Norton updates and downloads: Norton updates and downloads Non-HP site

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