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HP and Compaq Desktop PCs - PC Stops at Black Screen with Flashing Cursor (Windows XP)
This document pertains to HP and Compaq Desktop PCs with Windows XP.
When the computer is turned on a boot menu appears showing several boot options to select. Regardless of which boot option is selected, the monitor then displays a black or blank screen with only a blinking cursor in the left top corner of the screen.
Resolving the blank screen
Follow the instructions below in order to fix this issue:
If the blank screen persists or it is not possible to enter Safe Mode perform a system recovery by following the instructions of the document HP and Compaq Desktop PCs - Performing a System Recovery in Microsoft Windows XP .
Preventing the blank screen
If disconnecting devices from the PC resolved the startup issue, re-attach one device and then restart the PC.
If this is successful, re-attach the next device and restart the computer again. Repeat this process until you find the device that is preventing the PC from starting properly. Contact its manufacturer for advice on this issue.
Please, keep your PC software updated in order to possibly prevent the error from occurring in the future: