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HP Printers - Setup the printer in OS X 10.7 or newerPrinters with HP driver only at www.hp.com Step one: Run Apple Software Update (ASU) Step two: Add the printer using a USB, network, or AirPrint connection IntroductionThis document applies to HP LaserJet, HP LaserJet Pro, HP LaserJet Enterprise, and HP Officejet Enterprise printer models.
NOTE: For newer printers such as HP PageWide Enterprise models, go to
123.hp.com/PageWide
or
123.hp.com/LaserJet
to download the driver.
If your printer supported OS X 10.9 or 10.10, it should continue to support OS X El Capitan (v10.11). Many printers are also supported in older Mac operating systems including OS X 10.7 and OS X 10.8. When you upgrade the computer to a new Mac OS, your HP printer software should continue to function normally. The HP driver for most HP LaserJets is available now from Apple Software Update (ASU).
NOTE: There is no CD available. HP driver updates are only available via download from ASU or HP.com.
If you are Macintosh user with one of the following scenarios, use the steps in this document to obtain the latest HP software from Apple Software Update.
Using older HP softwareWhen you have a new Macintosh computer with the latest OS X 10.x operating system that you want to use with an existing HP printer, do not use older HP software because it might not be compatible. If you try to install the original CD that came with the printer or an HP driver download created for a previous operating system, it most likely will not install and you might receive an 'Unsupported Operating System' message. If you receive this message, download the latest HP driver available from ASU or obtain the latest HP driver (where available) from HP.com. Using HP fax or scan softwareWhile most HP LaserJet printers are supported in OS X 10.7 and newer, some older HP LaserJet printers do not have fax or scan software functionality available in the HP software update. Printers with HP driver only at www.hp.comMost HP LaserJet printers are supported. If you were unable to obtain an update for your printer through Apple Software Update, your printer might have a .dmg driver download posted at www.hp.com/go/support , or it might not be supported. For more information, go to Printers supported in OS X 10.7 or OS X 10.8 or to Printers supported in OS X 10.9 and newer .
NOTE: Some supported printers do NOT have an update available through Apple Software Update (ASU). These models are only supported in OS X 10.7 and newer with a .dmg driver download available from www.hp.com.
Step one: Run Apple Software Update (ASU)Run Apple Software Update (ASU) to update the Mac system database.
Step two: Add the printer using a USB, network, or AirPrint connectionUse only one of the following methods (USB, network, or AirPrint) to add the printer.
NOTE: If you have a computer that us running OS X 10.7 and newer and no HP software installed yet (new printer), upgrade the computer to the latest operating system, and then follow the steps in this section to use Apple Software Update to obtain the latest HP driver for your new printer.
Method one: Add a printer using a USB connectionTo update the printer drivers and software for use in the latest OS X 10.x operating system, use one of the following methods:
Method two: Add a printer using a network connectionTo update the printer drivers and software, use one of the following methods:
NOTE: If your printer supports scanning, you can use the Preview or the Image Capture application to scan. For more information, go to
Scan in OS X 10.7 and newer
.
Method three: Add an AirPrint-compatible printer (network only)Adding an AirPrint-compatible printer to a Mac is a quick and easy way to use your printer without installing a driver or downloading any software. Apple's AirPrint provides basic functionality for AirPrint-compatible printers that are connected to a wireless or wired (Ethernet) network. This feature is available only with AirPrint-compatible printers.
NOTE: Some older HP printers do not yet have a driver available in Apple Software Update (ASU). These printers MUST use Airprint to print until the ASU driver becomes available. These printers might also have a driver available on HP.com in Fall 2014.
To add an AirPrint-compatible printer in the latest Mac OS, follow these steps:
NOTE: AirPrint is not supported via USB.
If you are connected via USB, try using the software created for the printer for OS X 10.7, OS X 10.8, or OS X 10.9 until the driver becomes available in Apple Software Update. In the meantime, use Apple's AirPrint to print on a network until the driver becomes available.
Troubleshooting error messages received during installationWhen you have a new Macintosh computer with the latest operating system installed such as OS X 10.10 Yosemite that you want to use with an existing HP printer, do not use older HP software. Older HP software for Mac OS X 10.3 - 10.7 might not be compatible with OS X 10.10 Yosemite. This includes either the HP software CD that originally came with your printer or an HP driver previously downloaded from www.hp.com. If you try to install older software on a newer operating system such as OS X 10.10 Yosemite, you might receive one or more of the following error messages:
NOTE: HP always recommends updating to the latest firmware version to ensure the best printer performance.
If you receive one of these messages, obtain the latest HP driver or software update from Apple Software Update (ASU) or download the latest HP driver update (.dmg) from www.hp.com/go/support as soon as it becomes available. About Apple Software Update (ASU) and HP softwareHP provides updated print drivers and software for most HP printers. These updates are available through Apple Software Update (ASU). Additionally, if you own an AirPrint-enabled printer, you can easily add it to a Mac without downloading any additional software by using ASU. Apple Software Update is a quick and easy software download method available directly through the Mac OS. You do not need to download a driver from HP Software & Driver Downloads if you install using Apple Software Update. This download method includes the HP print driver. Depending on your printer, the HP driver update from ASU might include one or more of the following software components.
NOTE: If your HP printer was previously set up and working with OS X 10.6 and newer, your printer is still supported after you update your Mac to the latest operating system. HP recommends that you run Apple Software Update to make sure that you have the latest HP software installed.
After new Mac releases, HP typically releases full HP software packages for select printer models. These packages, available from HP.com, include the HP installer with network setup and HP Scan software. This schedule delay allows time for full testing and quality assurance from HP against the final Mac OS release. When to use Apple Software Update HP recommends that you use this installation method in the following cases:
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