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CUSTOMER ADVISORY: HP SmartArray P212 controller with version 3.66 and earlier firmware can lose connection to internal SAS tape drives

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02910650

Version: 1

CUSTOMER ADVISORY: HP SmartArray P212 controller with version 3.66 and earlier firmware can lose connection to internal SAS tape drives
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2011-07-08

Last Updated: 2011-07-08


DESCRIPTION

Spurious loss of communication can occur between an HP P212 SAS controller running firmware 3.66 and earlier and an internally-connected HP SAS tape drive. This can manifest in intermittent Backup/Restore failures and/or loss of visibility and access to the tape drive from the operating system. In some cases a reboot of the server is required to re-establish communication between the P212 and the tape drive. This is due to a firmware issue with the HP P212 SmartArray controller, which is resolved in a firmware upgrade.

SCOPE

This issue affects:

  • All HP internal SAS tape drives

  • HP P212 SmartArray controller using its internal SAS connector

  • Any backup application

  • Any operating system

RESOLUTION

An upgrade of the HP P212 HBA firmware resolves the issue. It requires HP P212 firmware version 5.06 or later. Obtain the upgrade and installation instructions by following these steps:

  1. Go to http://www.hp.com/support/ , and select your region.

  2. Select Drivers & Software .

  3. Enter a product SKU in the text box.

  4. Click SEARCH .

  5. Select your operating system.

  6. Click Firmware - Storage Controller to locate the upgrade and release notes.

Proactive Updates

Receive support alerts (such as Customer Advisories), driver updates, software, firmware, and customer replaceable components, in your e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice Driver, Patch, Security, and Support alerts at the following URL: http://www.hp.com/go/myadvisory


Hardware Platforms Affected: 462828-B21(HP Smart Array P212/ZM 1-ports Int/1-ports Ext PCIe x8 SAS Controller: Standard HP Product), 462834-B21(HP Smart Array P212/256 1-ports Int/1-ports Ext PCIe x8 SAS Controller: Standard HP Product), AJ830A(HP DAT 320 SAS Internal Tape Drive: Standard HP Product), DW085A(HP Ultrium 448 SAS Internal Tape Drive: Standard HP Product), EH847A(HP Ultrium 920 SAS Internal Tape Drive: Standard HP Product), EH860A(HP LTO-4 Ultrium 1840 SAS Internal Tape Drive: Standard HP Product), EH899A(HP LTO-5 Ultrium 3280 SAS Internal Tape Drive: Standard HP Product), EH919A(HP LTO-4 Ultrium 1760 SAS Internal WW Tape Drive: Standard HP Product), EH957A(HP LTO-5 Ultrium 3000 SAS Internal Tape Drive: Standard HP Product), Q1587A(HP DAT 160 SAS Internal Tape Drive: Standard HP Product)
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA02910650
©Copyright 2011 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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