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Advisory: HP Commercial and Workstation Skylake-based PC's (6th Gen Intel Core Processors ) - Critical Update! ME Firmware and BIOS Updates Required to Avoid System Board Replacement

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05306753

Version: 3

Advisory: HP Commercial and Workstation Skylake-based PC's (6th Gen Intel Core Processors ) - Critical Update! ME Firmware and BIOS Updates Required to Avoid System Board Replacement
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-10-11

Last Updated: 2017-02-01


DESCRIPTION

The computer may fail to start and exhibit the following symptoms:

  • No POST
  • No video
  • No fans run
  • Only one LED is lit on the system board

This can occur even with the latest BIOS if the Management Engine (ME) firmware is not up to date

SCOPE

Information in this document applies to the following:

Desktops and Workstations

  • HP Elite Slice
  • HP EliteDesk 800 G2 Desktop Mini PC
  • HP EliteDesk 800 G2 Desktop Small Form Factor PC
  • HP EliteDesk 800 G2 Desktop Tower PC
  • HP EliteOne 800 G2 All-in-One PC
  • HP ProDesk 600 G2 Desktop Mini PC
  • HP ProDesk 600 G2 Desktop Small Form Factor PC
  • HP ProDesk 600 G2 Desktop Microtower PC
  • HP ProOne 600 G2 All-in-One PC
  • HP MP9 G2 Retail System
  • HP RP9 G1 Retail System Model 9015
  • HP RP9 G1 Retail System Model 9018
  • HP Z238 Microtower Workstation
  • HP Z240 Small Form Factor Workstation
  • HP Z240 Tower Workstation

Notebooks and Mobile Workstations

  • ProBook 640 G2 PC
  • ProBook 650 G2 PC
  • EliteBook 820 G3 PC
  • EliteBook 840 G3 PC
  • EliteBook 850 G3 PC
  • EliteBook 1030 G1 PC
  • EliteBook 1040 G3 PC
  • EliteBook Folio G1 PC
  • Elite x2 1012 G1 PC
  • ZBook 15 G3 Mobile Workstation
  • ZBook15u G3 Mobile Workstation
  • ZBook17 G3 Mobile Workstation
  • ZBook Studio G3 Mobile Workstation

RESOLUTION

Prevent the issues by updating the ME firmware to the minimum versions below (Table A). Although not necessary for the described issues, HP recommends updating to the latest BIOS and ME driver versions as well.

1. Update the ME Firmware:

Table A: ME Firmware versions for Desktops, Notebooks, Workstations, and Mobile Workstations as of January 2017 (check for later versions here: http://www.hp.com/drivers )

Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP Elite Slice
HP EliteDesk 800 G2 DM
HP EliteDesk 800 G2 SFF
HP EliteDesk 800 G2 Twr
HP EliteOne 800 G2 AiO
HP ProDesk 600 G2 DM
HP ProDesk 600 G2 SFF
HP ProDesk 600 G2 uTwr
HP ProOne 600 G2 AiO
HP MP9 G2 Retail System
HP RP9 G1 Retail Systems
HP Business Desktop ME 11.x Firmware
Version: 11.0.18.1002
Revision: A
HP Z238 Workstation PC
HP Z240 Workstation PC
Intel Management Engine Firmware Update and Utilities
Version: 11.0.18.1002
Revision: A
ProBook 640 G2 PC
ProBook 650 G2 PC
EliteBook 820 G3 PC
EliteBook 840 G3 PC
EliteBook 850 G3 PC
EliteBook 1030 G1 PC
EliteBook 1040 G3 PC
EliteBook Folio G1 PC
Elite x2 1012 G1 PC
ZBook 15 G3 PC
ZBook15u G3 PC
ZBook17 G3 PC
ZBook Studio G3 PC
Intel Corporate Management Engine (ME) Firmware Component
Version: 11.0.18.1002
Revision: A

2. Update BIOS and ME driver. Though not required for this issue, HP recommends installing the latest BIOS and ME driver updates before updating the ME firmware.

Table B. BIOS and ME drivers for Desktops and Workstations as of January 2017 (check for later versions here: http://www.hp.com/drivers )

BIOS Version
BIOS SP#
ME Driver Version
ME Driver SP#
HP ProDesk 600 G2 DM
2.17
11.5.0.1019
HP ProDesk 600 G2 SFF/uTwr
2.17
11.5.0.1019
HP ProOne 600 G2 AiO
2.15
11.5.0.1019
HP EliteDesk 800 G2 DM
2.21
11.5.0.1019
HP EliteDesk 800 G2 SFF/Twr
2.17
11.5.0.1019
HP EliteOne 800 G2 AiO
2.18
11.5.0.1019
HP Elite Slice
2.04
11.5.0.1019
HP Z238 & Z240 Workstation PC
1.35
11.6.0.1031
HP Z238 & Z240 Linux Workstation PC
1.35
11.6.0.1031
HP MP9 G2 Retail System
2.21
11.5.0.1019
HP RP9 G1 Retail Systems
2.08
11.0.5.1189

Table C. BIOS and ME drivers for Notebooks and Mobile Workstations as of January 2017 (check for later versions here: http://www.hp.com/drivers )

BIOS Version
BIOS SP#
ME Driver Version
ME Driver SP#
HP ProBook 640 & 650 G2 PC
1.06
11.0.0.1177
HP EliteBook 820, 840 & 850 G3 PC
1.13
11.0.0.1177
HP EliteBook 1030 G1 PC
1.05
11.0.0.1177
HP EliteBook 1040 G3 PC
1.09
11.0.6.1193
HP EliteBook Folio G1 PC
1.11
11.0.6.1193
HP Elite x2 1012 G1 PC
1.19
11.0.6.1193
HP ZBook Studio G3 PC
1.15
11.0.6.1193
HP ZBook 15 & 17 G3 PC
1.12
11.0.0.1177
HP ZBook15u G3 PC
1.13
11.0.0.1177

More recent versions of this software may be available. Check for newer versions at http://www.hp.com/drivers .

If the issue has already occurred, please contact HP for further assistance. Please reference this document number when requesting assistance.


Hardware Platforms Affected: HP Elite x2 1012 G1, HP EliteBook 1030 G1 Base Model Notebook PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1030 G1 Notebook PC (ENERGY STAR), HP EliteBook 1040 G3 Base Model Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G3 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Base Model Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR), HP EliteBook Folio G1 Base Model Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC (ENERGY STAR), HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower PC, HP MP9 G2 Retail System, HP ProBook 640 G2 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProDesk 400 G2 Desktop Mini PC, HP ProDesk 400 G2 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G2 Microtower PC, HP ProDesk 400 G2 Microtower PC (ENERGY STAR), HP ProDesk 400 G2 Small Form Factor PC, HP ProDesk 400 G2 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G2.5 Small Form Factor PC, HP ProDesk 400 G2.5 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 480 G3 Microtower PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Small Form Factor PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G2 20-inch Touch All-in-One PC, HP ProOne 400 G2 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP RP9 G1 Retail System Model 9015, HP RP9 G1 Retail System Model 9018, HP Z238 Microtower Workstation, HP Z238 Microtower Workstation (ENERGY STAR), HP Z240 Small Form Factor Base Model Workstation, HP Z240 Small Form Factor Workstation, HP Z240 Small Form Factor Workstation (ENERGY STAR), HP Z240 Tower Base Model Workstation, HP Z240 Tower Workstation, HP Z240 Tower Workstation, HP Z240 Tower Workstation (ENERGY STAR), HP ZBook 15 G3 Base Model Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15u G3 Base Model Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Base Model Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Base Model Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR)
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05306753
©Copyright 2017 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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