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Download software, firmware and drivers to solve problems, maintain, manage or upgrade your HP products. To access download files, identify your product using the product selector and choose the relevant operating system (OS) and download language. A list of available downloads will appear, categorized by file type, such as Driver, Firmware, Software, or BIOS.
Most downloads are freely available. Access to some downloads however requires an active warranty or HP Care Pack linked to your HP profile. Others require a Support Agreement ID (SAID). You will be asked to sign in with your HP Passport ID to determine your eligibility to access these downloads. If you do not have the correct entitlement you will need to add it to your HP Passport profile. For information on adding entitlements to your profile, see Contracts & Warranties help.
Determine if your product needs an update
The Support & Drivers page contains tools designed to diagnose problems with your product. Use these tools to help you determine which is the best driver to download and install. Instant Support Professional Edition (ISPE), for example, examines the status of drivers on your PC and compares them to files available for download. If you need an update, it will recommend the appropriate download. ISPE is not supported for all HP products. If you cannot find a tool to automatically diagnose your product, search for documents that describe the issue you're having or the improvement you're trying to make.
Identify your Operating System
For Windows systems, the OS version appears on one of the screens at system startup. For Mac systems, the OS version appears under the Apple symbol in the Menu bar at the top of the screen. Select "About this Mac".
To determine if you have a 32-bit or 64-bit version of Windows, see an explanation at Microsoft Support. (This link is external to the HP web site. HP does not control and is not responsible for information outside of its site.)
On Linux, use uname - a to see if the version is 32-bit or 64-bit.
If your operating system is not listed
If your OS is not listed, HP does not currently have software or driver downloads available for the product on that OS, or they are not available in the selected language. Options:
If you cannot find the file you expect to download
HP supports and provides drivers for operating systems and for HP-branded, warranty-replaced, or factory-installed hardware that is shipped on or supported by the product. For example, computers that came with Windows Vista generally only have Windows Vista drivers available for download. HP may not have software or drivers available for the following reasons:
Locate the downloaded file on your computer
Upon downloading, a window appears giving you the option to save the target file. The location of downloaded files is web-browser dependent. When you save, a menu may appear prompting you to choose a location. If you do not choose a location, or if no navigation menu appears, the file is saved to a default location. Take note of the default location if visible (or the alternate location of your choice, if you had the option) and the file name before clicking "OK" again. If the default location is not visible, check if the location is defined in a browser setting (for example: Tools>Options>Save file to:).
Once the download is completed, navigate to the directory, and open the file to begin the installation process.