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HP Color LaserJet 2600n Printer - Control Panel Error Messages

Understanding Printer Status

Status messages

Initialization and Ready messages

Intitializing . . .

Ready

Supplies messages

10.0000 Black cartridge e-label error

10.0001 Cyan cartridge e-label error

10.0002 Magenta cartridge e-label error

10.0003 Yellow cartridge e-label error

10.1000 Black e-label missing error

10.1001 Cyan e-label missing error

10.1002 Magenta e-label missing error

10.1003 Yellow e-label missing error

HP supplies installed alternates with Ready

HP supplies installed

Incorrect black

Incorrect cyan

Incorrect magenta

Incorrect yellow

Incorrect supplies

Install black cartridge

Install cyan cartridge

Install magenta cartridge

Install yellow cartridge

Install supplies

Non HP black installed

Non HP cyan installed

Non HP magenta installed

Non HP yellow installed

Non HP supply in use

Order black cartridge

Order cyan cartridge

Order magenta cartridge

Order yellow cartridge

Order supplies

Replace black cartridge

Replace cyan cartridge

Replace magenta cartridge

Replace yellow cartridge

Replace supplies

Replace supplies. Override in use

Replace supply. Override in use

Unauthorized black

Unauthorized cyan

Unauthorized magenta

Unauthorized yellow

Unauthorized supply in use

Alert messages

Door open

Jam in cartridge area

Jam in output bin - duplex area

Jam in output bin - fuser area

Jam in print paper path - registration area

Jam in tray 2

Jam in tray 3

Load paper

Load Tray 1<Type><Size>

Load Tray #<Type><Size>

Load Tray #

Manual feed

Memory is low

Misprint

No paper pickup

Unexpected size in tray #

Warning messages

Device error

Engine comm. error

Engine error

Invalid driver

Invalid entry

Critical error messages

50.1 Fuser Error Turn off then on

50.2 Fuser Error Turn off then on

50.3 Fuser Error Turn off then on

50.4 Fuser Error Turn off then on

50.6 Fuser Error Turn off then on

50.8 Fuser Error Turn off then on

50.9 Fuser Error Turn off then on

51.20 Error Turn off then on

51.21 Error Turn off then on

51.22 Error Turn off then on

51.23 Error Turn off then on

54.15 Error Turn off then on

54.16 Error Turn off then on

54.17 Error Turn off then on

54.18 Error Turn off then on

54.19 Error Turn off then on

54.1C Error Turn off then on

55.1 Error

57 Fan Error Turn off then on

59.4 Error Turn off then on

59.A0 Error Turn off then on

59.9 Error Turn off then on

59.C0 Error Turn off then on

Duplexer Error Turn off then on

Sensor Error Turn off then on

Status messages

Calibrating...

Cleaning...

Loading tray 1 Plain, <Size>

Printing reports and documents messages

Canceling print

Canceling report

Printing document

Printing report:[Report name]

Status log only messages

54.06

54.10

54.11

54.12

54.13

54.14

Control panel overview

This section provides information about the control panel features.

Control panel

The printer contains the following lights and buttons on the control panel:

Figure 1: Control Panel

Callout
Description
1
Color print cartridge indicators
2
Attention light (amber)
3
Ready light (green)
4
CANCEL JOB button
5
Message area
6
RIGHT ARROW button
7
SELECT button
8
LEFT ARROW button

Display

The printer display provides information about the printer, job status, and levels of supplies.

Figure 2: Display Panel

1 - Message area
2 - Supplies gauges
3 - Print cartridge colors are indicated from left to right: black, yellow, cyan, and magenta

Understanding Supplies Status

The supplies gauges show the consumption levels of print cartridges (black, yellow, cyan, and magenta).

Black, Yellow, Cyan, and Magenta Supplies Status gauges

A ? appears instead of the consumption level when the level is not known. This can occur in the following circumstances:
  • Missing cartridges

  • Incorrectly placed cartridges

  • Cartridges with an error

  • Some non-HP cartridges

The supplies gauge appears whenever the printer shows the Ready state with no warnings. It will also appear when the printer shows a warning or error message concerning a print cartridge or multiple supplies. If a supply is empty, the gauge will flash.

Understanding Printer Status

The printer has four buttons and two lights to indicate and control the printer status.

Cancel Job Button

  • When the Ready light is blinking, pressing (CANCEL JOB) cancels the current job.
  • When a Supplies Status gauge is blinking and the Attention light is on (indicating that a non-HP supply has been installed), pressing (SELECT) allows to continue printing.
CAUTION: No indication is provided when a non-HP supply is empty. If printing is continued after the supply is empty, damage to the printer can occur.

Attention Light

Generally, the Attention light blinks when the printer is out of paper, when a jam has occurred, or when other problems that need attention occur.

The Attention light is on and one of the Supplies Status gauges is blinking the first time a non-HP supply is installed.

Ready Light

The Ready light is on when the printer is ready to print (experiencing no errors that prevent printing) and blinks when it is receiving data to be printed.

Ready Light and Select Button

  • When the Ready light is on and the Attention light is blinking, pressing (SELECT) continues the print job after a print media is loaded for a manual feed, or clears some errors.
  • When the Ready light is blinking, the front door has been opened and then closed. Press (SELECT) to return the printer to the Ready state. If (SELECT) is not pressed, the printer returns to the Ready state on its own.

Left and Right Arrow Buttons

Use the (LEFT ARROW) and (RIGHT ARROW) buttons to navigate through the printer control panel menus.

A Demo page can be printed by pressing the (LEFT ARROW) and (RIGHT ARROW) buttons simultaneously.

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Status messages

The status messages that appear on the Device Status page are the same messages that appear on the HP Color LaserJet 2600n control panel display. The following message types are available:

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Initialization and Ready messages

The following section identifies the available status/control panel initialization and Ready messages for the HP Color LaserJet 2600n printer.

Control Panel Message

The control panel reads Hewlett Packard .

Description

The HP Color LaserJet 2600n printer is going through the Power on process.

Action

No action is required.

Intitializing . . .

Control Panel Message

The control panel reads Intitializing . . .

Description

Print engine warming up

Action

No action required.

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Ready

Control Panel Message

The control panel reads Ready .

Description

Idle with no other pending messages.

Action

No action required.

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Supplies messages

The following section identifies the available status/control panel supplies messages for the HP Color LaserJet 2600n printer.

10.0000 Black cartridge e-label error

Error message

10.0000 supply error

alternates with

Reinstall with a ? under the Black print cartridge gas gauge

Description

E-label cannot be read or the print cartridge is not properly installed.

Action

  1. Open the front cover of printer and remove the toner cartridge exhibiting error.

  2. Inspect the print cartridge to ensure the e-label reader is attached to print cartridge and is not damaged.

  3. Inspect the inside of printer to verify the e-label does not have any product packing tape still attached.

  4. Inspect the e-label reader to ensure the gold contact points are not damaged or bent. Also inspect the black plastic on e-label reader to ensure it is not bent or broken.

  5. Reinstall the print cartridge.

  6. Power cycle the device.

  7. If reinstalling the print cartridge does not resolve the issue, replace the print cartridge.

  8. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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10.0001 Cyan cartridge e-label error

Error message

10.0001 supply error

alternates with

Reinstall with a ? under the Cyan print cartridge gas gauge

Description

E-label cannot be read or print cartridge is not properly installed.

Action

  1. Open the front cover of printer and remove the toner cartridge exhibiting error.

  2. Inspect the print cartridge to ensure the e-label reader is attached to print cartridge and is not damaged.

  3. Inspect the inside of printer to verify the e-label does not have any product packing tape still attached.

  4. Inspect the e-label reader to ensure the gold contact points are not damaged or bent. Also inspect the black plastic on e-label reader to ensure it is not bent or broken.

  5. Reinstall the print cartridge.

  6. Power cycle the device.

  7. If reinstalling the print cartridge does not resolve the issue, replace the print cartridge.

  8. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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10.0002 Magenta cartridge e-label error

Error message

10.0002 supply error

alternates with

Reinstall with a ? under the Magenta print cartridge gas gauge

Description

E-label cannot be read or print cartridge is not properly installed.

Action

  1. Open the front cover of printer and remove the toner cartridge exhibiting error.

  2. Inspect the print cartridge to ensure the e-label reader is attached to print cartridge and is not damaged.

  3. Inspect the inside of printer to verify the e-label does not have any product packing tape still attached.

  4. Inspect the e-label reader to ensure the gold contact points are not damaged or bent. Also inspect the black plastic on e-label reader to ensure it is not bent or broken.

  5. Reinstall the print cartridge.

  6. Power cycle the device.

  7. If reinstalling the print cartridge does not resolve the issue, replace the print cartridge.

  8. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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10.0003 Yellow cartridge e-label error

Error message

10.0003 supply error

alternates with

Reinstall with a ? under the Yellow print cartridge gas gauge

Description

E-label cannot be read or print cartridge is not properly installed.

Action

  1. Open the front cover of printer and remove the toner cartridge exhibiting error.

  2. Inspect the print cartridge to ensure the e-label reader is attached to print cartridge and is not damaged.

  3. Inspect the inside of printer to verify the e-label does not have any product packing tape still attached.

  4. Inspect the e-label reader to ensure the gold contact points are not damaged or bent. Also inspect the black plastic on e-label reader to ensure it is not bent or broken.

  5. Reinstall the print cartridge.

  6. Power cycle the device.

  7. If reinstalling the print cartridge does not resolve the issue, replace the print cartridge.

  8. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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10.1000 Black e-label missing error

Error message

10.1000 supply error

alternates with

Reinstall with a ? under the Black print cartridge gas gauge

Description

The black print cartridge or print cartridge e-label is missing.

Action

  1. Install the black print cartridge.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

NOTE: If this error occurs upon initial power-up on the printer, remove all cartridges to check for the orange packing tape. If present, remove it before reinstalling the toners.

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10.1001 Cyan e-label missing error

Error message

10.1001 supply error

alternates with

Reinstall with a ? under the Cyan print cartridge gas gauge

Description

The cyan print cartridge or print cartridge e-label is missing.

Action

  1. Install the cyan print cartridge.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

NOTE: If this error occurs upon initial power-up on the printer, remove all cartridges to check for the orange packing tape. If present, remove it before reinstalling the toners.

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10.1002 Magenta e-label missing error

Error message

10.1002 supply error

alternates with

Reinstall with a ? under the Magenta print cartridge gas gauge

Description

The magenta print cartridge or print cartridge e-label is missing.

Action

  1. Install the magenta print cartridge.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

NOTE: If this error occurs upon initial power-up on the printer, remove all cartridges to check for the orange packing tape. If present, remove it before reinstalling the toners.

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10.1003 Yellow e-label missing error

Error message

10.1003 supply error

alternates with

Reinstall with a ? under the Yellow print cartridge gas gauge

Description

The yellow print cartridge or print cartridge e-label is missing.

Action

  1. Install the yellow print cartridge.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

NOTE: If this error occurs upon initial power-up on the printer, remove all cartridges to check for the orange packing tape. If present, remove it before reinstalling the toners.

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HP supplies installed alternates with Ready

Error message

HP supplies installed

alternates with

Ready

Description

The printer has transitioned from having one or more non-HP supplies to having none. This message displays for 5 seconds and then returns to Ready state.

Action

This message is a Ready State with Warning error; it does not require the user to take action.

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HP supplies installed

Error message

HP supplies installed

Description

The printer transitioned from having one or more non-HP supplies to having all HP supplies installed.

Action

No action required.

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Incorrect black

Error message

Incorrect black

Description

The black print cartridge is not installed correctly.

Action

Reinstall the black print cartridge.

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Incorrect cyan

Error message

Incorrect cyan

Description

The cyan print cartridge is not installed correctly.

Action

Reinstall the cyan print cartridge.

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Incorrect magenta

Error message

Incorrect magenta

Description

The magenta print cartridge is not installed correctly.

Action

Reinstall the magenta print cartridge.

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Incorrect yellow

Error message

Incorrect yellow

Description

The yellow print cartridge is not installed correctly.

Action

Reinstall the yellow print cartridge.

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Incorrect supplies

Error message

Incorrect supplies

Description

Multiple print cartridges are incorrectly installed.

Action

Reinstall the print cartridges identified by the flashing gas gauges.

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Install black cartridge

Error message

Install black cartridge

alternates with

(gas gauge) with a ? under the missing black gas gauge.

Description

Black print cartridge is not installed (identified by "?" character) or the out threshold has been reached.

The supplies gauge will display the consumption levels of print cartridges.

Action

The black print cartridge must be replaced before printing can continue.

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Install cyan cartridge

Error message

Install cyan cartridge

alternates with

(gas gauge) with a ? under the missing cyan gas gauge.

Description

Cyan print cartridge is not installed (identified by "?" character) or the out threshold has been reached.

The supplies gauge will display the consumption levels of print cartridges.

Action

The cyan print cartridge must be replaced before printing can continue.

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Install magenta cartridge

Error message

Install magenta cartridge

alternates with

(gas gauge) with a ? under the missing magenta gas gauge.

Description

Magenta print cartridge is not installed (identified by "?" character) or the out threshold has been reached.

The supplies gauge will display the consumption levels of print cartridges.

Action

The magenta print cartridge must be replaced before printing can continue.

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Install yellow cartridge

Error message

Install yellow cartridge

alternates with

(gas gauge) with a ? under the missing yellow gas gauge.

Description

Yellow print cartridge is not installed (identified by "?" character) or the out threshold has been reached.

The supplies gauge will display the consumption levels of print cartridges.

Action

The yellow print cartridge must be replaced before printing can continue.

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Install supplies

Error message

Install supplies

alternates with

with a ? under multiple missing print cartridge gas gauges.

Description

Multiple supplies are not installed (identified by "?" characters) or the out threshold has been reached for multiple supplies.

The supplies gauge will display the consumption levels of print cartridges.

Action

The missing print cartridge must be replaced before printing can continue.

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Non HP black installed

Error message

Non HP black installed

alternates with

To accept press

Description

A non-HP print cartridge is detected (cloned or refilled).

This is a continuable error state. The user must acknowledge the message by pressing the SELECT button.

Action

NOTE: Any printer repair required as a result of using a non-HP or unauthorized supply is not covered under warranty.
Override by pressing the (SELECT) button on the control panel and use the print cartridge.

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Non HP cyan installed

Error message

Non HP cyan installed

alternates with

To accept press

Description

A non-HP print cartridge is detected (cloned or refilled).

This is a continuable error state. The user must acknowledge the message by pressing the SELECT button.

Action

NOTE: Any printer repair required as a result of using a non-HP or unauthorized supply is not covered under warranty.
Override by pressing the (SELECT) button on the control panel and use the print cartridge.

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Non HP magenta installed

Error message

Non HP magenta installed

alternates with

To accept press

Description

A non-HP print cartridge is detected (cloned or refilled).

This is a continuable error state. The user must acknowledge the message by pressing the SELECT button.

Action

NOTE: Any printer repair required as a result of using a non-HP or unauthorized supply is not covered under warranty.
Override by pressing the (SELECT) button on the control panel and use the print cartridge.

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Non HP yellow installed

Error message

Non HP yellow installed

alternates with

To accept press

Description

A non-HP print cartridge is detected (cloned or refilled).

This is a continuable error state. The user must acknowledge the message by pressing the SELECT button.

Action

NOTE: Any printer repair required as a result of using a non-HP or unauthorized supply is not covered under warranty.
Override by pressing the (SELECT) button on the control panel and use the print cartridge.

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Non HP supply in use

Error message

Non HP supply in use

alternates with

Ready

Description

A non-HP (cloned or refilled) supply has been installed that is not made by HP and was overridden.

The supplies gauge will display the consumption levels of print cartridges.

This is a continuable error state. The user must acknowledge the message by pressing the SELECT button.

Action

NOTE: Any printer repair required as a result of using a non-HP or unauthorized supply is not covered under warranty.
Override by pressing the (SELECT) button on the control panel and use the print cartridge.

If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183 or go to the HP anticounterfeit Web site at http://www.hp.com/go/anticounterfeit .

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Order black cartridge

Error message

Order black cartridge

alternates with

Ready

Description

The black print cartridge low threshold has been reached. The toner in the print cartridge is low.

The supplies gauge will display the consumption levels of print cartridges.

Action

This message is a Ready State with Warning error; it does not require the user to take action.

Go the HP Color LaserJet 2600n Toolbox and click Supplies Status for more information. Click Order Supplies , to order supplies online.

Click Start , Programs or All Programs (Microsoft Windows XP or Microsoft Windows Server 2003), HP , HP Color LaserJet 2600n , and then HP Color LaserJet 2600n toolbox from the Microsoft Windows desktop. -OR- Double-click the HP Color LaserJet 2600n toolbox icon on the Microsoft Windows desktop.

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Order cyan cartridge

Error message

Order cyan cartridge

alternates with

Ready

Description

The cyan print cartridge low threshold has been reached. The toner in the print cartridge is low.

The supplies gauge will display the consumption levels of print cartridges.

Action

This message is a Ready State with Warning error; it does not require the user to take action.

Go the HP Color LaserJet 2600n Toolbox and click Supplies Status for more information. Click Order Supplies , to order supplies online.

Click Start , Programs or All Programs (Microsoft Windows XP or Microsoft Windows Server 2003), HP , HP Color LaserJet 2600n , and then HP Color LaserJet 2600n toolbox from the Microsoft Windows desktop. -OR- Double-click the HP Color LaserJet 2600n toolbox icon on the Microsoft Windows desktop.

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Order magenta cartridge

Error message

Order magenta cartridge

alternates with

Ready

Description

The magenta print cartridge low threshold has been reached. The toner in the print cartridge is low.

The supplies gauge will display the consumption levels of print cartridges.

Action

This message is a Ready State with Warning error; it does not require the user to take action.

Go the HP Color LaserJet 2600n Toolbox and click Supplies Status for more information. Click Order Supplies , to order supplies online.

Click Start , Programs or All Programs (Microsoft Windows XP or Microsoft Windows Server 2003), HP , HP Color LaserJet 2600n , and then HP Color LaserJet 2600n toolbox from the Microsoft Windows desktop. -OR- Double-click the HP Color LaserJet 2600n toolbox icon on the Microsoft Windows desktop.

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Order yellow cartridge

Error message

Order yellow cartridge

alternates with

Ready

Description

The yellow print cartridge low threshold has been reached. The toner in the print cartridge is low.

The supplies gauge will display the consumption levels of print cartridges.

Action

This message is a Ready State with Warning error; it does not require the user to take action.

Go the HP Color LaserJet 2600n Toolbox and click Supplies Status for more information. Click Order Supplies , to order supplies online.

Click Start , Programs or All Programs (Microsoft Windows XP or Microsoft Windows Server 2003), HP , HP Color LaserJet 2600n , and then HP Color LaserJet 2600n toolbox from the Microsoft Windows desktop. -OR- Double-click the HP Color LaserJet 2600n toolbox icon on the Microsoft Windows desktop.

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Order supplies

Error message

Order supplies

alternates with

Ready

Description

Multiple supplies are low.

This message is a Ready State with Warning error; it does not require the user to take action.

The supplies gauge will display the consumption levels of print cartridges.

Action

This message is a Ready State with Warning error; it does not require the user to take action.

Go the HP Color LaserJet 2600n Toolbox and click Supplies Status for more information. Click Order Supplies , to order supplies online.

Click Start , Programs or All Programs (Microsoft Windows XP or Microsoft Windows Server 2003), HP , HP Color LaserJet 2600n , and then HP Color LaserJet 2600n toolbox from the Microsoft Windows desktop. -OR- Double-click the HP Color LaserJet 2600n toolbox icon on the Microsoft Windows desktop.

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Replace black cartridge

Error message

Replace black cartridge

alternates with

Flashing black (gas gauge)

Description

The black print cartridge is out. (The out threshold has been reached.) Gas gauge for the depleted black print cartridge flashes.

Action

The black print cartridge must be replaced before printing can continue.

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Replace cyan cartridge

Error message

Replace cyan cartridge

alternates with

Flashing cyan (gas gauge)

Description

The cyan print cartridge is out. (The out threshold has been reached.) Gas gauge for the depleted cyan print cartridge flashes.

Action

The cyan print cartridge must be replaced before printing can continue.

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Replace magenta cartridge

Error message

Replace magenta cartridge

alternates with

Flashing magenta (gas gauge)

Description

The magenta print cartridge is out. (The out threshold has been reached.) Gas gauge for the depleted magenta print cartridge flashes.

Action

The magenta print cartridge must be replaced before printing can continue.

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Replace yellow cartridge

Error message

Replace yellow cartridge

alternates with

Flashing yellow (gas gauge)

Description

The yellow print cartridge is out. (The out threshold has been reached.) Gas gauge for the depleted yellow print cartridge flashes.

Action

The yellow print cartridge must be replaced before printing can continue.

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Replace supplies

Error message

Replace supplies

alternates with

Multiple flashing (gas gauges)

Description

Multiple supplies are out. The out threshold has been reached.

The supplies gauge will display the consumption levels of print cartridges.

Action

Replace the supplies that are out as indicated by the flashing gas gauges on the control panel.

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Replace supplies. Override in use

Error message

Replace supply. Override in use

alternates with

Ready

Description

Supply override in use. The user has decided to continue printing beyond the out point. A supply is low and using Override may result in unsatisfactory print quality.

The supplies gauge will display the consumption levels of print cartridges.

Action

Replace the supply that is low.

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Replace supply. Override in use

Error message

Replace supply. Override in use

alternates with

Ready

Description

Supply override in use. The user has decided to continue printing beyond the out point. A supply is low and using Override may result in unsatisfactory print quality.

The supplies gauge will display the consumption levels of print cartridges.

Action

Replace the supply that is low.

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Unauthorized black

Error message

Unauthorized black

alternates with

To accept press

Description

A new black print cartridge has been installed that is not made by HP and was overridden.

An unauthorized supply is detected (misuse of HP in OEM E-lable field). A "misuse of HP in OEM E-label field" error is essentially a non-HP cartridge message.

This is a continuable error state. The user must acknowledge the message by pressing the SELECT button.

Action

NOTE: Any printer repair required as a result of using a non-HP or unauthorized supply is not covered under warranty.
Press the (SELECT) button on the control panel to continue printing.

If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183 or go to the HP anticounterfeit Web site at http://www.hp.com/go/anticounterfeit .

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Unauthorized cyan

Error message

Unauthorized cyan

alternates with

To accept press

Description

A new cyan print cartridge has been installed that is not made by HP and was overridden.

An unauthorized supply is detected (misuse of HP in OEM E-lable field). A "misuse of HP in OEM E-label field" error is essentially a non-HP cartridge message.

This is a continuable error state. The user must acknowledge the message by pressing the SELECT button.

Action

NOTE: Any printer repair required as a result of using a non-HP or unauthorized supply is not covered under warranty.
Press the (SELECT) button on the control panel to continue printing.

If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183 or go to the HP anticounterfeit Web site at http://www.hp.com/go/anticounterfeit .

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Unauthorized magenta

Error message

Unauthorized magenta

alternates with

To accept press

Description

A new magenta print cartridge has been installed that is not made by HP and was overridden.

An unauthorized supply is detected (misuse of HP in OEM E-lable field). A "misuse of HP in OEM E-label field" error is essentially a non-HP cartridge message.

This is a continuable error state. The user must acknowledge the message by pressing the SELECT button.

Action

NOTE: Any printer repair required as a result of using a non-HP or unauthorized supply is not covered under warranty.
Press the (SELECT) button on the control panel to continue printing.

If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183 or go to the HP anticounterfeit Web site at http://www.hp.com/go/anticounterfeit .

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Unauthorized yellow

Error message

Unauthorized yellow

alternates with

To accept press

Description

A new yellow print cartridge has been installed that is not made by HP and was overridden.

An unauthorized supply is detected (misuse of HP in OEM E-lable field). A "misuse of HP in OEM E-label field" error is essentially a non-HP cartridge message.

This is a continuable error state. The user must acknowledge the message by pressing the SELECT button.

Action

NOTE: Any printer repair required as a result of using a non-HP or unauthorized supply is not covered under warranty.
Press the (SELECT) button on the control panel to continue printing.

If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183 or go to the HP anticounterfeit Web site at http://www.hp.com/go/anticounterfeit .

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Unauthorized supply in use

Error message

Unauthorized supply in use

alternates with

Ready

Description

An unauthorized supply was overridden (misuse of HP in OEM field). A "misuse of HP in OEM E-label field" error is essentially a non-HP cartridge message.

A non-HP supply has been installed that is not made by HP and was overridden (cloned or refilled supply).

The supplies gauge will display the consumption levels of print cartridges.

Action

This message is a Ready State with Warning error; it does not require the user to take action.
NOTE: Any printer repair required as a result of using a non-HP or unauthorized supply is not covered under warranty.

If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183 or go to the HP anticounterfeit Web site at http://www.hp.com/go/anticounterfeit .

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Alert messages

The following section identifies the available status/control panel alert messages for the HP Color LaserJet 2600n printer.

Door open

Error message

Door open

Description

The printer door is open.

Action

The door must be closed before printing can continue.

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Jam in cartridge area

Error message

Jam in cartridge area

alternates with

Open door and clear jam

Description

A paper jam has occurred in the drum area / fuser area of the paper path.

Action

  1. Open the door and clear the jam.

  2. Press the (SELECT) button on the control panel.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Jam in output bin - duplex area

Error message

Jam in output bin

alternates with

Open door and clear jam

Description

Paper jam in duplex reversing area

Action

  1. Clear the jam.

  2. Press the (SELECT) button on the control panel.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Jam in output bin - fuser area

Error message

Jam in output bin

alternates with

Open door and clear jam

Description

A paper jam has occurred in the output bin near the fuser area.

Action

  1. Clear the jam.

  2. Press the (SELECT) button on the control panel.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Jam in print paper path - registration area

Error message

Jam in print paper path

alternates with

Open door and clear jam

Description

A paper jam has occurred in the registration area / drum area of the print paper path.

Action

  1. Open the door and clear the jam.

  2. Press the (SELECT) button on the control panel.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Jam in tray 2

Error message

Jam in tray 2

alternates with

Clear jam and press

Description

A paper jam has occurred in tray 2

Action

  1. Clear the jam.

  2. Press the (SELECT) button on the control panel.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Jam in tray 3

Error message

Jam in tray 3

alternates with

Clear jam and press

Description

A paper jam has occurred in tray 3

Action

  1. Clear the jam.

  2. Press the (SELECT) button on the control panel.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Load paper

Error message

Load paper

Description

Out of paper in all available trays

Action

  1. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Load Tray 1<Type><Size>

Error message

Load Tray 1<Type><Size>

alternates with

Press to use available media

Description

The printer is processing job, but no trays match. The option is to use existing tray settings.

Action

  1. Configure the printer for the correct paper tray and type.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Load Tray #<Type><Size>

Error message

Load Tray #<Type><Size>

alternates with

Press to use available media

Description

The printer is processing the job, but the tray indicated is empty.

Action

  1. Load the specified paper type and size into the tray indicated.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Load Tray #

Error message

Load Tray # Press

Description

Manual duplex - # is the tray from which the first half of the print job was printed.

Action

  1. Load the paper into the specified paper tray and press the (SELECT) button on the control panel to complete the duplex print job.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Manual feed

Error message

Manual feed Press

alternates with

Load Tray 1<Type><Size>

Description

Printer manual feed mode. The printer is waiting for paper in the tray indicated.

Action

Load the paper as indicated.

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Memory is low

Error message

Memory is low Press

Description

Job processing memory low. The device memory has been almost completely filled. The user must acknowledge the error.

Action

  1. Allow the device to finish the job, or press the (SELECT) button on the control panel to cancel the job.

  2. Break the job into smaller jobs that contain fewer pages.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Misprint

Error message

Misprint Press

Description

Feed delay misprint. The printed pages have been incorrectly placed on the paper.

Action

  1. Press the (SELECT) button on the control panel to continue.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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No paper pickup

Error message

No paper pickup Press

Description

Print paper tray mispick. The print engine has failed to pick up a piece of media.

Action

  1. Verify that the media was inserted far enough into tray 1.

  2. Verify that the paper-length guide is in the correct position for the media size that you are using in tray 2 or optional tray 3.

  3. Reload the media in the input tray and press the (SELECT) button on the control panel to continue the job.

  4. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Unexpected size in tray #

Error message

Unexpected size in tray #

alternates with

Load[Size]

Description

Unexpected paper size error. The media size loaded in the tray does not match the media size configured for the tray.

Action

  1. Verify that the print settings are set to the specified media in the tray.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Warning messages

The following section identifies the available status/control panel warning messages for the HP Color LaserJet 2600n printer.

Device error

Error message

Device error Press

Description

BD glitch. An internal error occurred in the device.

Action

  1. Press the (SELECT) button on the control panel to resume the job.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Engine comm. error

Error message

Engine comm. error

Description

Print Engine Communication error. The device experienced an internal communication error.

Action

  1. This is a warning message only. Job output might be affected.

  2. Try plugging the printer into a different power outlet.

  3. Try a different power cord.

  4. Disconnect all cables EXCEPT the power cord, turn off and then turn the printer back on.

  5. Check for any unremoved orange packaging within the unit.

  6. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Engine error

Error message

Engine error Press

Description

Beam detect malfunction. The device experienced an internal engine error.

Action

  1. This is a warning message only. Job output might be affected.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Invalid driver

Error message

Invalid driver

Description

You are using an incorrect printer driver.

Action

Reselect the printer driver appropriate for your device.

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Invalid entry

Error message

Invalid entry

Description

Invalid data or response

Action

Correct the entry.

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Critical error messages

The following section identifies the available status/control panel critical error messages for the HP Color LaserJet 2600n printer.

50.1 Fuser Error Turn off then on

Error message

50.1 Fuser Error Turn off then on

Description

50.1 Low fuser temperature error. The device has experienced an internal hardware error.

Action

  1. Turn off the device, wait at least 25 minutes, and then turn on the device.

  2. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn on the device.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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50.2 Fuser Error Turn off then on

Error message

50.2 Fuser Error Turn off then on

Description

50.2 Slow fuser error. The device has experienced an internal hardware error.

Action

  1. Turn off the device, wait at least 25 minutes, and then turn on the device.

  2. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn on the device.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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50.3 Fuser Error Turn off then on

Error message

50.3 Fuser Error Turn off then on

Description

50.3 High fuser temperature error. The device has experienced an internal hardware error.

Action

  1. Turn off the device, wait at least 25 minutes, and then turn on the device.

  2. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn on the device.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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50.4 Fuser Error Turn off then on

Error message

50.4 Fuser Error Turn off then on

Description

50.4 Fuser driver error.

Action

  1. Turn the device off and then back on.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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50.6 Fuser Error Turn off then on

Error message

50.6 Fuser Error Turn off then on

Description

50.6 Fuser open error

Action

  1. Turn the device off and then back on.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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50.8 Fuser Error Turn off then on

Error message

50.8 Fuser Error Turn off then on

Description

50.8 Low subthermistor fuser error

Action

  1. Turn the device off and then back on.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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50.9 Fuser Error Turn off then on

Error message

50.9 Fuser Error Turn off then on

Description

50.9 High subthermistor fuser error

Action

  1. Turn the device off and then back on.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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51.20 Error Turn off then on

Error message

51.20 Error Turn off then on

Description

Black laser scanner error. The device has experienced an internal hardware error.

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn on the device.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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51.21 Error Turn off then on

Error message

51.21 Error Turn off then on. The device has experienced an internal hardware error.

Description

Cyan laser scanner error

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn on the device.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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51.22 Error Turn off then on

Error message

51.22 Error Turn off then on

Description

Magenta laser scanner error. The device has experienced an internal hardware error.

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn on the device.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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51.23 Error Turn off then on

Error message

51.23 Error Turn off then on

Description

Yellow laser scanner error. The device has experienced an internal hardware error.

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn on the device.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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54.15 Error Turn off then on

Error message

54.15 Error Turn off then on

Description

Yellow toner level sensor errors

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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54.16 Error Turn off then on

Error message

54.16 Error Turn off then on

Description

Magenta toner level sensor errors

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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54.17 Error Turn off then on

Error message

54.17 Error Turn off then on

Description

Cyan toner level sensor errors

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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54.18 Error Turn off then on

Error message

54.18 Error Turn off then on

Description

Black toner level sensor errors

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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54.19 Error Turn off then on

Error message

Sensor error Turn off then on

Description

Top sensor error

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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54.1C Error Turn off then on

Error message

54.1C Error Turn off then on

Description

Density sensor contaminator warning or CPR sensor contamination

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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55.1 Error

Error message

55.1 Error

Description

DC controller error. The device has experienced an internal hardware error.

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn on the device.

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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57 Fan Error Turn off then on

Error message

57 Fan Error Turn off then on

Description

Fan error. The device has experienced a problem with its internal fan.

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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59.4 Error Turn off then on

Error message

59.4 Error Turn off then on

Description

59.4 Abnormal fuser motor rotation

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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59.A0 Error Turn off then on

Error message

59.A0 Error Turn off then on

Description

59.A0 ETB motor rotation error

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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59.9 Error Turn off then on

Error message

59.9 Error Turn off then on

Description

59.9 ETB motor start error

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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59.C0 Error Turn off then on

Error message

59.C0 Error Turn off then on

Description

59.C0 Developer motor rotation error

Action

  1. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Duplexer Error Turn off then on

Error message

Duplexer Error Turn off then on

Description

Duplex function not completed correctly.

Action

  1. Turn the printer off and then back on clear the error message.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Sensor Error Turn off then on

Error message

Sensor Error Turn off then on

Description

Toner level or TOP sensor errors

Action

  1. Turn the printer off and then back on to clear the error.

  2. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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Status messages

The following section identifies the available status/control panel status messages for the HP Color LaserJet 2600n printer.

Calibrating...

Control panel message

Calibrating...

Description

The printer is calibrating.

Action

No action required.

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Cleaning...

Control panel message

Cleaning...

Description

the printer is in cleaning mode.

Action

No action required.

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Loading tray 1 Plain, <Size>

Control panel message

Loading tray 1 Plain, <Size>

alternates with

Clean Mode to start

Description

Cleaning mode paper prompt

Action

  1. Load paper into tray 1.

  2. Press the (SELECT) button on the control panel to start the cleaning process.

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Printing reports and documents messages

The following section identifies the available status/control panel printing reports and documents messages for the HP Color LaserJet 2600n printer.

Canceling print

Error message

Canceling print

Description

Canceling print

Action

No action required.

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Canceling report

Error message

Canceling report

Description

Canceling report

Action

No action required.

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Printing document

Error message

Printing document

Description

Printing

Action

No action required.

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Printing report:[Report name]

Error message

Printing report:[Report name]

Description

Printing an internal report

Action

No action required.

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Status log only messages

The following messages are not displayed on the control panel. They are printed on the status log.

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54.06

Error message

54.06

Description

Color density sensor error

Action

  1. Power cycle the printer.

  2. Calibrate the printer. Click here to view the document "HP Color LaserJet 2600n - Calibrating the printer" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00314525).

  3. Change the Print Density settings through the HP Toolbox. Click here to view the document " HP Color LaserJet 2600n Printer - Change Device Print Settings in HP Toolbox" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00310627).

  4. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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54.10

Error message

54.10

Description

Color plane registration sensor(s) error.

Action

  1. Power cycle the printer.

  2. Calibrate the printer. Click here to view the document "HP Color LaserJet 2600n - Calibrating the printer" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00314525).

  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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54.11

Error message

54.11

Description

Yellow density out of range.

Action

  1. Power cycle the printer.

  2. Calibrate the printer. Click here to view the document "HP Color LaserJet 2600n - Calibrating the printer" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00314525).

  3. Change the Print Density settings through the HP Toolbox. Click here to view the document " HP Color LaserJet 2600n Printer - Change Device Print Settings in HP Toolbox" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00310627).

  4. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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54.12

Error message

54.12

Description

Magenta density out of range.

Action

  1. Power cycle the printer.

  2. Calibrate the printer. Click here to view the document "HP Color LaserJet 2600n - Calibrating the printer" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00314525).

  3. Change the Print Density settings through the HP Toolbox. Click here to view the document " HP Color LaserJet 2600n Printer - Change Device Print Settings in HP Toolbox" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00310627).

  4. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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54.13

Error message

54.13

Description

Cyan density out of range

Action

  1. Power cycle the printer.

  2. Calibrate the printer. Click here to view the document "HP Color LaserJet 2600n - Calibrating the printer" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00314525).

  3. Change the Print Density settings through the HP Toolbox. Click here to view the document " HP Color LaserJet 2600n Printer - Change Device Print Settings in HP Toolbox" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00310627).

  4. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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54.14

Error message

54.14

Description

Black density out of range.

Action

  1. Power cycle the printer.

  2. Calibrate the printer. Click here to view the document "HP Color LaserJet 2600n - Calibrating the printer" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00314525).

  3. Change the Print Density settings through the HP Toolbox. Click here to view the document " HP Color LaserJet 2600n Printer - Change Device Print Settings in HP Toolbox" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00310627).

  4. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

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