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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03237878

Version: 1

Advisory: SUSE Linux Enterprise Server 11 SP1 - Installation of SUSE Linux Enterprise Server 11 SP1 Does Not Recognize the Chipset on HP ProLiant Gen8-Series Servers
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2012-03-08

Last Updated: 2012-03-08


DESCRIPTION

When attempting an installation of SUSE Linux Enterprise Server 11 SP1, the installation will not complete because SUSE Linux Enterprise Server 11 SP1 does not recognize the chipset on HP ProLiant Gen8-series servers.

Note: SUSE Linux Enterprise Server 11 SP1 errata 2.6.32.36-0.5.2 (base) and SUSE Linux Enterprise Server 11 SP1 errata 2.6.32.46-0.3.1 (XEN) are the minimum supported SUSE operating system on HP ProLiant Gen8-series server.

SCOPE

Any HP ProLiant Gen8-series server attempting an installation of SUSE Linux Enterprise Server 11 SP1.

RESOLUTION

Install SUSE Linux Enterprise Server 11 SP2 (or later).

As a workaround, HP and SUSE have created a kISO image for the customer to use in this scenario. The kISO is a special installer shim boot image that contains the patched kernel and driver update packages for the storage and network drivers. Perform the following to use the kISO image:

  1. Obtain the KISO image from the following SUSE URL:

    http://drivers.suse.com/hp/HP-ProLiant-Gen8 Non-HP site

  2. Mount the kISO image via iLO virtual media or burn to a DVD and physically insert the copy into the media drive. Instructions are available on the kISO download site to setup PXE installations.
  3. Reboot to start the install.
  4. The kISO will eventually prompt to insert the SUSE Linux Enterprise Server 11 SP1 base media CD #1. At this time, unmount or remove the kISO image, mount or insert the SUSE Linux Enterprise Server 11 SP1 base media image or utilize a previously prepared network repository of the distribution and proceed.
  5. The installation will continue as expected.

If the installation has already stopped responding, power-cycle the server to recover and then use the kISO image as described above to prevent this from occurring again.

With certain combinations of package selections during the installation, additional actions may be needed as documented in the Customer Advisory SUSE Linux Enterprise Server 11 SP1 - Installation with kISO may yield mixed kernel version installations, located at the following URL:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03237879



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to Linux, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Linux


Hardware Platforms Affected: HP ProLiant BL460c Gen8 Server(Standard HP Product), HP ProLiant DL360p Gen8 Server series, HP ProLiant DL380p Gen8 Server series, HP ProLiant ML350p Gen8 Server series, HP ProLiant SL230s Gen8 Server series, HP ProLiant SL250s Gen8 Server series
Operating Systems Affected: SUSE Linux Enterprise Server 11 (AMD64/EM64T), SUSE Linux Enterprise Server 11 (x86)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03237878
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.