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Advisory: HP ProLiant DL-Series and ProLiant ML-Series Gen8 Servers - Integrated Lights-Out 4 Firmware Version 1.20 May Log Erroneous IML Entries After The Server Experiences Input Power Loss

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03757441

Version: 1

Advisory: HP ProLiant DL-Series and ProLiant ML-Series Gen8 Servers - Integrated Lights-Out 4 Firmware Version 1.20 May Log Erroneous IML Entries After The Server Experiences Input Power Loss
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2013-05-07

Last Updated: 2013-05-07


DESCRIPTION

HP ProLiant DL-series and HP ProLiant ML-series Gen8 servers with HP Integrated Lights-Out 4 (iLO 4) Firmware Version 1.20 may log erroneous IML entries that indicate "General Failure" to the system's power supply after the server experiences input power loss. If a system loses input power and then functions normally once power is re-applied to the power supply, IML should log an "Input Power Loss" entry and not a "General Failure" entry.

In a "General Failure" event, power supplies fail permanently and require warranty repair or replacement of the power supply. However, erroneous "General Failure" entries, when the power supply functions normally after input power loss, do not require power supply repair or replacement.

 

Figure 1: An erroneous IML entry, indicating general power failure.

 

Figure 2: An IML entry, indicating input power loss.

SCOPE

Any HP ProLiant DL-series or ProLiant ML-series Gen8 server with Integrated Lights-Out 4 (iLO 4) Firmware Version 1.20.

RESOLUTION

The issue described above has been corrected in Integrated Lights-Out 4 (iLO 4) Firmware Version 1.22. To obtain iLO 4 Firmware Version 1.22 (or later):

  1. Click on the following link:

    http://www8.hp.com/us/en/support-drivers.html

  2. Click on Drivers & Software .
  3. Enter a product name (e.g., ProLiant DL380p Gen8) and click on Search .
  4. Select the specific ProLiant model.
  5. Select the appropriate operating system.
  6. Click on the category Firmware - Lights-Out Management .
  7. Click on the Download icon beside the current version of iLO 4 firmware (1.22 or later) and install to the system

If a system loses input power and then functions normally once power is re-applied to the power supply, power supply replacement based on the message from Figure 1 is NOT necessary.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP Integrated Lights-Out 4 (iLO 4), HP ProLiant DL160 Gen8 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL388e Gen8 Server, HP ProLiant DL388p Gen8 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350p Gen8 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03757441
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