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CUSTOMER ADVISORY: (REVISED) HP D2200sb PCIe Storage Blade May Become Unavailable After Upgrading Partner Blade Server Using HP Service Pack for ProLiant 2013.09.0(B)

SUPPORT COMMUNICATION -

Document ID: c03964262

Version: 2

CUSTOMER ADVISORY: (REVISED) HP D2200sb PCIe Storage Blade May Become Unavailable After Upgrading Partner Blade Server Using HP Service Pack for ProLiant 2013.09.0(B)

Release Date: 2013-10-15

Last Updated: 2013-12-10


DESCRIPTION

Revision Table
Version
Date
Details
2
8 November 2013
Deleted sentences regarding removal of Smart Array from website, correcting the Smart Array, and the issue currently being under investigation.
1
15 October 2013
Original document release.

HP D2200sb PCIe Storage Blades are partnered with HP BladeSystem server blades to provide Direct-Attached-Storage (DAS). The HP Service Pack for ProLiant is used to upgrade HP BladeSystem server blades. The HP Service Pack for ProLiant also upgrades the firmware on various components of the D2200sb Storage Blade when the partnered server blade is upgraded.

An issue has been identified with the Smart Array P410i Smart Component that is available on the HP Service Pack for ProLiant 2013.09.0(B). In some cases, this smart component will update the SAS expander in the D2200sb with incorrect firmware.

This issue will cause the Smart Array P410i Controller to be unable to communicate with the hard drives installed in the D2200sb, and thus the logical drives on the storage blade will be unavailable to the partnered server blade. 

A force flash of the following components within the HP Service Pack for ProLiant 2013.09.0(B) will disable the P410i controller:
  • CP020865.exe Online ROM Flash Component for Windows - Smart Array P212, P410, P410i, P411, P711m, P712m, and P812 version 6.40

  • CP020864.scexe Supplemental Update/Online ROM Flash Component for Linux - Smart Array P212, P410, P410i, P411, P711m, P712m, and P812 version 6.40

  • CP020863.scexe Online ROM Flash Component for VMware ESXi - Smart Array P212, P410, P410i, P411, P711m, P712m, and P812 version 6.40

If the Smart Array P410i Controller is currently running a version of firmware prior to 6.0, and SPP Version 2013.09.0(B) is used to perform an automated update, the Smart Array P410i Controller will be updated to version 6.40 and the controller will become disabled.

This issue will not occur if the Smart Array P410i Controller is running firmware version 6.0 at the time of the SPP Version 2013.09.0(B) update.

SCOPE

Products affected by this advisory are HP D2200sb PCIe Storage Blades.  

RESOLUTION

Do not use HP Service Pack for ProLiant Version 2013.09.0(B) to update the P410i Smart Array Controller on a blade server when the server is attached to a D2200sb Storage Blade. Please ensure the following Smart Components are not selected in this configuration:
  • CP020865.exe Online ROM Flash Component for Windows - Smart Array P212, P410, P410i, P411, P711m, P712m, and P812 version 6.40

  • CP020864.scexe Supplemental Update/Online ROM Flash Component for Linux - Smart Array P212, P410, P410i, P411, P711m, P712m, and P812 version 6.40

  • CP020863.scexe Online ROM Flash Component for VMware ESXi - Smart Array P212, P410, P410i, P411, P711m, P712m, and P812 version 6.40

The HP website has been updated to include the correct Smart Array P410i Smart Components, version 6.40(B).

If you performed a Smart Array P410i Controller firmware update as described above, and you lost access to a partnered D2200sb storage blade, the only resolution is to replace the drive drawer assembly, part number 621523-001.

To start the repair, call HP Support as follows:

In North America, contact Customer Support at 1-800-334-5144.

OR 

For Customer Support outside of North America, click on the following URL for a list of Customer Support Centers and appropriate phone numbers:

http://welcome.hp.com/country/us/en/wwcontact_us.html  

Proactive Updates

Receive support alerts (such as Customer Advisories), driver updates, software, firmware, and customer replaceable components, in your e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice Driver, Patch, Security, and Support alerts at the following URL: http://www.hp.com/go/myadvisory


Hardware Platforms Affected: AP880A(HP D2200sb PCIe Storage Blade: Standard HP Product), AP881A(HP D2200sb PCIe and P4000 VSA with Smart Array Advance Pack LTU Bundle: Standard HP Product), AP882A(HP D2200sb PCIe w/12 600GB 6G SAS HDD with Smart Array Advance Pack LTU Bundle: Standard HP Product)
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03964262
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